With the help of Capterra, learn about PayActiv, its features, pricing information, popular comparisons to other Benefits Administration products and more. Anyways 5/5 for Davis M! Explained my issue & he definitely assisted what agent Jane E messed up on. How do businesses offer Payactiv to their employees? Know whats possible to save or spend, get help with budgets, savings, and debtall in the Payactiv App. If your employer is enrolled in the Payactiv EWA program, youll be able to access funds from your paycheck up to two days in advance (four days in advance if youre a government employee). They will transfer you 20 times and no knows where your money is. Google Play and the Google Play logo are trademarks of Google LLC.Apple and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries. while there was some slight communication issues between the rep and I after explaining my situation properly, Jay M handled the issue extremely quickly and professionally. Our information is based on independent research and may differ from what you see from a financial institution or service provider. Payactiv, a Public Benefit Corporation and Certified B-Corp, is a holistic financial-wellness platform that provides employees on-demand access to earned but unpaid wages. American Express National Bank, Member FDIC, has expanded its offerings with an all-digital checking account known as the American Express Rewards Checking account. Payactiv, a Public Benefit Corporation and Certified B-Corp, is a holistic financial wellness platform that provides a suite of services such as earned wage access, savings and budgeting tools, bill payments, automatic savings, and more. I have been using payactiv for almost 3 years now and they never get my hours worked right. It's compliant in all 50 states and offers its Earned Wage Access program with an Approval Order from the Consumer Financial Protection Bureau (CFPB). Their support team provides on-site implementation and training where required. I promise he is the best & only agent i will deal with! Consider alternatives before opting for a short-term loan: Payactiv pay advance app is not currently available on Finder. I gladly provided all this, but Payactiv decided to withdraw the money back and then I started "dancing", "dancing" which lasted two months! payactiv.com Review - Scam Detector. You should consult your Cardholder Agreement and the Fee Schedule atpayactiv.com/card411. In 2020, Payactiv released a short film titled, "We Heard You." Horrible business and customer service. Weighing in on the advantages and disadvantages of Payactiv over traditional banking services is a challenging task. You can only get your advance two days ahead of time, and youll have to sign up for a prepaid debit card to receive the funds. You can receive an advance as high as 50% of the wages youve already earned sometimes at no cost. Payactiv can be used by businesses of all sizes. You should consult your Cardholder Agreement and the Fee Schedule atpayactiv.com/card411. . Ive wrote a review before and I went back and Changed it but this time Im sticking to my review worse company ever no one helps you you cant access your earnings when you need them everyone is rude as hell when trying to figure out why the app is not updating Ive talk to 6 different people in 2 weeks and everyone says Aw wait 24 to 48 hours NO ONE HELPS unless you write a review its ridiculous I mean its really false advertisement because you are not able to access your money when you need it even if you work all your hours.I have screenshots of every person Ive talk to even the ones that open the chat ask what they can help you with them never respond again or close out the chat smh but thats how they do business. You are about to post a question on finder.com: document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); 32 East 31st Street, 4th Floor, Hmm, It sounds like youre looking for Customer Support instead of our Sales team. payactiv has an overall rating of 3.4 out of 5, based on over 61 reviews left anonymously by employees. World's #1 Fraud. We always try our best to do our job well, and your kind words make it all worthwhile. No loansyour money, in your hands. research/editorial team. Advances can reach 50% of your earned wages though some employers may limit how much you can borrow. Borrowers may find themselves taking out a second or third loan because they couldn't pay back the first one on time. Join today. UKG Wallet, powered by the mighty Payactiv, experienced an update that has caused it to no longer update my hours. When possible, please email us your details at support@payactiv.com with App reviews in the subject line. These offers do not represent all deposit accounts available. PayActiv earned its 4.7 score from GOBankingRates based on the following features. Just send an email to support@payactiv.com. So far weve moved $5B+ in wages to workers, helping save $400M+ in predatory fees and penalties.**. App Store is a service mark of Apple Inc., registered in the U.S. and other countries. Have a blessed day. She did such a wonderful job, was patient and empathetic and had my problem fixed instantly. 