This cookie is used to store the language preferences of a user to serve up content in that stored language the next time user visit the website. LinkedIn sets the lidc cookie to facilitate data center selection. If you suspect there is damaged asbestos in your home, you should email housingrepairs@enfield.gov.uk. West Sussex County Council County councils are responsible for services like: education social care transport Go to West Sussex County Council website Crawley Borough Council District. Housing Department Crawley Borough Council - Housing Options Service Services offered. This is a True/False flag set by the cookie. The councils current three-year contract with Wates Living Space ends on March 31, 2020, and the new 10-year agreement is valued in the region of 50million. As per your tenancy agreement, you must allow us into the property to service appliances. Apply to Six Town Housing jobs now hiring on Indeed.com, the worlds largest job site. Southern Housing Group, Guinness Partnership and Clarion Housing have teamed up to launch the boroughs first community food pantry to combat food poverty, thanks to a contribution equal to 15,000 from leading housing repairs and maintenance provider, Wates Living Space. NID cookie, set by Google, is used for advertising purposes; to limit the number of times the user sees an ad, to mute unwanted ads, and to measure the effectiveness of ads. The amount of compensation you receive will depend on the severity of the damage caused and how long it took for you to recover, as well as other factors such as lost earnings if you had to take time off work. Housing repair and renovation loans Crawley residents who own their own home or rent privately could be eligible with the cost of repairs. Or call us on 020 8379 1000 (option 4, then option 2 for council housing repairs), or email housingrepairs@enfield.gov.uk. All rights reserved. When there is a formal legal claim against the council or legal dispute. As your landlord, the council has a legal responsibility to ensure the property you are living in is in good, safe, living condition. You also have the option to opt-out of these cookies. You can change your cookie settings at any time. You need our permission to carry out alterations or improvements on your council house. These include: Rent enquiries including difficulties paying your rent Mutual exchange. Wates Living Space and Wates Residential have been named on four key lots of Camden Councils four year 620m Property Works Framework. The contract, which is valued at 167 million over 10 years will split the town into two areas, with Mears delivering . Special repairs for vulnerable council tenants, Housing repairs, maintenance and planned works policy (PDF, 664.88 KB), check the repair responsibilities (PDF, 208.2 KB), repairs under our special repairs for vulnerable tenants, repairs guide for landlords and tenants (PDF, 289.43 KB), your name, address and daytime contact number, unsecure front door or window (where there is a security risk), The tenant is above the age of 65 and no person below the age of 65 lives in the property, The tenant has a mobility difficulty or serious visual impairment and there is no able-bodied adult living in the property, The tenant has a learning difficulty which substantially restricts their ability to arrange the repairs, The tenant has a history of mental illness which substantially restricts their ability to arrange the repairs, Minor plastering work (excluding hairline cracks), Replacement of wall tiles (splashbacks only), reduce moisture levels when cooking, cover boiling pans and dont leave kettles boiling, dry washing outside or use the bathroom with the window open and the door shut, if you use a tumble dryer, make sure its ventilated to the outside air, avoid using portable gas or paraffin heaters, always keep the house warm and ventilated, when using the bathroom and kitchen, keep the doors shut, regularly check spots where air circulation is poor, for example, behind furniture and inside cupboards. Functional cookies help to perform certain functionalities like sharing the content of the website on social media platforms, collect feedbacks, and other third-party features. The letter claims that 100 households arriving in Crawley without housing would cost 227,500 every month in temporary accommodation costs, but if the number rose to 2,000 it would cost the. We value all kinds of feedback. You will be offered an appointment for a surveyor to make an inspection, or for a contractor to do the repair. PO Box 4771 Check benefits and financial support you can get, Find out about the Energy Bills Support Scheme, View a printable version of the whole guide, Help from your council if youre homeless or at risk of homelessness, Housing Benefit information from your council, Council and housing association evictions, Swap your council or housing association home, Garden maintenance for elderly or disabled council tenants, arranging and paying for any damage you or your visitors have caused in your home to be put right, the structure of your property is kept in good condition this includes the walls, ceiling, roof and windows, gas and electricity appliances work safely, shared parts of a building or housing estate are kept in good condition. We will attend within 4 hours to make the situation safe. The LGSCO investigates complaints about councils, including housing allocations and planning issues: Local Government and Social Care Ombudsman Thanks to this collaborative effort, work has now begun, and our priority now is to provide residents with the safest and highest quality service. Private sector leasing scheme Private renting for landlords Repair and renovation loans Disabled facilities. If you have been through both stages of our complaints procedure and are still unhappy with the way we have dealt with the issues you raised, you can ask the Local Government and Social Care Ombudsman (LGSCO) or Housing Ombudsman to review your complaint. It is your responsibility to supervise your children and pets while we are working at your home in order to keep them safe. Crawley Borough