Learn more. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. (The consumer indicated he/she DID NOT accept the response from the business. You can see why people are worried. I am going to seek legal advice to, but this ridiculous policy has added hugely to my grieving. RHINE GETAWAY. Please view our privacy policy for details about the information we share with our partners. I explain ship swapping in the section: . This complaint was posted by a verified customer. We accepted and paid an additional insurance premium. We have a very good rain forecast for this Thursday/Friday, and fairly heavy rains coming, so [the situation] might change.. We booked a cruise, paid the full booking amount. When you are covered by the Risk-Free Guarantee you may change your cruise reservation with notification to Viking. For information about your specific voyage, please log onto MyVikingJourney.com. We may receive compensation when you click on links to those products. One of the most popular rivers, the Rhine has river levels falling fast. A weighted-down ship sinks lower in the water and therefore needs more distance from the water line to the river bottom to sail safely without scraping the riverbed. In the end, you will have a fantastic vacation and you will get a future cruise credit according to what you miss., He added: Its better than canceling and sitting at home and not doing anything.. Vikings' policy allows no refund under the circumstances (i.e. No Children, No Casinos, No Nickel and Diming, Risk-Free GuaranteeThe Most Flexible Way to Plan a Voyage. One thing Amawaterways and many other river lines do is run two ships simultaneously on the same one-way itinerary, with one ship starting at one end and the other on the opposite end. Anyone can write a Trustpilot review. In this case, you will receive a full refund of your cruise fare. Virgin Voyages. , I am out the $3500 no matter what) and a friend who will take my place must pay her full share of the room as well! On 10/12 as our plane was taxiing for departure, my husband suffered a medical emergency. We are not asking for a refund for the vouchers but to simply have them reissued to be used toward another cruise. BBB Business Profiles are subject to change at any time. We feel we should get the $3,494 dollars refunded to us. You will, however, still get a vacation in Europe, even if its not the one you expected. A place on the excursion I tried to book. Earn 5X Membership Rewards Points for flights booked directly with airlines or with American Express Travel up to $500,000 on these purchases per calendar year. However, you wont be entirely out of luck if your itinerary changes once you arrive at your ship. Feb 1, 2023. Unfortunately, there are still cruises being cancelled in 2022 due to Covid-19 and the uncertainty surrounding it. Experts are saying that the current drought in Europe could be the worst in 500 years, with water levels dropping, especially along the Rhine River. We use dedicated people and clever technology to safeguard our platform. They will charge you a lot of money but would not care for you at the end of the day.The places I saw needed much to be desiredI was told that at the airport someone will help us until we boarded our plane. Yazmin Hope and Libby Gallagher Earn 5X Membership Rewards Points on prepaid hotels booked with American Express Travel. I was never informed that the vaccine would be required to sail and that our money would not be eligible for a refund. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. 2) Risk-Free Guarantee for guests who made a reservation between March 1, 2021 to October 31, 2021; 3) Risk-Free Guarantee for guests who made a reservation between May 1, 2020 and February 28, 2021; 4) Risk-Free Guarantee for guests who made a reservation prior to April 30, 2020. This site is for entertainment purposes only. I had insurance and filed a claim. Risk-Free Guarantee: How it Works I have always liked Viking cruises and have been on 13, counting the one I am currently on. An apology is not good enough. If you are booked on a river cruise for later this year, do not make any snap decisions. By the time I could ring Viking, the excursion was sold out and the drinks package price had increased. Another point that travelers should understand is that when the news reports low water levels, its not that an entire river has dried up and is impassable. This is due to the cruise line planning on new summer UK domestic cruises for UK vaccinated residents only. There are no uniform river flows and water levels are unpredictable. My family of 4 has booked a Viking cruise with a pre and post cruise excursion. Many passengers were distressed by the lack of fresh water. Advertiser Disclosure: Some links to credit cards and other products on this website will earn an affiliate commission. I asked the captain how deep the ship would be if it sank. Like