If your tickets do not arrive in time for an event, are not valid for the event stated, or were grossly misrepresented on StubHub, you may be eligible for a refund. Is Beyonces Tour Another Dynamic Ticket Price Mess? So I would like a refund for the pass that was never sent to me. Many events this past month were canceled. Stub hub fraud.. Stubhub does not accept returns and does not have a return policy. Despite the unprecedented circumstances that led to mass cancellations of events last year, StubHub had a responsibility to abide by the terms of its own guarantee policy, said Maryland Attorney General Brian Frosh in a statement. The latest breaking updates, delivered straight to your email inbox. Honor yours. My order for $402.19. Certainly they can see that my ticket barcode was not scanned somehow. to see the game on TV? The 3 tickets totaled close to $600. and did I get a refund?!? TicketNews has affiliate links in some of its posts - it may receive a commission if you click a link and purchase tickets or other products. Just notified by email of event cancellation for Atlanta United vs Orlando. Bill Brown also turned to StubHub for a production of "Les Miserables" at the Citizens Bank Opera House. Bought 2 tickets for Hamilton in Chicagogot there and the view was 75% obstructed in one seat, and 35% in the other..StubHub did not mark EITHER as obstructed. Instead, customers will receive 120 percent of the price they paid for their tickets in the form of a voucher. hey piget2008 if its for the U2 event, stubhub is offering refund if you send the tix back just email [emailprotected] saying you want a refund, if its not for this event they offer one time exceptions of store credit, ONLY if youve never had one before because its a ONE TIME EXCEPTION, this is for ppl that buy wrong tix on accident of want different tix or cannot attend the event, and another thing sellers of doing business. To resale your tickets, follow the instructions below: If your tickets do not arrive in time for an event, are not valid for the event stated, or were grossly misrepresented on StubHub, you may be eligible for a refund. For $2400 this is pure BS and will not stand. Tickets were either never delivered or arrived late. The original purchase has aged off my account history. They said the money had already gone to the seller which is pure BS. 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The reaction was quick and decisive sports business reporter Darren Rovell referred to the policy as not only absurd (fans deserve their $ back), [but that] its unethical and likely illegal, in a tweet. The FanProtect Guarantee is StubHub return policy. McMillan says the game was canceled when the NHL suspended its season on March 12, 2020 due to the coronavirus outbreak. Current Ticket Policies: Subject to Change*. Never again will I use StubHub! If any of these tragic events occur, you will be eligible for a refund. They sold me 2 non-existing tickets and even admitted it by email. Include the reason for the refund and any supporting documentation. Was there fraudulent activity with my tickets ? Each alleges the ticket company changed its refund policy without notifying fans after the pandemic started. StubHub has the final decision on whether or not you will receive a refund. Ticketmaster, for example, states that if an event is . I will never use stubhub again. Want to pick up my tickets from a UPS store. In a March 30message to the ticket buying community, StubHub president Sukhinder Singh Cassidy explained the policy change. In 14 states, including California, Florida, New Jersey and New York, local laws forced StubHub and other resellers to provide cash refunds. Not to mention post the amount of the transaction to your credit card for tickets that for some unexplained reason are not available after you paid for them! While many event ticket operators both in primary and secondary segments offered consumers the option for taking marketplace credit in lieu of refunds for events that were cancelled, StubHub went a step beyond and eliminated the cash refund option entirely unless required by law. If StubHub asks you to return the tickets you receive, please follow the instructions the company gives you. I have reported this sale as fraudulent to my cc company as the 200% mark up is outrageously criminal. And under normal circumstances, this works well, even with StubHub taking the risk of timing delays and some losses when we are unable to collect from the seller. Problem is, I'd be wearing the "lost" one and would then be denied entry. How to contact the seller. On Friday, news broke that the full-refund option would no longer be available for StubHub ticketholders. Too many other competitors out there doing it differently. Attorneys general in 10 states and Washington, D.C., announced a settlement with ticket marketplace StubHub this week following a massive investigation into its refund policy for live events canceled during the pandemic. Stubhub STOLE THE MONEY FROM ME!!!!! The credits