By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. If the other driver has minimum liability coverage, can I still sue them? All Rights Reserved. StubHub did agree to offer cash refunds to some customers in the US and Canada that bought tickets prior to March 25, 2020, but those that purchased tickets thereafter have been given credit for canceled events. Fan rewards: You will also give up your right to object to the Settlement and you will not be able to be part of any other lawsuit about the legal claims in this case. StubHub changed its refund policy about a month ago. Tickets to events purchased after March 25, 2020 will still only be eligible for a future purchase credit from StubHub. I patiently called Stubhub over multiple phone calls and followed all of their instructions. A Settlement has been proposed in the class action lawsuit Susan Wang and Rene' Lee v. StubHub, Inc., Case No. When I punched this ticket, they had already charged nearly a $100 fee, and now, because of all the confusion, they charged me another $500, all of these added up are more expensive than my original ticket. For Daddario, that price was $6,200. StubHub will pay out over $16 million in refunds to over 75,000 customers for events canceled at the start of the pandemic last year. A majority of the purchase price for every ticket sold on the companys website is paid out to a third-party seller, the suit reads, and in the event of a cancellation, that money should go back to the buyer. Looking for a class action lawsuit in Nebraska. Again, there is another confusion about listing a ticket for sale. By submitting your comment and contact information, you agree to receive marketing emails from Top Class Actions regarding this and/or similar lawsuits or settlements, and/or to be contacted by an attorney or law firm to discuss the details of your potential case at no charge to you if you qualify. Reports suggest that StubHub Inc. has agreed to enter into a settlement agreement and pay around $9.5 million to its customers in different states across the United States after it allegedly did not refund its clients' tickets after event cancellations caused by COVID-19 (Coronavirus disease-2019). StubHub, Ticketmaster and two affiliated companies were dismissed from the suit on Monday by U.S. District Court Judge Dale Fischer. Given the impact of the coronavirus, it is not possible to sustain this practice in the near-term. We are facing significant timing delays in recouping funds from the thousands of sellers on our platform, and expect these challenges to continue in the coming months," Cassidy wrote. A consent judgment will clarify the terms of the FanProtect Guarantee and StubHub. Under normal circumstances, these processes are manageable. Read the complaint here: StubHub Refund Class Action Complaint Built into the ticket sellers user agreements and marketed heavily online and elsewhere, StubHubs FanProtect promise has been what the case calls a major component of the companys overall value. If I could give zero stars I would. I listed tickets on StubHub, which I had done on multiple occasions. The company also cited a UK Competition and Markets Authority order that prevented StubHub from acquiring Viagogo Entertainment. European Politicians Call For Investigation Of Ticketmaster, Live Nation Argues Taylor Swift Lawsuits Must Be Arbitrated, KISS Announce Final Shows on End of the Road Tour, Event Ticketing Resources For Secondary and Primary, Report: StubHub Caves on Fan Refund Demands After 15 Months, will now be able to obtain a cash refund from the company, StubHub was sued in a class action over the policy change, purchase by viagogo was being picked apart by regulators in the UK before being approved with contingencies. StubHub Inc. has agreed to pay more than $9.5 million to consumers from 10 states and the District of Columbia over allegations the ticket reseller failed to provide them with refunds over events cancelled due to the COVID-19 pandemic. The settlement will go to consumers in Arkansas, Arizona, Colorado, Maryland, Indiana, Minnesota, Ohio, Virgina, New Hampshire, Wisconsin, Virginia, and the District of Columbia. I bought my tickets under a much different safety expectation. As a convenience to buyers, acting as an intermediary, weve historically made the decision to refund them for canceled events before collecting money from the sellers. I call Stubhub. I tried contacting support and I kept getting the same response. This is the only option that allows you to retain your right to bring another lawsuit against StubHub about the claims in this case, but you give up the right to get an award under the Settlement. Be the first one to find this review helpful. I was denied my request for a refund. Especially because people have no idea if they'll even be able to use the coupons we don't know what the next 12 months are going to look like. As a result, the attorney generals for 10 states and the District of Columbia