As described above, the information we collect through the Portal is HIPAA protected health information or otherwise covered by the California Confidentiality of Medical Information Act. powered by. Your Patient Portal service will be discontinued if you no longer have a primary care provider who participates in Patient Portal at your practice. If you still cannot view your data successfully after several tries, you should log out of the athenaPatient app and log back in. Build best-in-class integrations using our robust library of APIs, and market them to the nations largest connected healthcare ecosystem. How do I manage my saved credit and debit cards? Please click OK to continue your session. Innovating healthcare. You may have access to view information for family members or others you care for if their provider is enabled for the athenaPatient app. Patient Portal is a communication service offered as a convenience to our patients. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. We keep track of the pages our patients visit within Patient Portal, in order to determine what services are the most popular. In order to use Patient Portal, you must have: a personal computer equipped with an Internet browser that has 128-bit encryption enabled and configured to accept cookies (e.g., Internet Explorer 7 or 8, Safari, or Firefox; Internet Explorer 6 may not allow you to view some materials, such as test results); Internet access, a valid email account, software to receive and read email messages, and spam filters set to accept email from our domain; and, Adobe Reader installed (to download a copy of Adobe Reader, please go to, Patient portal is designed as a secure Internet-based environment through which you may receive confidential medical information about yourself. We will share information about you if state or federal laws require it, including with the Department of Health and Human Services if it wants to see that we're complying with federal privacy law. Meet the experts helping us reshape healthcare. If you do not see a Check-in or Continue Checking In button for a listed appointment, it means the appointment is not available for check-in at this time. You will need to wait until it is closer to the time of your appointment to check in. We're using athenahealth to help you access your health information for different doctors' offices with just one email and password. The athenaPatient app currently includes some of these capabilities, with more to be added as we continue to develop the app. A link to reset your Patient Portal password has been sent to. Select your provider and office location. Any unauthorized registration for, access or use of the Portal, our Services, client accounts or Third Party Platforms is strictly prohibited. We can use or share health information about you: We can share health information about you in response to a court or administrative order, or in response to a subpoena. We will not use or share your information other than as described here unless you tell us we can in writing. Initially, athenaPatient will offer a convenient mobile solution for staying engaged with your care team(s) and managing your health. The Practice Entities are intended third-party beneficiaries of this agreement and entitled to enforce all terms and conditions of this agreement. If you are a caregiver registering for the Portal, we may also ask for your first and last name, identification of the nature of your relationship with the patient and information related to your access to the Portal. This can occur when the data systems are undergoing maintenance. These terms and conditions constitute a binding agreement between you and Phoenix Heart ("we," "us," or "our"). Cookies are used for system performance functionality. Here you will see an option under Our Resources titled Feedback. Currently (as of November 2022), the athenaPatient app is only available for patients of specific athenahealth customers. When you click the. All other Portal support requests (e.g. Urgent matters should not be dealt with via the Patient Portal. This feedback form is a one-way communication system. You may discontinue your use of Patient Portal at any time by sending a secure message to your primary care provider's office requesting this change. We may say "no" to your request, but we'll tell you why in writing within 60 days. We consider the privacy of your health information to be one of the most important elements in our relationship with you and one we take very seriously. Example: We give information about you to your health insurance plan so it will pay for your services. To log into athenaPatient, use the email and password for your Patient Portal account. We will provide a copy or a summary of your health information, usually within 30 days of your request. Information we automatically collect from your use of the Portal: When you communicate with us or access the Portal and servers through a browser, application, or other client, our servers automatically collect and record information. What do I need to access the Patient Portal? We grant to you a non-assignable, non-sublicensable, terminable, limited license to make personal use of our website, Patient Portal, and the associated services in accordance with these terms and conditions. All content included in Patient Portal and on all of our, including, but not limited to, text, photographs, graphics, button icons, images, artwork, names, logos, trademarks, service marks, and data ("Content"), in any form, are protected by U.S. and international copyright and trademark law and conventions. THE PRACTICE ENTITIES MAKE NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF ITS SITES, OR THE CONTENT, PRODUCTS, OR SERVICES INCLUDED THEREIN. One connection at a time. The Practice Entities disclaim any responsibility for, or liability related to, such third-party material. Adobe Acrobat is required to view and print statements and forms on the Patient Portal. Select your provider, office location, and your preferred time of day and days of week. Shop for apps and services that integrate with our solutions to optimize your workflows and experience. We reserve the right in the future to charge a fee for the use of Patient Portal. If the issue persists, please report it by clicking Profile in the bottom navigation bar. You can find the feedback form under the Profile screen. If you pay for a service or health care item out-of-pocket in full, you can ask us not to share that information for the purpose of payment or our operations with your health insurer. By entering your valid and functional email address at registration, you have enabled us to notify you of