are valid through the end of 2022. I'm not paying $176 when stub hub messed up my order. I have been trying to reach y'all about a refund. I notified a chat type person immediately to tell her I made a mistake. If I don't get a refund soon I'll be reporting theft to PayPal. On Feb. 26, StubHub's general counsel was hailing the company's . You can view that credit in your StubHub wallet on the website if you're not able to track down that email. Others were postponed. Read the full policy. if you have any questions please feel free to contact me. It is not specified anywhere in the mobile site and hidden in the desktop version! Did you find it helpful? Tap Tickets in the navigation bar at the bottom. Costco Gas Station Hours: Find the Best Time to Fuel Up, Online Retailers and Stores That Sell Authentic Louis Vuitton Products, ALDI Hours Opening Time to Closing Hours, Every Detail Here. The settlements will mean a payout of close to $20 million in refunds to more than 75,000 consumers in the nine impacted states and District of Columbia, depending on how many consumers claim refunds. StubHub has made a U-turn on the no-refund policy it adopted in March 2020 and is offering ticket holders cash refunds for tickets to events that were cancelled due to the COVID-19 pandemic. I am traveling today from Mexico to Madridfor what? StubHub phone wait times are 3 hours. Stubhub sucks! Unless they change their cancellation policy and stop selling double-sold tickets, don't ever deal with these crooks. >> I PURCHASED TWO TICKETS FOR $390. Next time I am going to use a credit card gift card to secure my account so that they can't behave this way. After the show I looked on the theatre's website, then Ticketmaster, then 2 other companies ALL of which marked the seats I bought as obstructed. Ticketholders can opt to retain their credits, though StubHub will not provide refunds to anyone who bought a ticket after March 25 of last year if an event is cancelled. Earlier this week, StubHub announced a change in its ticket policies during the COVID-19 pandemic and informed customers that cancelled events are now eligible Dierks Bentley Announces Gravel & Gold Summer Tour Dates, Suga Cancelled Sale, Ticket Pricing Another Verified Mess for Ticketmaster, Eventbrite Plans to Lay Off 8% of Staff; Outsource Other Roles, The Lumineers Announces Plans for 2023 Tour Dates, Ticketing Startup Backed by A-Rod, Marc Lore Launched, Ticketmaster Announced as Major League Soccer Ticketing Partner. Then over night, we lost our jobs and the shows were all cancelled. I am traveling today from Mexico to Madridfor what? Companies doing business in the state can have any policy they choose, but it must be disclosed and can't be altered after a transaction. I wish I found this website earlier. If you want your refunds, go through your credit card companies or banks. You dont get to change the rules to suit you after the fact. Ask for screenshots if I had not read the previous review I wouldn't have thought to ask for a screenshot and they may have lied to me as well and I would have been out 500$ and sober to boot. It's my money, why are they holding it?!!!! 2. A total ripoff! I was told there was no way to cancel the order -- even though it was made by accident and it had only been less than 10 minutes since the purchase was made -- and that I would have to resell the tickets back online to get my money back. I lost my debit card and someone used it to purchase wwe Wrestlemania tickets and I didn't authorize them and I want my refund back. Tap Sell on the ticket group and set the number of tickets that you want to sell and how they're split. Contracts are contracts. Wow. As I was waiting to get my ticked printed the cops were saying the show was sold out and for the remaining people to leave. Thats interesting right after covid first happened this was the email I got saying dont worry I would get a full refund. This rep, Jamie, was very rude speak with her supervisor because I was wanting to get a refund now so I could figure another supervisor. We are changing the way you register and sign-in to the StubHub Community. I bought tickets as a gift and they can't attend now I'm trying to sell way above the "ticket price" bc of the service fees. Wrong seats. At NO stage did they advertise this game as a TBA or TBC date and time. 01-24-2022 11:26 AM. I couldn't get a refund even though I had bought the tickets months in advance and asked for a refund hours later. Contacted the event, and they said the wristband was already registered to someone else. Announcements have been made but, a plan of action has not been put into play quite yet. Seems to me that the terms that were in place when the tickets were purchased are the terms you MUST abide by. Vimeo installs this cookie to collect tracking information by setting a unique ID to embed videos to the website. them this was wrong and deceitful and did not get off the phone until they refunded my money. Had I known seller didn't have tix I never would've purchased. StubHub