jointly filed a lawsuit on behalf of customers who were unable to claim refunds. At regular volume, we can afford to take that risk. The reason for the lawsuit is the Wisconsin man purchased tickets to an NHL game before the coronavirus pandemic postponed the season. The NHLs suspension caused a spike in the number of e-tickets sold. Ticket buyers have been flooding StubHub with refund requests since theofficial pandemic announcementcame a few weeks back. The company blamed the difficulty of recouping from sellers during the pandemic. Bear in mind that the information in this blog post summarizes the allegations put forth in the following legal complaint. The Settlement Class includes all persons who purchased at least one ticket from StubHub while in California using the StubHub website or mobile website from September 1, 2015 to September 1, 2019. Spoke to StubHub three times in a span of 6 hours for tickets that were purchased as a gift and never transferred. FanProtect Guarantee: McMillan cites StubHub's FanProtect guarantee is a misrepresentation. Please add me to this class action against STUB HUB. Got my money back through my bank investigation. Future games will have me eating my tickets or selling at an extreme loss, as no options have been offered other than kick rocks if I dont want to jeopardize my health. Come to find I was charged $300 from my bank account. Furthermore, is there a class action suit against Ticketmaster? While the shows are postponed you are in limbo. It stated, if the event is canceled and not rescheduled, you will get a refund or credit to use on a future purchase, as determined in StubHubs sold discretion (unless a refund is required by law)., On March 20, Cassidy sent a new email. If a show is canceled, with no new date, then they will. List your tickets on the app or website, and StubHub will do the work of finding buyers, completing the sale and paying you. With the complete shutdown of large gatherings, countless businesses are being impacted. He was offered a coupon that was worth 120% of the original price. Weve also historically offered sellers more convenience by paying them for ticket sales on our platform before events actually happen. All Rights Reserved. Especially because people have no idea if they'll even be able to use the coupons we don't know what the next 12 months are going to look like. StubHub filed a lawsuit against the Warriors and Ticketmaster in California on Sunday, accusing the two of conspiring to create an illegal resale market. I bought 2 tickets to a concert in SC that was cancelled. Call toll-free from the U.S. or Canada, or chat online with support. Lied to me and stole from me. Matthew McMillan accuses the ticket resale company of breach of contract and negligent misrepresentation, among other claims. Read About More Class Action Lawsuits & Class Action Settlements: document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); No I never purchased anything from StubHub, HOWEVER I worked for them for a very short time, their shady business dealings was very unnerving to me as well as I read this lawsuit they are in total violation of the court order I worked for them during the merging of viagogo and stubhub that took place In May of this year our emails went from stubhubcorp to @viagogo.com to @stubhub.com 3 emails in 3 weeks it was awful I called them out on their fan protect guarantee as well as arguing why we were trainined in april and May to NOT give refunds to customers instead DO NOT OFFER REFUNDS and I have documentation fo the training it stated on every learning module and it stated that we were NOT to give refunds under any circumstances UNLESS the customer gave pushback they have now taken their 120% refund bs back down to 100 but dont tell the customer unless asked but anyway I was called into a meeiting put on paid suspension which I stayed on for a month then was terminated due to the outcome of the investigation what investigationi? Sign up to receive our free weekly newsletter. Who should shoulder those cancellation costs? According to the suit, StubHubs rollback of its FanProtect Guarantee amid the COVID-19 crisis left thousands of ticketholders without refunds for canceled events despite the defendants earlier promises that this option would be available. This is the only way to get a cash or credit award under the Settlement. The lawsuit goes on to argue that despite its recent acquisition by rival Viagogo for more than $4 billion, StubHub, rather than obtain a level of liquidity adequate enough to weather the coronavirus storm, has instead sought to pass its losses onto consumers. We value your privacy. The suit explains how StubHub has changed its. The company reportedlydoesnt have enough liquidity to honour these requests though. StubHub is represented by McDermott Will & Emery LLP. There were over 1000 tickets available last night, but suddenly the venue is sold out, which seems odd for an OHL game. Those with tickets to