other river cruise lines, weve dealt successfully with low-water situations in the past, and we have a variety of strategies that we can deploy as necessary. #1. Why all other passages under the same situation had no such problem were not explained by Viking. Other viking customers from ******* on the same cruise were also booked the same flight. $200 Uber Cash: Enjoy Uber VIP status and up to $200 in Uber savings on rides or eats orders in the US annually. . A longtime editor at Cruise Critic, Erica has also written for The Washington Post, Fodors and Lets Go travel guides, and numerous print and online cruise publications. Here's our experience with the Viking cancellation policy. The flight from Amman Jordan to They have a working relationship with Lufthansa but insist the flight has nothing to do with them, That is a strong cop out. Get up to $300 back per calendar year on the Equinox+ digital fitness app, or eligible Equinox club memberships when you pay with your Platinum Card. We used these to book on cruise OJUXXXXXX Booking Number XXXXXXX. Sheila Davies is a retired gas industry professional based in Northumberland, England. It's been three years now that Viking has held my family's money hostage because we don't wish to take the jab. They said they did. At the time we did we also asked that trip insurance be added. We booked a January 2021 cruise. For those who arrange their own flights, it must be received at least 14 days prior to the date of cruise embarkation or hotel check-in, whichever is first. Here are 8 tips for writing great reviews. We opted for the voucher. Maybe 10 years from now we cruise the Danube and Rhine in January/February/March and we stop in the summertime because August is too hot and there are low water areas., We dont know what the future will bring, he continued. Planning a cruise? Opinions expressed here are the authors alone, not those of any bank, credit card issuer, airline or hotel chain, and have not been reviewed, approved or otherwise endorsed by any of these entities. We could not get a negative covid test in time for Just returned from Classis Panama Canal Cruise (11-21 February 2023) on the last day, running water for the shower, hand basins and toilets had been turned off from 5am to when we left the ship at 10.30am. We are told now that change is not possible at all because vouchers have expired. The trip was for 2021 but was also cancelled and moved to September 22, 2022.On September 16,2022 *********************** and shattered his knee-cap and needed surgery. Part refund, at least 25%. But all was not lost. Viking Cruises. I want Viking to honour its Guest Cancellation Schedule and reimburse the $15,640.19 (Canadian) my husband and I paid for the We appreciate you sharing your experience, Sandy JJ, although we regret to hear of the events you've described here. Its infuriating and disrespectful. River cruise lines do have contingency plans for dealing with river flow problems. Viking River Cruises Viking Rolf (Photo: Viking River Cruises) Guests and travel advisors with affected departures have been notified. Share. After a further communication with Viking, the second answer was because the flights were on a promotion deal, any delay or cancellation was not covered by Viking. In fact, everything we have come to expect from Viking exceptthere were apparently a few cases of a GI infection . The pandemic has not ended, and some sailings have been cancelled due to too many Covid-19 cases onboard. This was told to me by two separate employees. Voyages offering the excursion to Floriade 2022 operate between July 16 and August 27, 2022 aboard River Empress. It is obvious to the casual observer that VRC is not in financial distress as they have added ships to their fleet and the CEO is listed a a billionaire. The plane returned to the gate and he was transported to the local hospital. It is the standard architecture that gives the river boat some leeway with rising and falling river levels. This allowed Viking to retain the majority of our payment since We booked a cruise in 2019 to sail early in 2020. We accepted the vouchers in good faith. Guests will have 24 months to select their new date and use their Risk-Free Guarantee Future Cruise Voucher to make a new reservation on any river, ocean or expedition cruise. Withholding of monies and shore excursion booking system failure. This will surely increase the credibility of your complaint. Desired outcome: The trip was for September 2020 but was cancelled due to the pandemic. I could sail on another cruise line for a lot less money. The line confirmed the steps to TTG on Wednesday (2 March) and said it was "deeply opposed" to the . It will take a lot for us to travel with you again. We appreciate you sharing your experience, Trevor, although we regret to hear of your disappointment. Since the ships are nearly identical, if you do transfer to another ship, you should be in a similar stateroom as the original ship. He lied. At this time, we expect the ship will resume its scheduled operations on February 18, 2023. Call to book now: 1-800-207-7286. Viking collects 3 fares for a 2 person room. Companies will need more ships to carry the same amount of cargo, increasing transportation costs all of which have a negative impact on the European economy. Viking suggested that I should talk to my travel insurance company to reimburse the cost of additional airfare cost. We paid for Travel Protection