changed its fine print on March 25, offering most customers just a credit. This doesn't make any sense and I transferred these tickets way early on before COVID. Back in March 2020, StubHub abruptly announced that it would no longer refund consumers for events canceled as a result of the pandemic . You can view that credit in your StubHub wallet on the website if you're not able to track down that email. Obviously, the seller realized go see her favorite hockey team on the day of her birthday, 11/11/2012.out has been announced and I called stubhub customer service to see if there wanted a time frame of when I would see my refund if it did in fact get canceled they could answer the question or give me a refund now. Or am I screwed. I emailed them screen shots proving there was no such disclosure. I have waited 18 months for The Rolling Stones to actually play and the drummer just died and they still haven't cancelled it so I can receive a refund and I cannot attend due to kidney transplant. For sure I can warn any one who is going to use this service. I was not able to enter the concert . Now I have two tickets to a concert, and there's no refunds allowed even though it happened a few minutes ago. I was able to receive a refund but we all know that does not help. No where does it state that you needed to be a student at the school to use these. You can request a refund from StubHub by email. StubHub's stated policy offered full refunds of ticket purchase prices and fees for canceled events. For over 20 years, StubHub has been the leading marketplace for fans to buy and sell tickets. What is your rescheduled or postponed event policy? The Stubhub Refunds by Email Another way you might reach the company is by sending them an email. "We chose StubHub because of their 'FanProtect' guarantee," Brown said. No longer was it offering full refunds, only a 120. They said if I disputed it with my CC company they'll cancel my account with them. I purchased tickets to an event that has been postponed twice the second time being indefinite. However you may visit Settings to provide a controlled consent. "I finally got a supervisor on the line and he said 'No. Explain your scenario, and provide any applicable evidence. Copyright 2012 - 2023, ReturnsAndRefunds.com. We appreciate the patience of our customers, partners and regulators as we worked toward providing that choice, and we appreciate the ongoing dialogue with the states as we worked to formalize the actions StubHub voluntarily took beginning in May 2021 through this multi-state agreement.. It is taking Stubhub about 120 days to process refunds. Any good news for refund for us regrading clear actionable step to get Coachella refund? The potential loss of revenue facing Live. StubHub offers some customers cash refunds for tickets to events canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of many. Remember that Stubhub's policy is to only give cash refunds if you live in or the event was to take palce in the 14 states which require a refund. Now what? According to the complaint, StubHub has walked away from its longstanding "FanProtect" guarantee of cash refunds upon event cancellation. They assured me that the event I was trying to go to was popular and that I had a high chance of reselling but the most they would be able to for me was waive the sellers fee. I purchased a ticket in February for a concert for over $800. Called stubhub, no help! And they're excuse was "the venue photo wasn't yet available but the category is correct so my tickets are not eligible for refund or re-issuing." The deal requires StubHub to: The consent agreement includes an injunction that requires StubHub to: Wrong seats. To request your refund in this way, go through the following steps: Draft your request carefully (including the reason you want a refund and the evidence you can provide) Send your email to customerservice@stubhub.com After another hold the rep told me the manager said the same thing. Adjusting our refund policy for canceled events during the pandemic was a difficult decision, but a necessary one at the time. But as more and more events were canceled and the novel coronavirus took hold in America, StubHub abruptly changed its policy in late March. All rights reserved. It means they ripped me off, I guess. However, if it's not in your name you can't get this done. Said cancellation was glitch. OK, I think this show has been rescheduled to September 7, 2022. Their tech team looking into it or b.) Stubhub is such a ripoff. Make the best possible case for yourself. I purchased tickets on their mobile app for a college basketball game. Save my name, email, and website in this browser for the next time I comment. Dworsky is a longtime Boston-based consumer advocate and former assistant Attorney General. We greatly appreciate our communitys patience and understanding during this extraordinary time.. Once we have clear actionable next steps, we will be sure to notify our fans via email! Seller listed tix he didn't actually