canceled events will get a credit of 120% of the purchase price. No refund or voucher has been offered. The NHL postponed its season on March 12 in the massive wave of. Id like my money back! In the meantime, they may continue to pursue the case individually. For most lawsuits, theres nothing you need to do in order to be a part of or join a class action lawsuit. The suit also calls for a return of customer trust. The suit alleges that StubHub should have provided refunds to its customers after they complained to the company. StubHub has stated that they will provide no comment on pending litigation. The coupon, of course, expired in 12 months. Moreover, the company will be forced to refund its customers. As the complaint puts it: The COVID-19 cancelations and Defendants trademarked FanProtect Guarantee should have meant that StubHub ticketholders like Plaintiff were promptly refunded their hard-earned moneymoney consumers now need more than ever in a time when many of StubHubs customers have lost their jobs and are suffering financial hardship. 24/7 customer support: Within 3 hours from the PayPal notifications I politely contacted Stubhub and point out I never purchased the parking tickets for the event. In response, he received a refund in the form of a coupon worth 120% of the original price. Until the event id canceled (not postponed) they won't give a refund. Never again StubHub. Ticketmaster, StubHub removed from MLB ticket refunds suit - TheTicketingBusiness News All the latest entertainment ticketing ecosystem news from around the globe and up-to-the-minute media coverage from all the leading voices in the ticketing business industry, all in one place - curated and edited by TheTicketingBusiness team at Xperiology. The 22-page lawsuit claims the defendants, TicketsOnSale.com and Ticket Fulfillment Services LP, who . The states claim StubHub finally agreed to refund customers their money in May of this year, while the consent judgement seeks to clear up why the company reneged on its FanProtect Guarantee in the first place. CGC18564120, pending in the Superior Court of the State of California, County of San Francisco, which alleges StubHub's method of displaying ticket fees charged to purchasers violated California consumer protection law. In the midst of the pandemic, StubHub suddenly changed its ticket refund policy, denying most customers a refund even if their event is canceled, but some Massachusetts customers say . It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. NEVER USE STUBHUB. Of the states that disclosed the monetary value of their refunds, Law360 reports that more than $3.6 million will go to consumers in the District of Columbia, while more than $3.1 million will go Colorado consumers, almost $2 million to Arizona consumers, and more than $420,000 and $382,000 to consumers in Maryland and Indiana, respectively. The Court has not decided who is right. Speaking to the broader business model of companies like StubHub, Vivid Seats and Gametime, the case places the blame for StubHubs inability to provide cash refunds in the face of mass event cancellations on its inherent shortage of operational cashflow. This time Stubhub claims they sold tickets and sent me email to transfer tickets. This is not good customer care and I would recommend you think carefully before trying to buy tickets through this avenue. Privacy Policy | We are facing significant timing delays in recouping funds from the thousands of sellers on our platform, and expect these challenges to continue in the coming months. No resolution and I got no tickets. It is alleged that customers are entitled to prompt cash refunds, in the original form of payment, under the terms of their contracts with StubHub and under consumer protection laws. For each StubHub purchase, earn two percent of the cost in rewards that you can cash in for a discount on a future purchase. It is possible to request a refund on a purchased StubHub ticket manually. I dont recall signing on to subsidizing billionare/millionaire owners and players with donations. document.getElementById( "ak_js_5" ).setAttribute( "value", ( new Date() ).getTime() ); @2023 Top Class Actions. I called them today, and at least they answered and a nice woman said she would escalate the refund and personally get back to me with an update. Sep 15, 2021, 1:28 PM. The first person I spoke with said that the tickets had been sent. StubHub finally addressed the formal rescinding of its FanProtect guarantee in a March 30 email from Cassidy in which the company, rather than accept responsibility, continued to tout the policy change as in the interest of customers, the lawsuit says. The COVID-19 pandemic impacted the live-in-person event industry, and StubHub was not able to compensate the victims families with full refunds. This lawsuit claims that StubHub failed to refund customers who bought tickets for a suspended game. If you are interested in participating in the class action, please