2023 Trustpilot, Inc. All rights reserved. We always try our best to do our job well, and your kind words make it all worthwhile. Payactiv costs nothing to the employer. However, we'd like to learn more about your situation and what exactly happened. I will never forget this. Agent assisted me and resolved my issues very quickly. The . Hi there,Thank you for taking the time to write a review about your experience. Secure bill payment You can use the money in your Payactiv account to pay bills directly from the app. Carefully review your finances and the loan cost to make sure it fits your budget. I rely on this app and he quickly figured it out for me, Hi Reese,Thank you for taking the time to write a review about your experience. If youre struggling to attract and retain talent, revamping your employee benefits package is a great place to start Employers winning the war 2023 Payactiv, Inc. All Rights Reserved. This product doesn't have any reviews yet. Employees that do not wish to pay a transaction fee every time they withdraw their earned wages may not use Payactiv frequently. We'd like to turn this around ASAP. :), Zachery Marshall has amazing customer service! Your employer automatically deducts the advance from your next paycheck, so theres technically no repayment term. App Store is a service mark of Apple Inc., registered in the U.S. and other countries. Traditional real estate investments are limited to people with significant financial resources. We spend all day researching the ever changing landscape of HR and recruiting software. Ronnie OConnor was AMAZING he was so efficient and went above and beyond to make sure a resolution was met and was such a great active listener. Advertisement AN Angelica reviews US Updated 4 days ago Better with certain agents Its privacy policy states that it discloses customer information to third parties necessary to facilitate the delivery of its services but tries to limit the information provided. Just spoke with Davis M. He fixed my issue in less than 5 minutes and was very courteous! We may also receive compensation if you click on certain links posted on our site. finder.com is an independent comparison platform and information service that aims to provide you with the tools you need to make better decisions. Chase Mortgage Review: Competitive Rates and a Generous Homebuyer Grant Program. Meanwhile, I will be overdrawn due to lack of funds. :), I have been calling trying to chat an leaving emails no response every pay period you all put the hours in right before you can't access funds 5 days before time goes in we can't access funds that's when you all add the hours to give us access but we can't get any money no response to not even chats I called an got hung up on this is day 3 sad. Mr. Davis worked very hard to help me and work with his supervisor. Founded in null . :), I am changing my review again because grace helped me out with no problem. A team member will be in touch ASAP. Find and reach Payactiv SDS-IT's employees by department, seniority, title, and much more. Find out how we combat fake reviews. He knows how to do his job and seems to care about it and the customers he's helping. Hey! Payactiv in 2012 created earned wage access, a service that allows workers to get an advance on their paychecks between pay periods. We always try our best to do our job well and your kind words make it all worthwhile. You can click on the 'unsubscribe' link in the email at anytime. Your livelihood, in hand No cost to open a Payactiv account where you can easily manage your everyday needs and plans for the future Thanks for signing up, we send our newsletter every Tuesday and Thursday! Shout-out to Davis for always assisting correctly, answering in timely manner & not giving any run arounds or lies! Don't hesitate to reach out to us at support@payactiv.com, if you have any concerns in the future. Thanks to both of them for getting this resolved n the excellent customer service. The platform also supports 1:1 consultations with financial coaches, savings guidance, discounts, and expense tracking. There was an unknown error. Davis M was very helpful. they were quick at responding and helping me find a solution! Image: Man sitting in his living room, on the floor in front of his couch, looking at a Cleo cash advance on his mobile phone. If you're transferring money to your PayActiv prepaid Visa, you should receive the funds instantly. Oops! The Empower app offers fee-free cash advances between $25 and $250 to users, along with a cashback debit card. One of our representatives will be reaching out to you shortly to assist you. I just being honest tho this company is no good. However, it did earn a TrustPilot score of 3.3. Even though he was sick he talked to Grace n tokd her to make sure I received my money back. :), Very pleasant and understanding respectful and kind .Very tech savvy and was able to take care of my problems with being kicked out of my account almost every single day I've had a hard time with