Council Report to Overview & Scrutiny Commission . Loans are interest free, will be subject to Legal Charge Agreement and registered as a land charge on the property. visit our Code of Conduct page which will guide you through the process. All rights reserved. Wates Construction has been awarded a 19.2m contract to build a new development on behalf of Signature Senior Lifestyle, marking the growth of the leading contractors work on behalf of the Buckinghamshire-based care home developer. This contact information is for council tenants only. Repairs. Coventry Visit us. A cookie set by YouTube to measure bandwidth that determines whether the user gets the new or old player interface. Please provide as much information as possible about your complaint. Crawley Borough Council is a great place to work, you are a part of a strong team completing tasks for the local sport groups. Vimeo installs this cookie to collect tracking information by setting a unique ID to embed videos to the website. For hints and tips on tackling damp and condensation take a look at our damp, condensation and mould page. This cookie is a browser ID cookie set by Linked share Buttons and ad tags. These cookies track visitors across websites and collect information to provide customized ads. If you are not a council tenant, please call our contact centre on 01293 438000. We also use third-party cookies that help us analyze and understand how you use this website. Our housing disrepair solicitors are able to help council tenants make a claim for the repairs their council failed to carry out. Crawley Borough Council. List First. i-housing Our online portal for council tenants and housing register applicants to view and bid on properties Finding a home Apply for council homes, housing association properties and. If you are still unable to resolve the login problem, read the troubleshooting steps or report your issue . Barnet Council has appointed Wates Living Space in a deal which significantly expands the housing maintenance providers growing presence across London. NID cookie, set by Google, is used for advertising purposes; to limit the number of times the user sees an ad, to mute unwanted ads, and to measure the effectiveness of ads. If the damage is caused by vandalism, report the incident to the police and get a crime reference number before reporting the repair to us. Private housing disrepair Repair and renovation loans If you own your home or rent privately and have an obligation to carry out repairs, you could be eligible for a loan to assist with the. Posted in . Improvements and alterations An alteration or improvement to your council house is any work you undertake which alters or improves the building, its grounds or the fixtures and fittings within. If you are dissatisfied with the service you have received, you should contact the relevant department. Report a Repair Report a repair online; Gas Servicing and Maintenance How to report issues with gas heating and hot water; Emergency Repairs Find out what emergencies are and send a report; Damp, Condensation and Mould How to control damp, condensation or mould; Missed Appointments You could be recharged for a missed appointment; Repairs to Shared Areas Report a repair to a communal . As your landlord, the council have a legal responsibility to ensure the property you are living in is in good, safe, living condition and are obliged to carry out regular maintenance checks and also to make sure repairs are made to any damages within the property or anywhere on the premises. However, where we feel a complainant is behaving unreasonably, we will take appropriate steps to address this. Fire safety information for your council house or flat. We use some essential cookies to make this website work. Search forforms on myCrawley to request services or report a problem. The Wates Group is marking the run up to Europes largest housing festival, Housing 2022, with the launch of Wates Retrofit, a new stamp of quality that signals the Groups commitment to Net Zero carbon and to supporting those facing fuel poverty from unprecedented rising energy costs. Wates Living Space has launched a new service to help social landlords to prepare their housing stock to meet zero carbon obligations. The _ga cookie, installed by Google Analytics, calculates visitor, session and campaign data and also keeps track of site usage for the site's analytics report. To make sure your home is a good working order, we plan buildingmaintenance. If you feel the issues raised in your original complaint have not been addressed at the first stage, a further investigation will be carried out. The Wates team delivering vital upgrades to three residential tower blocks at Chetton Green in Wolverhampton has been praised by industry regulators for its respect for the community as work progresses to the buildings infrastructure and fire safety. But in a minority of cases, people pursue their complaints in a way which can either hinder the investigation of their, or other peoples complaint or can cause significant resource issues for the council. In addition to claiming for the repairs, we can also assist with claims arising from injury, illness or financial setbacks resulting from the disrepair in your home. This means that your home will be clean and in a state of good repair. 1983 Crawley Borough Council election (Borough boundary changes took place but the number of seats remained the same) [6] 1984 Crawley Borough Council election. Our letting standard sets out the standard of repair and appearance you can expect when you move in. Google DoubleClick IDE cookies are used to store information about how the user uses the website to present them with relevant ads and according to the user profile. Mears will be managing responsive repairs, planned maintenance and empty dwellings for Crawley Homes properties from 1 April this year. This is a Hotjar cookie that is set when the customer first lands on a page using the Hotjar script. The council should repair any damage caused by maintenance or building work. For cost of living support,details of warm hubs in Crawley or Energy Bills Support Scheme Alternative Funding, visit our help with money worries page. All rights reserved. The integration of Wates and Crawleys IT systems was carried out remotely by the contractors IT department. 