messages sent to your Patient Portal Inbox. You can also view the details of an upcoming appointment by clicking the chevron button to the right of an appointment. PLEASE NOTE: The terms set forth below apply to your use the Patient Portal (Portal) identified in this Privacy Policy. or general questions about the Portal should be directed to your medical provider or their office staff by signing into the Patient Portal and sending a secure message or calling your medical provider's office. or general questions about the Portal should be directed to your medical provider or their office staff by signing into the Patient Portal and sending a secure message or calling your medical provider's office. What is the feedback form, and how do I use it? If your practice does not allow online appointment scheduling, you can request an appointment by sending a message to your provider. For example, a parent would have access to their childrens health data. A link to reset your Patient Portal password has been sent to. We reserve the right to report violations of law to appropriate law enforcement agencies and to pursue all other rights and remedies available to it under civil or criminal law. Here are answers to some frequently asked questions to help you get started. For technical issues with this website during normal business hours, please contact our office. Ask us how to do this. Below you will find answers to commonly asked questions concerning the website. It is at your provider's discretion to make test results available. Below you will find answers to commonly asked questions concerning the website. If you selected a security question when you set up your security option, the following page will appear: 1. As a user of Patient Portal you hereby agree that you (and not the Practice Entities) are solely liable for viruses, worms, Trojan horses, cancel bots, and other electronic mechanisms designed to destroy or impair the functioning of computer systems already residing on your PC and/or mobile device. We will say "yes" to all reasonable requests. athenahealth is unable to respond to general support inquiries sent to this email address. This notice describes how medical information about you may be used and disclosed and how you can get access to this information. You may not request or access a Patient Portal account for anyone else, except that a parent or guardian may request and access an account on behalf of a minor child. We can use and share your health information to run our practice, improve your care, and contact you when necessary. Patient Portal is an Internet application that enables a patient to have secure web-based access to personal clinical information, as released by the treating physician, and allows secure electronic messaging with our participating physicians. http://www.adobe.com/products/acrobat/readstep2.html, Get a copy of your paper or electronic medical record, Correct your paper or electronic medical record, Get a list of those with whom we've shared your information, File a complaint if you believe your privacy rights have been violated, Tell family and friends about your condition, Market our services and sell your information, Help with public health and safety issues, Respond to organ and tissue donation requests, Work with a medical examiner or funeral director, Address workers' compensation, law enforcement, and other government requests, www.hhs.gov/ocr/privacy/hipaa/complaints/, www.hhs.gov/ocr/privacy/hipaa/understanding/consumers/index.html, www.hhs.gov/ocr/privacy/hipaa/understanding/consumers/noticepp.html, https://myidentity.platform.athenahealth.com/static/help/terms.html, https://myidentity.platform.athenahealth.com/static/help/privacy.html. We plan to offer athenaPatient to all athenahealth customers and their patients soon. If your practice does not allow online appointment scheduling, you can request an appointment by sending a message to your provider. We will provide additional information on when the athenaPatient app will be available to more athenahealth customers and their patients soon. You cannot recover any other damages, including consequential, lost profits, special, indirect, incidental, or punitive damages. . How do I know which providers share data (appointments, messages, test results, etc.) In order to use the Portal, you must have an account with a healthcare provider who uses athenahealth's software (Services). Watch this brief overview to find out how to register for access to your patient portal and learn about the features you'll be able to take advantage of, like test results, scheduling and bill payment. The Patient Portal (the " Portal ") is an Internet service, powered by athenahealth, Inc. (" athenahealth ", " our ", " us ", or " we "), which allows patients and other authorized users to coordinate and manage their medical care with their health care providers. TO THE FULLEST EXTENT PERMISSIBLE BY APPLICABLE LAW, THE PRACTICE ENTITIES DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND INFRINGEMENT. You can send a message to your provider(s) in a couple of ways: Navigate to the Test Results screen by clicking Results in the bottom navigation bar. . Reproduction of any Content, in whole or in part, by any means, is prohibited without our express written consent. What should I do when I get the following error, We encountered a problem loading your data. The patient portal now exists in Spanish. You can ask for a list (accounting) of the times we've shared your health information for six years prior to the date you ask, who we shared it with, and why. . You are using an outdated browser that is not supported on the Patient Portal. You have the ability to accept or decline cookies. You will see a toggle switch under Security titled Face or Fingerprint. You'll need to login to athenaNet to connect. Features and services. How do I edit how my contact preferences for different types of notifications? Answers to FAQ about our products and pricing. We will make sure the person has this authority and can act for you before we take any action. By agreeing to these terms and conditions, you acknowledge that you are at least 18 years of age, or legally emancipated, and that you are requesting access to Patient Portal. After confirming this, try again after waiting for a few minutes. We can share health information with a coroner, medical examiner, or funeral director when an individual dies. We will make sure the person has this authority and can act for you before we take any action. Those Clients include medical groups, practices, hospitals, health systems, and physicians, specialists and staff; We may share your information with third parties that