past customer service not understanding what I need help with , but this person was able to remain calm , empathetic,and made sure each situation was fully addressed and resolved. banks. Learn how its rewards program works and see if the card is right for you. Many employees have reported that they were unable to withdraw their earned wages despite their employer updating their hours in the system. Many of the offers appearing on this site are from advertisers from which this website receives compensation for being listed here. In the Business to Business Service category. The offers for financial products you see on our platform come from companies who pay us. Youll also pay a $1.99 fee if you are picking up a cash advance at a Walmart Money Center. Please mention App reviews in the subject line of your email so that we can assist you in a timely manner. Ronnie was a FABULOUS agent to work with. Compensation may factor into how and where products appear on our platform (and in what order). Get advice on achieving your financial goals and stay up to date on the day's top financial stories. Feb 16 I finally get connected to Ned. :). Another 10 to reply with copy and pasted questions, all of which were already addressed. ray. Hence, our vision is simple bring financial security, dignity, and savings to the millions experiencing financial stress. App Store is a service mark of Apple Inc., registered in the U.S. and other countries. Have a blessed day. Because our economyand our worldflourish only when the people who work to create it have an honest chance to prosper. :) DC Darius Cohn 1 review US Oct 10, 2022 Mr. Darius Cohn Mr. Ronnie O'Connor made my call to customer service an awesome and pleasant experience. He was so helpful and I appreciate him so much. ** Central Bank of Kansas City is the issuer of the Payactiv Visa Prepaid Card only and does not administer, endorse, nor is liable for the Payctiv App. PayActiv works best with a linked bank account, but its not necessary to have a bank to have funds preloaded onto your PayActiv prepaid Visa and use your Visa card for bill paying, purchases and more. Finder is a registered trademark of Hive Empire Pty Ltd, and is used under license by Conclusion. Hi Bella,Thank you for taking the time to write a review about your experience. Everybody! Companies can ask for reviews via automatic invitations. If you have questions regarding the Card or such fees, terms, and conditions, you can contact us toll-free at 877-747-5862, 24 hours a day, 7 days a week. Don't hesitate to reach out to us at support@payactiv.com, if you have any concerns in the future. This makes it one of the few cash advance providers that doesnt require a bank account. Don't hesitate to reach out to us at support@payactiv.com, if you have any concerns in the future. By clicking the 'Subscribe Now' button, you agree to our Terms of Use and Privacy Policy. But since we generally make money when you find an offer you like and get, we try to show you offers we think are a good match for you. Always & foreithe best! However we may earn a small fee if you click on vendor links on this page. Yieldstreet is an alternative investment platform that securitizes art, real estate, short-term notes, structured notes and supply chain financing. Business Profile PayActiv, Inc. Financial Services Contact Information 4880 Stevens Creek Blvd #102 San Jose, CA 95129-1276 Get Directions Visit Website Email this Business (877) 910-8400 Primary. In terms of security, no app is 100% secure. Davis M has saved the day once again! Agent after agent kept telling me to wait an additional 24 hours. Payactiv uses time and attendance data to provide earned wage access to employees. Have a blessed day. Ray M. made it so easy to get set up where i can have access to my wages. App Store is a service mark of Apple Inc. We always try our best to do our job well and your kind words make it all worthwhile. While Payactiv touts no minimum card balance requirement, no activation fees and no monthly maintenance fees, there may be other fees depending on how you get and use your cash. Hi Clechelle,We sincerely apologize for your negative experience. To resolve your issue we need your account details. :). 1 CONNECT Work your way Get company announcements, pick up shifts, and get reminders and alerts from work. ** Central Bank of Kansas City is the issuer of the Payactiv Visa Prepaid Card only and does not administer, endorse, nor is liable for the Payctiv App. Borrow up to $500 with just a few swipes but only for residents of 21 states. It is also the provider of Earned Wage Access to Walmart and the only EWA Program with an approval order from CFPB. Consider another cash advance option if your employer isnt enrolled. Confirm details with the provider you're interested in before making a decision. PayActiv achieves high marks in both areas. Customer service rep Zachery Marshall was very polite and patient. We'd like to turn this around and resolve your issue ASAP. Don't hesitate to reach out to us at support@payactiv.com, if you have any concerns in the