57139 Crawley 1 www.crawley.gov.uk Town Hall The Boulevard Crawley West Sussex RH10 1UZ Crawley Borough Council Cabinet Supplementary Agenda Wednesday, 1 February 2023 Chief Executive Pages 5 Matters referred to the Cabinet and Report from the Chair of the Overview and Scrutiny Commission 3 - 8 four in a bed contestant dies. It affects one person or a group of people and requires a response. The letter claims that 100 households arriving in Crawley without housing would cost 227,500 every month in temporary accommodation costs, but if the number rose to 2,000 it would cost the. 701 were here. This is a True/False flag set by the cookie. After treatment and removal, the affected areas can be redecorated using anti-fungal paint. Special circumstances for accepting a review after 1 month has passed may be considered. In addition to our housing officers, our tenancy support officer works with tenants who are at risk of losing their tenancy and our financial inclusion officer works with tenants to help them manage their money and maximise their income. As we are NO WIN, NO FEE housing disrepair lawyers & solicitors, the entire process is free of charge to you. Crawley Borough Council. Benefits tribunal, Planning inquiry and Penalty Charge Notices), An attempt to reopen a previously concluded complaint or to have a complaint reconsidered where we have already given our final decision, Services which are the responsibility of another organisation, e.g. crawley borough council housing. Crawley Homes has implemented a new housing IT system. Housing repairs. All rights reserved. Wates Living Space has an existing relationship with Crawley Borough Council, having previously delivered Crawley Homes Decent Homes programme, with works completing in 2012. Your landlord has a responsibility to carry out repairs you have reported to them in a timely manner and to a satisfactory standard. The cooperative is reducing the supply of hot water due to. The framework, which runs until 2024, and will cover thousands of properties across the borough as well as sites in neighbouring Islington. More details are in our Complaints policy. We were told by a friend that this company could help and within 6 months we received compensation for damages & all the damp and mould was removed. Wates Living Space has started a 10 year programme of housing repairs for Crawley Borough Council in the middle of a pandemic, after successfully assembling its teams using virtual and social distancing mobilisation measures. Wates has been appointed by Peabody Housing Association to deliver responsive repairs and specialist works for over 13,000 homes. But opting out of some of these cookies may have an effect on your browsing experience. We are looking at ways to improve energy efficiency and reduce carbon emissions in council homes. Request a repair to council property. Our environmental services asbestos team survey homes we manage to identify materials containing asbestos and assess its condition. Unfortunately, we cannot fix damage caused by you, your family or visitors to your home. You may have to leave your home if major works are needed on the building. Services for our tenants, including rent, repairs, new homes and managing your tenancy. E14 9GE Report a repair Adaptations to your home We can help. This applies to all properties where gas can be used. Where we have taken legal action that we has a duty to perform, such as recovery of Council Tax or enforcement action. Failure to do so could give you grounds to make council house disrepair claims against them. Map. These services include waste management,. We are operating business as usual, but it may initially take a little longer than usual to respond to calls and messages. Thank you for your patience. Twitter sets this cookie to integrate and share features for social media and also store information about how the user uses the website, for tracking and targeting. If you have suffered any illness or injury as a direct result of neglectful council housing maintenance, you may be eligible to make a claim for compensation. Find out how we minimise the impact of doing works in your home. This involved safely transferring 47 staff via TUPE from the previous repairs provider, some of whom had been furloughed or categorised as coronavirus high risk. Well send you a link to a feedback form. We will give you at least 24 hours notice, except in an emergency. Content and site Copyright Crawley Borough Council 2020. Crawley Homes has implemented a new housing IT system. You can also claim back rent if you havent been able to use part or all of your home because of the disrepair*. If you are a council tenant, we can take care of some of the repairs to your home. Discretionary Loans Information (PDF, 86.6 KB). null. Thank you for your patience. Help to find a social or private tenancy in Crawley, whether you are in accommodation or threatened with homelessness. Fire safety All properties should have fire alarms fitted and serviced regularly. All rights reserved. If you are in any doubt at all you should phone Basildon Council on 01268 533333 to confirm that the caller is who they say they are. Even if no appliances are connected or the only appliances belong to you, we need to check the pipework. Official Facebook page for Crawley Borough Council. Hotjar sets this cookie to detect the first pageview session of a user. Have you made a complaint about any of the following types of damage to your council or housing association and they werent fixed? These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc. This cookie is used to store the language preferences of a user to serve up content in that stored language the next time user visit the website. This means that if we were to represent you in a claim against your landlord and did not win, you would not be required to pay us anything at all for our fees.
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