Auto-renewal for an older person's bus pass. If your pass went to your previous address we will require proof of your new address to update your record (see link http://www.nowcard.org/nowcardfaq.asp#FAQ23) and if a replacement is required you will need to pay the 10 fee. Other uncategorized cookies are those that are being analyzed and have not been classified into a category as yet. all that. How does violence against the family pet affect the family? current pass expires so pass holders dont need to do anything, just wait for a To be eligible for a disability-related bus pass with a companion, we need to see evidence of your qualifying disability. If a disability-related pass holder wants a replacement bus pass there is a 5 replacement charge. Our free email alerts will help keep you up to date with the things that matter to you. Can I use my bus pass on Park and Ride Services and Airport Transport Services? If you have not received either a letter or full pack call us straight away on 01452 426265. If you do not receive your new pass, or have changed address since your last pass was issued, please contact our information line on 0345 600 0659. Please note we cannot assist with applications or replacements on this number and you should call0345 200 0388 if your query relates to a bus pass. Alternatively you are able to renew your vouchers online. You can apply for a replacement bus pass by filling in the lost bus pass application form. We would suggest you keep your bus ticket as it may have information on it such as the bus journey, driver number, time etc which will help them investigate this matter for you. This cookie is set by GDPR Cookie Consent plugin. Births, marriages, deaths and civil partnerships, Frequently asked questions about concessionary bus passes. Blackburn with Darwen:
Your new pass will be valid for 2years. State pension claimants who apply directly through their local council should be aware. You don't need a new photograph unless your appearance has changed a lot, and you will only need to contact us by email if your address has changed in the last 2years. Copyright Lancashire County Council 2022. If you cannot apply online for any reason please contact us. These cookies will be stored in your browser only with your consent. You can find your renewal code located in the box towards the bottom of your renewal letter. Freedom Pass expiring: How and when to renew London travel permits. By clicking Accept All, you consent to the use of ALL the cookies. GCC understand there was a discount being offered for some local train travel. 5 Other ways to apply. Likewise, if you are under age 66, a Free Travel Card will issue on being awarded an Invalidity Pension, Blind Person's Pension, Disability Allowance, or a Carer's Allowance. Apply for or renew your bus pass. Higgins, Telford & Wrekin Councils Customer Services Manager, said. This might be a letter confirming your eligibility and asking if you wish to renew. Please note you will require your customer number to complete the form (This can be found on your renewal letter). You may find that residents in areas outside of Gloucestershire area can use their bus pass at other times, eg: before 09:30 am for example, but visitors cards will not be accepted until 09:30, which is the time laid down that all authorities must allow use. What should I do? Until you have a replacement card you will have to pay higher fares for bus and tram journeys in Greater Manchester. Please return the bus pass to the address on the back of the card with a note explaining the reason for return so we can update our records. If youre not a Medway resident find out how to renew for an older persons bus pass outside of Medway. Are senior bus passes renewed automatically? If you haven't received a pass 2-3 weeks before renewal you can try to renew online or contact us if you are unable to do so. Call us: Alternatively, you can call our customer services team on 0345 600 6400 if you would like to renew your pass. You can travel free on TfL services with your Older Persons Freedom Pass from 09:00 weekdays and anytime at weekends and on bank holidays. We cannot accept applications any earlier than 2 weeks before you become eligible for an older persons bus pass. Free travel before 9.30 am on infrequent services. Essex County Council is not responsible for this. English bus passes are not accepted in Scotland and vice versa. Read and contribute to the 20 readers' comments . If you lose your igo card you can apply for a replacement from TfGM by phoning 0161 244 1000. Older persons concessionary bus pass application - PDF(0.6MB), Disabled persons concessionary bus pass application - PDF(86.2KB), Concessionary Pass Terms & Conditions - PDF(35.2KB), Scheme Definition - 2017-18 - PDF(156.1KB), Arrangements for Reimbursement - 2017-18 - PDF(136.8KB), TTRO application advice and planning a road closure, Public Rights Of Way User Satisfaction Survey, Intelligent Transport Systems / Traffic Signals, Wall-mounted street light replacement programme, Interactive Maps and Live Travel Information, Temporary housing signs for development sites, Real-time information for connected vehicles, Money-saving tips for travelling around on an e-scooter in Essex, Money-saving tips for travelling around on public transport in Essex, Money-saving tips for travelling around on two wheels in Essex, Karina