future. . Anyone can write a Trustpilot review. Read 4 more reviews about Payactiv Inc. LM. We'd like to turn this around and resolve your issue ASAP. Finder.com is an independent comparison platform and PayActiv is accredited by the Better Business Bureau with a B, which is typically an indication of good customer service. Replies to negative reviews in < 24 hours. The PayActiv app uses secure encryption and transmission technology to protect your data. J.P. Morgan Wealth Management Review: Plans Tailored to Your Financial Goals, Dosh Review 2023: Getting You the Most Back on Your Purchases. Yes, its legit. Get connected with multiple lenders you might qualify with even if you have bad credit. If there's anything you need in the future, please don't hesitate to reach out to us at support@payactiv.com. Companies can ask for reviews via automatic invitations. Payactiv integrates with leading HCM, Payroll, and T&A providers, including ADP, Paychex, UKG, Workday, SAP, and Paycor. He did everything that others couldn't, get me my money and not once did he tell me to wait a few hours or wait another 24. If you're ready to get a Payactiv demo, we suggest getting in touch for a look at the product and quote. The platform has collectively provided employees with $5B+ in earned wage access. Love you Davis M! Some reviews on Trustpilot point out the company's unreliability, stating that Payactiv has very poor customer service, which is hard to reach. One of our representatives will be reaching out to you shortly to assist you. We always try our best to do our job well, and your kind words make it all worthwhile. As such, it permits employees to access up to 50% of their paycheck prior to payday. :). Its an app that people can use just like a regular wallet to store their card details and information. We use dedicated people and clever technology to safeguard our platform. Payactiv operates as a public benefit corporation and certified B Corpusing business as a force for good. Receive and send funds to other members. PayActiv offers a toll-free customer service phone number to call for support and also has an online live chat and an email for those who prefer not to speak on the phone. I've had multiple attempts simply time out waiting for reps to respond. I love this guy!! Live support is available 24/7/365 online or by phone, according to the PayActiv website. Thanks again Ronnie, Hi Rika,Thank you for taking the time to write a review about your experience. We always try our best to do our job well, and your kind words make it all worthwhile. Payactiv is the winner of the Innovative Payments Association's Consumer Champion Award, a Finovate winner and finalist, and the recipient of numerous best-in-class awards in both FinTech & HRTech. Ned is the highlight of this company compared to the 25+ agents I've spoken too. There are no monthly maintenance fees to have a PayActiv account and no activation fees. I wish my employer used a more reliable system. Described as an all-in-one digital wallet on the PayActiv website, the service provides users with a free Visa prepaid card, money management tools and the ability to access 50% of your money as it is earned instead of waiting until the end of your pay period when you receive your check or direct deposit. Of course, the offers on our platform don't represent all financial products out there, but our goal is to show you as many great options as we can. For two whole months I tried to get money from the bank they sent it back to, which resulted in two late credit card payments and a debt to my cousin! Please mention "App reviews" in the subject line of your email so that we can assist you in a timely manner. How long does it take to get money from PayActiv? How likely would you be to recommend finder to a friend or colleague? Today I received an unexpected call from a customer service representative updating me on my earnings and making sure everything was together with me concerning pay active I have to admit it is very rare to have great service such as thisThank you pay active for making life a little easier smiles for me to you representative Bell if I'm saying your last name correctly, Hi Latrara,Thank you for taking the time to write a review about your experience. Faster access to your money. See this Kraken review to learn the pros and cons of Kraken. Told me of 2 offers I haven't received after being w u a yr. Amazing attitude and you should have him cross train other operators. Don't hesitate to reach out to us at support@payactiv.com, if you have any concerns in the future. Powered by Payactiv, Wallet gives you the foundation to keep your finances on track and the tools you. Plus, youll be able to review your current earnings on the app and see how many hours youve workedBut even if your employer isnt enrolled in Payactiv, you still might be able to receive some of your paycheck up to two days ahead of payday. Payactiv is a popular paycheck advance app offering an inexpensive alternative to payday loans and even some cash advance apps. When I do the chat, they ask me to send in my