you consent to or direct us to send/receive information to/from; We may share your information with our third party vendors, consultants, agents, and other service providers with whom we contract as a Business Associates under HIPAA to help us provide or improve the Portal. The Patient Portal (the Portal) is an Internet service, powered by athenahealth, Inc. (athenahealth, our,us, or we), which allows patients and other authorized users to coordinate and manage their medical care with their health care providers. We'll provide one accounting a year for free but will charge a reasonable, cost-based fee if you ask for another one within 12 months. While you may receive email messages notifying you of new messages in your Patient Portal Inbox, these emails will not contain any personal health information. You have given us your consent to share or use information about you; We believe that we need to share information about you to provide a service that you have requested from us or from your health care provider/ our Clients; We are complying with laws or responding to lawful requests and legal process or responding in an emergency situation; We believe it is necessary to protect our rights and the security of our Portal, or the rights of our customers or partners, or to avoid liability or violations of the law; or. Forms with a computer icon can be completed and submitted online, while forms with a printer icon can be printed out, completed, and brought with you to your appointment. You acknowledge that Patient Portal is offered as a courtesy to our patients and agree that we may limit or discontinue your use of Patient Portal at any time for any reason. This is because all messages that you send and receive in the Patient Portal are part of your medical record. Follow the prompts and schedule your appointment. Deliver quality care more easily with support that lets you focus on your patients. Get answers to patient FAQs and access tools that can help you on your journey. Enter the email address you use to log into the Patient Portal and click, Enter your new password twice, then click. Your Patient Portal service will be discontinued if you no longer have a primary care provider who participates in Patient Portal at your practice. Your provider must authorize the release of your test results in order for them to post to your Patient Portal account. Only test results which are considered appropriate for release will be accessible through the Patient Portal. If you are not able to tell us your preference, for example if you are unconscious, we may go ahead and share your information if we believe it is in your best interest. All of our electronic medical records are subject to state and federal regulations governing the security and confidentiality of medical records. Navigate to your Patient Portal login page. The Practice Entities do not sponsor, operate, control, or endorse any of these sites, nor the information, products, or services provided by third parties through the Internet, nor do the Practice Entities make any guarantee, warranty, or representation regarding the accuracy of the information contained on the websites. The personally identifiable information you provide is maintained by us on computer servers in a controlled, secure environment, protected from unauthorized access, use or disclosure. The Practice Entities do not sponsor, operate, control, or endorse any of these sites, nor the information, products, or services provided by third parties through the Internet, nor do the Practice Entities make any guarantee, warranty, or representation regarding the accuracy of the information contained on the websites. For the best experience when using our site, please update to the latest version. The Patient Portal is an online service that provides patients secure access to their health information. You understand that Patient Portal provides you with online access to some clinical information about you. Navigate to the Account screen by clicking Account in the bottom navigation bar. We have implemented technical, administrative, and physical safeguards, which are designed to protect your information from unauthorized use and access. If you choose to decline cookies, you may not be able to fully experience the interactive features of the Patient Portal services. Your provider's office will make every effort to respond to your messages within a timely manner. If you have been signing in with a PIN, date of birth, and phone number, you will now be able to sign in with just an email address and password. Please. The portal is not intended to replace a physician's office, nor does it provide full revenue cycle management. We typically use or share your health information in the following ways. You will also see a list of other individuals connected to your account with health records at the listed provider groups. To the extent required by applicable law, we will also attempt to notify you by email or other method when we make material changes to this Policy. We are required by law to maintain the privacy and security of your protected health information. What do I do? Please click OK to continue your session. This error occurs when there was an issue during the login process. For your safety and security, your session is about to be logged off due to inactivity. Yes. These messages may contain information important to your health and medical care. We will provide a copy or a summary of your health information, usually within 30 days of your request. To respond to your inquiries and fulfill your requests; To inform you about relevant and important information about the Portal, provide to you communications from your provider(s)/our Clients, updates to terms & conditions, and policies, and other relevant administrative changes and information relating to the Portal; To pull requisite data to adhere to government incentive programs, including but not limited to, your health care provider's achievement of government quality programs through their engagement with the Portal; To improve the Portal offering to our Clients. If youve set up text messaging as your security option, the following message will appear: 2. Ask us how to do this. Please try again. We reserve the right, in our sole discretion, to limit or discontinue your use of Patient Portal at any time and for any reason, including, but not limited to, your use of Patient Portal on behalf of another person. By using our website (including, but not limited to, Patient Portal), you agree that the laws of the Commonwealth of Massachusetts, without regard to principles of conflict of laws, will govern these terms and conditions and any dispute that might