Izod, Cycle Training Administrator, Travelling around on two feet for free in Essex, Essex, Southend and Thurrock Authorities: Companion Passes are valid in these areas. We will automatically renew your older persons bus pass at least 2 weeks before your current one expires if you have used it: Before your pass expires, we may send you a letter inviting you to renew it manually. You should continue to use your current pass, but then cut it up once your new pass arrives. But opting out of some of these cookies may affect your browsing experience. If your pass is due to expire in 2 weeks and you haven't received a new one, visit MyBusPass to renew manually. This will depend on whether an applicant's disability is long or short term and also the type of disability 'proof' that is provided. The passes will be sent out automatically but people should call the bus renewal hotline . N94. What do I do about my concessionary bus pass? The list of these services is on the GCC web site, under Transport. There is no need to contact us until we get in touch with you. March 2023 renewals. If your card does not scan the driver should accept it providing that it's in date and the photograph is valid. What time can I use my bus pass outside of Gloucestershire? Disabled pass holders from Cumbria, Blackburn and Blackpool please contact your local council office with valid proof of your disability. Welcome to the Highways Service Information Centre. This situation is not unique to Gloucestershire; all concessionary bus passes have been issued as smart cards since 2008, but equipment to read the cards has only been installed and commissioned on buses operating within Gloucestershire since 2012. You'll need your current pass in order to renew. If a bus pass is no longer needed, or if someone has died, then the pass should be returned to the address on the back of the card, with a covering letter explaining the reason why. Higgins, Telford & Wrekin Councils Customer Services Manager, said: The last time bus passes needed to be Most young disabled (under 16) pass holders should have received a short form to return. If you have a disabled persons pass which is due to expire in March, we will write to you to tell you how to renew it. Where you caught it and at what time, along with your destination. The cookie is used to store the user consent for the cookies in the category "Other. You will need to pay 10 to replace this pass. You will receive your pass by post within 5 working days. A Free Travel Card will be issued automatically at age 66 if you are registered for the Public Services Card and getting a pension from this department. This It tells you about: Bus passes are issued for up to five years. For further information see. You can apply for a disabled persons bus pass if you are a Medway resident. Two weeks before your current bus pass expires you should receive a new bus pass in the post. Any other local authority in England:(Not all authorities offer earlier discretionary start times you should check before travel). This cookie is set by GDPR Cookie Consent plugin. Wed like to set additional cookies so we can remember your settings, understand how people use the service and make improvements. The new pass should take no more than three weeks to arrive after you have applied, but you should apply as soon as possible because, . You don't need a new photograph unless your appearance has changed a lot, and you will only need to contact us by email if your address has changed in the last 5years. We also use cookies set by other sites to help us deliver content from their services. If the evidence you provide does not prove you are eligible for a disabled pass, but our records show that you have reached pensionable age, we will issue you with an older persons pass instead. If your pass has been stolen, you should call 0345 200 0388 to replace it. Can I use my pass on Trains? Please use the eligibility calculator at www.gov.uk/state-pension-age to find out when you will become eligible for a pass. igo card for 11 to 16 year olds. Bus companies have been informed that they should accept concessionary bus passes that cannot be read automatically provided that: If you have difficulties, please report the matter immediately to the bus company on whose service you wanted to travel. If you dont provide us with evidence, your new pass will be delayed. Our On Your Side - Helping eligible residents to be cared for at home, Children in Telford and Wrekin can learn to swim for free, 10 by 10 - 10 things we want all children to try children before the age of 10. For further information contact: The National Rail enquiries telephone number is 08457 484950. Performance cookies are used to understand and analyze the key performance indexes of the website which helps in delivering a better user experience for the visitors. If your pass has already expired you can still renew your bus pass. Major investment in boroughs schools continues! However, if you have moved, you need to tell us as soon as you move to ensure that we have the correct information for you. If you pass does not register on the card reader on the bus, we won't know the pass is being used. Like paper bus passes, Senior HOLO cards are available for riders 65 and older with valid identification. Flexible support fund - available at . Logo: Visit the Southend-on-Sea City Council home page, Find