called Business since the middle seats were left vacant. For the cabin on the cruise, we indicated separate beds for their cabin. Viking Chief Health Officer Dr. Raquel . Another section of river that can be negatively affected by low water levels is the Danube, past the last lock in Slovakia heading downriver toward Hungary. Viking changed our flight schedule at very short notice. This was a question that I asked myself before booking my Rhine River cruise. Jan. 17, 2022. Heres what you need to know. Cruise delayed because of COVID. Under our flexible deposit policy, qualified guests can cancel their booking before final payment due date and receive deposit back in the form of a future cruise voucher. coach. A drinks package at the original cost, when I first tried to book it. Instead, in the most extreme cases, AmaWaterways will create a new itinerary. It was not a condition of completing this trip. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. My experience with Viking River Cruises is that if they cancel, they will either refund your money or give you a voucher in excess of the cruise value for you to rebook. We would much rather be able to post how considerate Viking has been (as well as how much we enjoyed the cruise!) The first example of river distress is the Po River in Northern Italy. I purchased two of each of the following through ACH: That is why Viking is offering a limited-time offerthe most flexible of any cruise lineso that you can plan your voyage with peace of mind. Earn 80,000 Membership Rewards points after you spend $6,000 on purchases on your new Card in your first 6 months of Card Membership. Trip value now ********** On 12 November 2020 we booked another cruise and added an additional ******** to bring our out of pocket total to ********** All transactions took place before before the rollout of a "vaccine", vaccine cards, a Presidential and CDC mandates. Water levels on the Rhine River are set to fall close to the point where the river cannot hold ships anymore. MVJ is locked for this specific cruise , and if you try to book the cruise (UK website) the first available Fjords cruise in now April 2022. ST PAUL, Minn. There's been a lot of fanfare surrounding America's Great River cruise operated by Viking Cruises. The trip was for September 2020 but was cancelled due to the pandemic. Should you wish to change your reservation, you can choose which policy works best for you: Vikings Risk-Free Guarantee or standard cancellation policy. $240 Digital Entertainment Credit: Get up to $20 back each month on eligible purchases made with your Platinum Card on one or more of the following: Audible, Disney+, The Disney Bundle, ESPN+, Hulu, Peacock, SiriusXM, and The New York Times. I specifically mentioned this scenario when I used the voucher and we were told as long as it was 120 days before departure we could rebook using our voucher. This site does not include all card companies or credit card offers available in the marketplace. We have had to cancel our river cruise because of their ludicrous covid policy. Like most cruise lines, Viking canceled all of its sailings during the pandemic. The cruise line announced the return of select itineraries in Portugal, France and . But this is one American that will never sail with this awful company ever again. Anybody got any idea what do I do? The Risk-Free Guarantee allows guests to change their cruise date up until 14 days before their planned departureand Viking will waive any fees. Viking is probably the most unsympathetic/unprofessional company I have ever experienced. I also called the insurance company and was told that to get a refund we had to notify them two weeks before the trip start date. Please view our advertising policy page for more information. Just got order from Doctor to cancel due to sudden onset of autoimmune kidney disease. On 12/20/20 Viking cancelled this cruise. They just decided to keep our hard earning money. I'm now wondering what the cozy deal is between Viking and Trip Mate, considering the vast number of Trip Mate complaints from Viking Cruise customers. Our opinions are our own, and have not been reviewed, approved, or endorsed by our advertising partners. This was not the case. Scheduled and rescheduled elder family care and pet sitting services.
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