contact us at Toll Free: 1-833-630-1789 or Email: stubhubclassaction@kmlaw.ca. The tickets haven't even been released to me yetthe transaction is still pending, so it could be canceled on their endbut instead I will charge back the transaction through my credit card company. A founding partner at the firm, Eric has negotiated groundbreaking settlements that resulted in reforms to business practices, and have favorably shaped the laws impacting plaintiffs legal rights. Prior to the COVID-19 coronavirus pandemic, StubHubs FanProtect Guarantee told customers that You will be refunded if the event is cancelled and is not rescheduled., Following the COVID-19 coronavirus outrbeak, many StubHub customers have reported that the company refuses to stand by the FanProtect Guarantee, which required refunding customers for cancelled events. As for the parties request for the creation of a StubHub-only MDL, we find that the actions against StubHub involve common questions of fact, and that centralization of actions against StubHub in the Northern District of California will serve the convenience of the parties and witnesses and promote the just and efficient conduct of the litigation, the seven-judge panel on multidistrict litigation wrote. For more information about reviews on ConsumerAffairs.com please visit our Since COVID-19 has come, StubHub's new policy is no refunds. In the . Call 1-866-788-2482 to speak to a customer service representative from StubHub. that reports on class action lawsuits, class action settlements, Camp Lejeune residents now have the opportunity to claim compensation for harm suffered from contaminated water. Its policies are not just designed to protect consumers. Read more here: Camp Lejeune Lawsuit Claims. If the show is rescheudled your tickets are good for the new date and you can either attend the show or sell the tickets. In that lawsuit, it was claimed that StubHub's pre-COVID policy was to offer cash refunds to anyone who bought tickets from resellers on the secondary ticketing platform to a show that was then . McMillan accuses StubHub of several things, mainly breach of contract and negligent misrepresentation. Bought tickets 2 months in advance for basketball game, never received them. As of today, StubHub says that customers who buy a ticket to an event that is cancelled and not rescheduled can choose between a cash refund or a credit worth 120 percent of what was paid for the event. Worse, the lawsuit says, is that StubHub is proactively collecting money owed to customers and converting the funds for its own use. StubHub is the origin source of the transaction. FALSE. Their customer service is useless and brain dead. Customers who are due refunds for pre-March 25 2020 events will be paid out by the end of May according to StubHub. With the coronavirus impacting 28,000 events and the associated magnitude of challenge in recouping monies owed by sellers over the coming months, it is currently impossible for us to offer immediate cash to buyers, StubHub said at the time. StubHub denies any wrongdoing or liability. The popular online ticket broker, StubHub, has come under fire for changing its refund policy during the coronavirus pandemic. They have section 130 row 20 available, but refused to actually give me comparable seats and told me I had no choice. Law Analysis StubHub Denied Dismissal of Lawsuit Over COVID Refund Claims By Michael McCann May 17, 2022 9:30am After StubHub made a second attempt to have a suit over its COVID refund policy dismissed, the court ruled against it. Singh says the reasoning is the financial impact from coronavirus. The company is accused of failing to resolve complaints from tens of thousands of customers. The 11-page ruling denied both, finding that StubHub failed to carry its burdens while expressing exasperation that years after this case was filed, it remains mired in litigation regarding the pleadings.. StubHub Hit With $5M Class Action Lawsuit Over Coronavirus Refund Policy A Wisconsin man has filed a $5 million dollar federal class action lawsuit against StubHub for not refunding money. Check out our list of Class Action Lawsuits and Class Action Settlements you may qualify to join! Providing refunds obviously makes sense, but what happens for those tickets resold in a secondary market? They're upset StubHub is refusing. StubHub countered that criticism with its contention that it was simply impossible to provide cash refunds due to the volume of money involved, and the need to claw back payments from ticket sellers on their platform who had already been paid out for the events that were subsequently cancelled. StubHub calls for MLB refund lawsuit to be sent to arbitration - TheTicketingBusiness News All the latest entertainment ticketing ecosystem news from around the globe and up-to-the-minute media coverage from all the leading voices in the ticketing business industry, all in one place - curated and edited by TheTicketingBusiness team at Xperiology. The