out more about cost of living support, Renewing your bus pass or reporting it as lost or stolen, Births, deaths, marriages and civil partnerships, Communities, neighbourhoods and the environment. We are happy to help all customers in understanding what evidence we need in order to quickly and easily renew a bus pass. Failure to do this may result in you not receiving your renewed bus pass or renewal reminder letter. For more information please call 0345 200 0388 or email:help@canigetapass.org.uk. Unfortunately at the present time, Libraries cannot arrange new Age Related or new Disability Bus passes due to ICT issues. You will need to apply to your new local authority for a new pass. Nexus is due to send out almost 56,000 new cards to local residents whose current cards expire on 31 March 2023. If it has already expired, please call 0345 678 9088 to arrange a renewal. If you have moved address since receiving your bus pass, please notify us of your new address . You may be eligible for financial support. This authority is under a duty to protect the public funds it administers and to this end may use the information you provide in your application for the prevention and detection of fraud. There are several factors that could cause your new bus pass not to work other than a faulty card or a fault with the on-bus ticketing equipment. You have moved since your last bus pass was issued and not informed us. Dont include personal or financial information like your National Insurance number or credit card details. Update or cancel a card. Youll need to provide proof of identity. If you have moved and not notified us it may not have been renewed or may have been sent to the wrong address. Your new pass will be not sent until a week before your old. Calls from mobiles are likely to be considerably higher than those from landlines. If you havent received a pass 2-3 weeks before renewal you can try to, Disabled persons bus pass renewal letters are being sent for customers do not have automatic renewals agreed, but you can, what to do if your pass is damaged, lost or stolen. Your bus pass will be renewed automatically. Concessionary Bus Pass Already have an Online Account Login to renew or manage your Bus Pass and to keep your details up to date. Please check with the county council in the area you plan to visit. You don't need a new photograph unless your appearance has changed a lot, and you will only need to contact us by email if your address has. Do not include common words or names. What should I do? It costs 10 for a new card. Changes to personal details For further information see www.gloucestershire.gov.uk/fairprocessing. Age-related pass or vouchers. We will need to see evidence of your new address. Please note that if your pass expires/expired on 31st March 2023, your pass may have been automatically renewed, if you had used the pass in the 12 months prior to December 2022. You can renew your pass by completing an online renewal form below, by contacting our information line on 0345 600 0659 or by writing to us at SCC Free Travel Bus Pass, PO Box 212, Waterlooville, PO7 6ZN What do I do with a bus pass which is no longer needed? Your bus pass will be automatically renewed unless you have applied under Disabled persons bus pass category D or G, with these a letter will be sent prior to expiry asking for further evidence to clarify your eligibility. Companion passes are automatically renewed at least 2 weeks before they are due to expire. Disability-related pass holders who are asked to reapply by completing a full application pack will also need to pay for postage. If you have any problems using your card, it will be necessary for you to contact the bus company directly. I have applied for my new bus pass, what should I do with my current pass? Bus If you have scanned your pass in the 12 months before renewal we will send you a new one automatically, this will arrive a few weeks before your current pass expires. Forgotten your Username? As a general rule, it is usually cheaper to call during the evenings and weekends. It may also share this information with other bodies responsible for auditing or administering public funds for these purposes. Copyright 2023 Wisdom-Advices | All rights reserved. Disabled Person's Renewal Form - LANCASHIRE RESIDENTS ONLY No it is not possible to issue an age-related bus pass "with companion" entitlement. The county council will not reimburse you for any charges levied by medical specialists or advocates. My new bus pass will not work when I place it on the smart card reader on the bus. We send out renewed passes by the end of March. When you return the renewal form to us, you must provide: These are needed to check your conditions have not changed. Bus pass - renewals and replacements March 2023 renewals Automatically renewed passes were produced on 24 February 2023 and are being sent out in the next few weeks. We'll renew it automatically and send your new one in the post at least 3 weeks before your current pass runs out. The eligibility for an Older Persons Bus Pass is set by the Department for Work and Pensions. If you haven't received a letter, we will send your new pass out automatically at least 2 weeks before your old one is due to expire. Please let us know if you no longer require a bus pass. You will need your bus pass number (printed on the front of your pass) and up to