have. Should have checked this site first. We bought 2 tickets 10days before a concert and the tickets arrived at our place, 2hours before the concert. "Pretty unfair, almost unethical on their part," Brown said. The festival would issue them a new wristband and cancel the "lost" one. Hearst Television participates in various affiliate marketing programs, which means we may get paid commissions on editorially chosen products purchased through our links to retailer sites. "You can't change the rules midstream," said Edgar Dworsky of Consumerworld.org. dont worry you can get your StubHub ticket refund(including any shipping/handling fees). F**ked up situation. I would like my money back due to a postpond concert hours before the concert. We use cookies on our website to give you the most relevant experience by remembering your preferences and repeat visits. Even though I didn't get a reprint it was still great. Well I spent over $400.00 on 2 Alabama football tickets and obviously this has been canceled and now they send me a email about a coupon. This needs to be refundable (and not just replacement tickets of same price as I will get seats I do not want). I personally don't mind companies offering this as an option, but the option of a full refund as per the terms when they purchased the ticket should also be . follow the steps below. StubHub updated their policy today. Consumers in several states will receive long-delayed refunds from StubHub, according to a multi-state settlement of lawsuits brought in the wake of a shift Dierks Bentley Announces Gravel & Gold Summer Tour Dates, Suga Cancelled Sale, Ticket Pricing Another Verified Mess for Ticketmaster, Eventbrite Plans to Lay Off 8% of Staff; Outsource Other Roles, The Lumineers Announces Plans for 2023 Tour Dates, Ticketing Startup Backed by A-Rod, Marc Lore Launched, Ticketmaster Announced as Major League Soccer Ticketing Partner. StubHub reponse, 20% off my NEXT purchase which will be never from these crooks. When I got to the venue my tickets were no longer accessible. This will now be our default option in Canada and in the US. I bought tickets as a gift and they can't attend now I'm trying to sell way above the "ticket price" bc of the service fees. Congratulations, Stubhub. Stubhub seller sent 2 tickets for pax east and they want me to send them back but are they gonna pay for my gas and time to send them in? Massachusetts has clear rules on returns and refunds. People have to make mistakes all the time and this was a mistake. YouTube sets this cookie to store the video preferences of the user using embedded YouTube video. No where did it say there is 15% charge. 4.6.2020. StubHub has already been targeted by a $5 million lawsuit over the change. I love them! I am really disappointed that stub hub doesn't allow returns within 72 hours like ticketmaster, I will definitely not be using stub hub again. Set your price or use our recommended price and tap List tickets. Even talked to their top customer service expert who was an absolutely useless subhuman monster. Did you think about anybody besides yourself? We were able to register one wristband, but not the other. Are we able to get refunds for Coachella tickets since they are now cancelling the April 2021 dates? while we were at work. You will receive an email with instructions on how to receive your refund. We also use third-party cookies that help us analyze and understand how you use this website. Read this advice or complain & cry later on.. After I purchased a ticket, they suddenly sent an email said that the ticket is no long available and I have to find another ticket. The Investigators tried to reach StubHub but contact information wasn't listed on its media relations site. They still charged me fully for a canceled ticket transaction. 3. Learn from our industrys leaders, discover whats happening, re-connect with friends and make new connections at, https://www.theticketingbusiness.com/2021/05/04/stubhub-offers-refunds-for-pre-policy-change-cancellations/, All TheTicketingBusiness News, Events and Job Opportunities, straight to your inbox. I WANT A REFUND TO BE CREDITED BACK ON MY CARD THAT WAS USED!!. These cookies ensure basic functionalities and security features of the website, anonymously. As pointed out by @don_shano, this is. Needless to say, I initiated a dispute over StubHub's transaction. The company even repeated that promise of full refunds in an email sent to Cormier in early March. what should I do? Select the ticket group you'd like to sell. Subscribe for full access to The Hollywood Reporter. We have gotten the run around from the time the race was canceled we were told you will get an email that never happened they said they are paying us back for the tickets and a certain % by September guess what it's the 15th, Your policy for Covid 19 returns is unacceptable. But by the end of March, refunds were suddenly gone. This company is a scam and I would have told my mom to buy the tickets from Ticketmaster, but she didn't see them on there.