case, In Re: StubHub Refund Litigation, is now proceeding in the Northern District of California, presided over by Judge Haywood S. Gilliam, Jr.This particular case represents one of the few COVID-19 related consumer lawsuits to successfully . I only hear that events will be cancelled if there are not enough performers. I was informed they could not secure the tickets from the seller. Subscribe for full access to The Hollywood Reporter. Spectre Performance Air Filters and Intake Systems Lawsuit, JetBlue Is Rumored to Be Interested In Acquiring Spirit Airlines, Why You Should File a Toxic Baby Food Lawsuit, Class Action Lawsuit Against TimberTech Over XLM Line of Outdoor Decking, Ti Synex II Vertebral Body Replacement Recall Lawsuit, Toilet Fill Valves Lawsuits How to File a Class Action Lawsuit Against Toilet Fill Valves Manufacturers, TD Bank Canada Unfair Overdraft Charges Lawsuit, State Farm Mutual Funds Lawsuit Verdict and Relevance to Other Class Action Suits, TaxMasters Lawsuit TaxMasters No-Refunds Policy and Harassing Debt Collection Techniques, Stryker Spine OASYS Midlines Occiput Plate Lawsuit. On Feb. 26, StubHubs general counsel was hailing the companysFanProtect program to Congress as the hallmark of our business and it is why we have earned the trust of fans around the globe. By March 12, StubHub was nudging consumers toward a coupon valued at 120 percent of the original purchase even whileacknowledging, Our policy is to provide a full refund with fees if an event is canceled. But by March 25, refunds were only provided to buyers where required by law as the 120 percent coupon became the default policy. Your email address will not be published. I will (apparently) receive a refund, but the damage is done. When I called them on itthey said it was my fault and I have to resell the tickets. Entertainment industries have seen every event canceled or postponed for a foreseeable future. Unsubscribe easily. 8 weeks of being lied to only to have them refuse to fulfill their guarantee and their customer service RUDELY tell me there was absolutely no way to offer me anything other than the lowest priced seats they had other than a refund. Through this action, we hope to provide people some small bit of relief during this uncertain time.. I no longer have that card either and was concerned about that as well. As the lawsuit describes it, StubHub for years used its FanProtect guarantee as a tool to get consumers to feel comfortable with paying substantial prices, often beyond face-value for event tickets on the companys secondary market. The Daily Journal named her a Top Woman Lawyer in California for 2021. THEY LIE. and how can you speak to my credibiity when you never talked to me about this made up problem in your head like I hve told them and I stand by I was suspended to keep me quiet and not let others know what I knew about them. Buyers: We'll add a credit worth 120% of the total amount you paid for the impacted event to your StubHub Wallet. StubHub had drawn intense scrutiny and several lawsuits after an abrupt policy shift last spring, issuing only credits towards future ticket purchases on events that were cancelled due to the pandemic rather than cash refunds with the exception of purchases made in states where law required cash refunds in such an event. 19. The consumer lawsuit alleges that StubHub misrepresented its refund policy by, in March 2020, failing to explain that it would no longer offer a money back guarantee, but instead would give purchasers a 120% credit in the event of show cancellation. He's now suing StubHub for refusing to refund the money he spent on the postponed NHL game. They said it would take up to 30 days. StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of . Adam Silver had to get the Christmas bonanza in- fans be damned. The consumer lawsuit alleges that StubHub misrepresented its refund policy by, in March 2020, failing to explain that it would no longer offer a money back guarantee, but instead would give. Many events this past month were canceled. Sign up for ClassAction.orgs newsletter here. Do not use STUBHUB, they are not an honest business. Essentially, if StubHub sells a ticket for $100, it pays the broker $80 and keeps $20 . The plaintiffs are attempting to get the money back from StubHub by seeking a class-action ruling. According to a report in the New York Times, StubHub stated that handling refunds for the huge number of canceled concerts is simply not manageable. Per an interview quoted in Axios with StubHubs president Sukhinder Singh Cassidy, the company decided to put the risk on its customers: In normal times we would take the risk of giving refunds to buyers before recouping the same refund from the seller. They may want to act before more angry fans turn to the courts as Matthew McMillan, who sued StubHub in Wisconsin, has already done, albeit in a dispute over a refund for hockey tickets.
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