time sheet and Everytime they tell me that they need an official timesheet, THAT WAS MY OFFICIAL TIMESHEET, the same one I have sent every two weeks after they screw up my time. If youre interested in joining PayActiv on your own, youll just need to download the app and create an account with your name, phone number and email. Sign up for our daily newsletter for the latest financial news and trending topics. We update our data regularly, but information can change between updates. Thank you Mr. Davis. My earnings were updated, and my bank account was saved from overdraft fees, so I am relieved that this story had a happy ending! Only mortgage activity by Credit Karma Mortgage, LLC., dba Credit Karma is licensed by the State of New York. Don't hesitate to reach out to us at support@payactiv.com, if you have any concerns in the future. Verification can help ensure real people write reviews about real companies. Get offers from potential lenders in minutes by filling out just one online form. In this era when so many consumers are looking for fee-free banking, many also expect other financial services to come without fees or interest charges. Run! Many borrowers are keeping a close eye on this court hearing, as they could GOBankingRates Best Banks 2023 scores and rankings are objectively determined by our View our transaction pricing details. We'd like to turn this around and resolve your issue ASAP. Payactiv has partnered with 1500+ businesses and served over 2 million users since its inception in 2012. We use dedicated people and clever technology to safeguard our platform. Here are 8 tips for writing great reviews. Hi Amy,We sincerely apologize for the inconvenience. We always try our best to do our job well, and your kind words make it all worthwhile. He deserves recognition. We may also receive payment if you click on certain links posted on our site. Hi Contrast,Thank you for taking the time to write a review about your experience. This product doesn't have any reviews yet. . When possible, please email us your concern at support@payactiv.com with "App reviews" in the subject line. but Davis M deserves a raise plus more. This company offers employers and their employees the opportunity to access their earned wages before payday. Heres how Payactiv compares to Earnin, another popular cash advance app. But to get the most benefits, you need to have sign up for direct deposit to a Payactiv card. Payactiv partners with companies of all sizes, including Walmart, Visa and Amazon. Like other cash advance apps, Payactiv also offers financial wellness services. One of our representatives will be reaching out to you shortly. We may receive compensation from our partners for placement of their products or services. Have a blessed day. Up to 2 days early deposit of your paycheck2. Sometimes operating in conjunction with payroll companies such as ADP, it serves employees of FedEx, Pizza Hut, and. We'd like to turn this around and resolve your issue ASAP. Alan Davis was very awesome. However, you will pay a fee of up to $1 per day, capped at $5 per month, each time you use the program to make a bank transfer, load your card, pay a bill using your prepaid Visa or use the money for Uber or Amazon. Easy, free, instant mobile payments. Payactiv Payactiv Write a Review Starting Price: $1 Alternatives to Payactiv Claim this Software page Payactiv is available for Cloud, iPhone, iPad and Android. Don't hesitate to reach out to us at support@payactiv.com, if you have any concerns in the future. We'll certainly investigate this matter and take appropriate measures to ensure this never happens again. 1 Standard rates for data and messaging may apply from your wireless provider. If your employer is enrolled with Payactiv, you can pick up your advance in cash at a Walmart Money Center. California loans arranged pursuant to Department of Financial Protection and Innovation Finance Lenders License #60DBO-78868. Like Empower and PayActiv, Dave also offers money management features. This may result in yourhaving access to the funds sooner. Additionally, many customers complain about bugs with the Payactiv app, causing unnecessary headaches and problems accessing funds. One of our representatives will be reaching out to you shortly to assist you. Have a blessed day. +18 years old, Direct deposit, Meet minimum income requirements, Live in eligible state. Businesses that partner with Payactiv see significant cost reductions through increased recruitment, engagement and retention. It's pretty simple, actually. Employees love Payactiv because it eliminates the expensive between-paychecks toll of payday loans, bank overdrafts and late fees. Don't hesitate to reach out to us at support@payactiv.com, if you have any concerns in the future. iPhone is a trademark of Apple Inc., registered in the U.S. and other countries. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Devin Myer's, can you help? Otherwise, it charges these two types of fees: When you request an advance, Payactiv can send the money to your bank account, debit card or a Walmart Money Center.