date evidence that you are still eligible for a disabled person's bus pass. This form can be completed and returned in the envelope provided with your form. Libraries can assist with the renewal of Age Related Bus Passes, replacement of lost or stolen bus passes (for both Disability and Age Related). five years There is a 10.20 replacement fee if you do not tell us your address has changed and, as a result, your renewed bus pass is sent to the wrong address. The day and date you experienced difficulties. Please note the Bus Pass system is separate to other Council systems and requires its own login information. This authority is under a duty to protect the public funds it administers and to this end may use the information you provide in your application for the prevention and detection of fraud. The cookie is used to store the user consent for the cookies in the category "Performance". In the unlikely event that your pass does not arrive, you should call. What do I do about my concessionary bus pass? Please still, Older Persons bus passes will normally be automatically renewed. Customers will receive their new pass to the registered address at least1 week before their current pass expires. Apply for a new age-related pass. No, your bus pass cannot be used on National Express services. Transport For London Buses (you cannot use your pass on the Underground, DLR or Trams), Downloading an applicationformfor older persons or disabled persons bus pass at the. Alternatively, you can renew your pass online. Older person's bus pass renewal. Note also that anyone due a Renewal (within 60 days), expected automatically or not, who wishes to upload a new photograph can do so by using the Apply Online link. If you've had a concessionary bus pass for the last five years, you might . Username Password Forgotten your Password? renewed people had to fill in forms and submit photographs but we have scrapped It is no longer. If youve moved since your last pass was issued, youll need to provide proof of your current Medway address. Can I use my OAP bus pass on trains? Can I use my bus pass on National Express Services? passes that expire between January and March are in the process of being issued If your pass is due to expire and your address has not changed, well renew your pass automatically and send it in the post at least a week before your old pass expires. We will automatically renew your older person's bus pass at least 2 weeks before your current one expires if you have used it: on a bus with an electronic pass reader. Call us on 0345 200 0388 for an application form or for assistance completing one. You can apply for your renewal bus pass online. I am an age-related bus pass holder and my current bus pass is due to expire soon. Lee A letter and a renewal application form will be sent to you automatically you can also use the application form below. If you need to cancel a bus pass for any reason, please send us your request by email and include details of the pass. 4 Apply online. The cookie is used to store the user consent for the cookies in the category "Analytics". What is the cause of the card not working? If you have received a letter from us and would like to renew your pass, make sure you have your current bus pass number to hand and renew your pass on the My Bus Pass website. Pass holders who are both disabled and of pensionable age but do not have "with companion" entitlement should have received a letter by now inviting them to renew their pass at a library. It does not store any personal data. Please call us on 0345 200 0388 or you can amend your details on the websiteApplyonline. A concessionary travel pass normally entitles you to free travel on all off-peak services (from 9.30am to 11pm) Monday to Friday and at all times during weekends and Bank Holidays. New smart cards are issued free by Nexus, except where a change of name or photo is required, but holders must apply to get a replacement. If you have moved house since the last time you were sent a bus pass, you will be able to tell us about your change of address at the same time as renewing your pass. If you have an age related pass or travel vouchers, we will automatically renew them when they expire. If you have moved since your last bus pass was issued and we have not been informed you will need to visit a participating library with proof of your current address. LANCASHIRE DISABLED PASS HOLDERS ONLY - If your pass expires in the next two months and you have not received a renewal pack, we may not have your current address, please print off the renewal form below and follow the instructions on the form to renew your NoWcard bus pass. You won't need to renew your bus pass when it expires. 3 Post office. If you live in England and are of retirement age or an eligible disabled person, you are entitled to an English National Concessionary Bus Pass. thurrock.gov.uk uses cookies to make the site simpler. Lancashire:
I have not had an automatic renewal what do I do? Can I use my English senior citizen bus pass in Scotland? Essex residents who are applying for an older persons or disabled persons bus pass for the first time may apply to Essex County Council. Applicants can enter in their postcode online and will be given the contact details of their local council. All content 2023 Southend-on-Sea City Council.
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