arise between you and any of the Practice Entities. Example: We give information about you to your health insurance plan so it will pay for your services. This license expressly excludes, without limitation, any reproduction, duplication, sale, resale, or other commercial use of the website, Patient Portal, or any of the associated services; making any derivative of the website, Patient Portal, or any of the associated services; and the collection and use of user email addresses or other user information (including, without limitation, health information or any data extraction or data mining whatsoever). When you register for the Portal, we may ask you to provide demographic information including, but not limited to, the following: First name, Last name, date of birth, gender, email address, and phone number(s). The production team will review submissions but will not be contacting patients to follow up at this time. While we use state-of-the-art security, no system can guard against risks of intentional intrusion or inadvertent disclosure of information. As we provide your health care, we are required to maintain documentation of your medical history, current conditions, treatment plan, and all treatments given, including the results of all tests, procedures, and therapies. Some or all of these limitations or exclusions may not apply to you if your state, province, or country does not allow the exclusion or limitation of incidental, consequential, or other damages. You acknowledge that Patient Portal is offered as a courtesy to our patients and agree that we may limit or discontinue your use of Patient Portal at any time for any reason. If you don't agree, don't use the Patient Portal. Any active patient over the age of 13 is eligible to register for and use the Patient Portal. You may request a Patient Portal account for yourself. If you are authorized, a family access account can be created that will allow you to access selected family members' health information. Build stronger patient relationships while improving the experience for everyone with self-management tools, improved patient communication, and reduced administrative work. When you receive the security code on your phone, enter it in the space provided and click. You may exercise that option by checking the appropriate checkbox located at the bottom of the Billing Tab in Patient Portal under "Patient Preferences.". You are solely responsible for any sharing of Patient Portal content that you intentionally or unintentionally communicate to others. that you are authorized to address the patient's billing matters. Messages you send or receive via Patient Portal may become part of your permanent medical record at the sole discretion of your physician. For your safety and security, your session is about to be logged off due to inactivity. Does the athenaPatient app have all the same functionality as my providers Patient Portal? If you are experiencing a medical emergency, call 911. This data is used to deliver customized content within Patient Portal to patients whose behavior indicates that they are interested in a particular subject area. If you have already started checking in but havent finished, you will see a button on the appointment card labeled, The first way to send a message is to navigate to your, The second way to send a message is to click on an existing message in either your Inbox or Sent tab views. This website and Patient Portal contain links to websites operated by other parties. We reserve the right to change the terms, conditions, and notices under which Patient Portal is offered. We will not retaliate against you for filing a complaint. If you have any questions about this Policy or any other aspects of your privacy with respect to athenahealth (including our processing of your personal information), please contact us at: athenahealth, Inc., Attn: Chief Compliance Officer, 311 Arsenal Street, Watertown, MA 02472. Improve clinical efficiency and patient outcomes with technology that exchanges medical information and surfaces relevant data during encounters. Failure to comply with any of the terms and conditions contained herein may result in revocation of your license and cancellation of your Patient Portal account, including the right to access information through Patient Portal. You are using an outdated browser that is not supported on the Patient Portal. Any unauthorized registration for, access or use of the Portal, our Services, client accounts or Third Party Platforms is strictly prohibited. athenahealth is your provider's trusted billing partner for secure online payment. All other Portal support requests (e.g. Were investing time, resources, and a lot of heart in pursuit of helping to create a healthier future for everyone. We secure your personal information from unauthorized access, use or disclosure. Some of the material on our website and in Patient Portal is provided by third parties, and the Practice Entities shall not be held responsible for any such third-party material. Just look for the Patient Portal link and click on it to be taken to the Patient Portal welcome page. Please try again in a few moments. How do we typically use or share your health information? To schedule an appointment using athenaPatient, your provider must have the self-scheduling feature enabled at their practice. We will say "yes" to all reasonable requests. Extend athenaOne with differentiated apps, exchange clinical data across systems, and effortlessly explore clinical and financial data. Please try again later. Select the patient statement you would like to view. We may contact you for fundraising efforts, but you can tell us not to contact you again. You expressly agree that exclusive jurisdiction for any dispute with any of the Practice Entities resides in the courts of Middlesex County, Massachusetts, and you further agree and expressly consent to the exercise of personal jurisdiction in the courts of Middlesex County, Massachusetts, in connection with any claim involving any of the Practice Entities. We can share health information about you with organ procurement organizations. We'll provide one accounting a year for free but will charge a reasonable, cost-based fee if you ask for another one within 12 months. Explore apps and services that integrate with our solutions to optimize workflows and practice experience. The Patient Portal (the " Portal ") is an Internet service, powered by athenahealth, Inc. (" athenahealth ", " our ", " us ", or " we "), which allows patients and other authorized users to coordinate and manage their medical care with their health care providers.
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