service cloud specialist superbadge challenge 2

This superbadge in specific helps building reusable granular components. Hi Baby, On Challenge 2 - was i wrong to create a new picklist field and call it "Case Stages" and drop it on the Case Information Page Name? We can thus say that UI and UX design covers a vast area, exceeding the simple wireframes. I tried to rebuild the report in another playgorund but this error occurs agin: We can't find the result 'Sort: Descending' in Grouping1. rebecca@capstorm.com. i m at step 4 getting below error Challenge Not yet complete here's what's wrong:We couldn't find the Advanced Cases configuration. I accidentally made it a matrix, however, no matter how many times I saved and ran it, Lightning reverted it back to my original matrix report, so I had to start afresh (deleted it, switched to Classic, emptied the Recycle Binetcurgh), I just filled my dashboard with a single chart and it seemed ok. Even though I created the Case Assignment Rules to achieve this I am getting the below error, please help !!! Hi Trailhead Baby, I'm losing my mind here. Change the labels for Standard Objects and Fields in Salesforce Go to Setup -> Customize -> Tab Names and Labels -> Rename Tabs and Labels. This is where you start building out the ability to manage support levels. In all case page layout I have enabled Knowledge Sidebar in each case page layout, Useful Information, Thank you for sharing these, its so helpful.Reusable badgesHotel Name Badges, Thanks for sharing your valuable information Salesforce CPQ TrainingSalesforce CPQ Online Training, uak bayankilis bayanosmaniye bayansiirt bayanmu bayanbartn bayansivas bayanile bayanayvalk bayansultangazi bayan, malatya bayanar bayanadana bayanedirne bayanzonguldak bayanrize bayanbalkesir bayankarabk bayankrehir bayankonak bayan. Thanks a lot because I asked SF support and got this answer which did not help me much. If you are familiar with report and dashboards, this challenge should only take 30 or so minutes to complete. I have named and renamed it (Over and over and over). I am also having exactly same issue, I logged in as Ada and can see knowledge article, but while checking the challenge it keep sayingWe can't find that Case Agents have access to Knowledge. I would also like to contribute in your knowledge by providing you wonderful information on top 10 UI/UX trends in 2022 . Sorry . Cloudy Technical Team is correct name wise for both the record type and the process. I may be overthinking this, but want to make sure they aren't twisting the terminology on us like they tend to do with Superbadges. If you want to check the support process' api name, you can extract via data loader. Trailhead Baby any idea? Hi Trailhead Baby, I am stuck in Challenge 6, keep getting error:Challenge Not yet complete here's what's wrong: We can't find the 'Send Email' macro. Coild you please help me out? The challenge says "add the option for agents to compose emails within the console while looking at a case". !I have the same error in challenge 2I am standing in this error for a long timeThe name in my Case page layout is 'Cloud Technical Team' but not runs. Hey I'm getting this errorChallenge Not yet complete here's what's wrong:We couldn't find the Advanced Cases configuration. * Able to be used on a profile level? +12,700 Points +300 points. I've been in this challenge for hours now. :) I'd reconsider that time trigger. Do share more like this. []Safari Also, my email-to-case and email on demand are checked. 1 is checked that should not be checked. Rated Accounts by State The record count for state and account rating are automatically added. When I made mistakes, I simply reverted to the last saved version. Prework and Notes. I am getting this below error. Ensure this task is automatically created when case type is electrical and reason is performance and status is working. Does anybody have a moment to help? I have tried a thousand times with all variationsand the same error keeps coming up. I resolved the issue, by deleting the Billing profile and recreating it using. Note the filter. You also get personal insight into the life of a Trailhead Baby! Any clues as to what I might be missing? Thanks for sharing your great ideas, thank you so much and keep share.Custom Name BadgesMagnetic Name badges. I really learned a lot here. We recommend using a new Developer Edition (DE) to check this challenge. I'm also having issues with challenge 2 - it seems super simple, but I've tested many times and am still getting the same error message: I am doing Service Cloud Specialistchallenge 2. Hello, Thanks for your feedback. Please reference: https://help.salesforce.com/articleView?id=activitytimeline_configure_call_task_event_tabs.htm&type=5. Something that helped was saving the report frequently. Any help would be greatly appreciated. That is why I referred to the question that was asked to you before on May 31st. Complete these modules to unlock and complete the Service Cloud Specialist Superbadge. By clicking Sign up for GitHub, you agree to our terms of service and Ensure if an agent picks up a case, but decides it's wrong for them, they can send it back by selecting 'Wrong Queue'. The sketch allowed me to organize all of the instructions into a reasonable order before I started clicking. Did you create a new console? "Please help to resolve this. Ensure you set up the routing for Basic Cases properly." Check this one out: https://help.salesforce.com/articleView?id=activitytimeline_configure_call_task_event_tabs.htm&type=5Its a page layout tweak. Skip Main Navigation. Ensure you create the 'Question Long Text Area' fieldI am getting the above error.Can you pls guide me through. Tags Chatter feed and publisher action for email is there, i just tried to add my own email and run the macro and even tho it says it is successful, I am not actually getting the email. Ensure you create the Cloudy Weather Resolution automated action. Service Cloud Specialist Superbadge Challenge 6. Are you using a Dev org or a playground generate from Trailhead? This worked for me. Hope this solves it for you too. Challenge 2, under the "Support Is a Team Sport" portion of the requirements, it talks about creating Customer Contact and Support Lead Help with Superbadge Service Cloud Specialist step 4 5- Ensuring the project runs smoothly by providing round the clock services As Salesforce continues to double down on the. Sign in It's a status. You, my amazing reader, get more than tips for a Salesforce Superbadge. Click on the category and note the "group unique name" - verify that it is Billing_Topics. privacy statement. After changing the name of the inactive user it worked for me. hey,yes it was, i figured out after you replied. Ensure you set up the routing for Advanced Cases properly. After editing the service console, you might have to edit the new profiles. What am I missing? This way, I can take a deeper look. Report Modifications: Sales Two words: Filter Logic Support If you get this errortry stacking to 100% and make sure that you have a "horizontal" style chart. Report Modifications: Sales Two words: Filter Logic Support If you get this errortry stacking to 100% and make sure that you have a "horizontal" style chart. Some changes are done at Challenge 2. Ok, wracking my brain here Getting error: We can't find a Contact Customer Case Task. Ensure the Macro sends an email to the customer. MVNO Providers3. Your message said "violation action after 10 minutes: create case" - but I'm pretty sure you meant task. I am getting mad over this error now. I enjoy playing on Trailhead, taking long walks with mommy, watching the Florida Gators with daddy, and chasing my two dogs. Originally I didn't have that checkbox checked on Email-to-Case but I have since corrected it and deleted and recreated my Routing name "Cloudy Email Routing". Telecom Billing System2. Keep up the good work. I'd do a quick google search on Salesforce Macros- It's a point and click process. Leave a comment for the Trailhead Baby! Hello Trailhead Baby! read more, Youre going to think Im totally pathetic for writing about this!!! Click the cog in the upper right hand corner. Any advice?Thanks in advance! This should be a prerequisite badge: https://trailhead.salesforce.com/content/learn/projects/set-up-case-escalation-entitlements, HI Trailhead baby,I am struck with Step 2 Error :We can't find the Case Page Layout for the Cloud Technical Team Lifecycle. I have logged in as Ada can see everything selecting an article with question and answer field but keeps providing me the error "We can't find that Case Agents have access to Knowledge. If yes, this was created in the wrong place. If you're using a new DE and seeing this error, please post to the developer forums and reference error id: BSAIHRHU. Ensure a High Priority Task is created for the case owner to contact the customer.I DO in fact have a task for this. Also, I've included Entitlements in the console. Was this badge FUN or what?! Thanks for your time! Did it help? Something is blocking the challenge checker from fully running. Add to Favorites. Did i use the wrong template? Hi Trailhead Baby, I am stuck in Challenge 6, keep getting error:Challenge Not yet complete here's what's wrong:We can't find the 'Send Email' macro. Thanks. I'm concerned to share photos because of the slight nudity, however, I can assure you that it was a glorious adventure. Could you share some details of what you have? (I am totally stuck on a CPQ superbadge right now on the last step!). I'm STILL hacking away at this error message. Process Builder sketch Last night, I drew a rough sketch of my process: Was it pretty? I have read every message I can find and have double and triple checked everything I can think of. It is hard to give many hints about this step without giving away too . Very helpful, thanks for the information! This error keeps coming upWe can't find the Entitlement Name in the System Administrator Profile. I know, we cannot disable email to case now but any suggestions or work around on how to proceed is appreciated. Please guide me on this.Thanks. Keep working, great job i believe you should like my post home care specialists. I noticed you had a third member role name "customer contact" I included that and gave read/write access and it worked. One or more profiles that you added has reached the maximum number of allowed apps.facing this issue in challenge 1 please help. I have sent screen shot of my report to rebecca@capstorm.com . When I made mistakes, I simply reverted to the last saved version. Grab a pen and paper. I can't figure out what this error means. I have the same problem, I have the same problem, could you solve it? Could you suggest how to troubleshoot it ? Ok. Let's go to the App Manager- Share exactly what the App Name and Developer Name are. I'm working on the Service Cloud super badge and the error below is driving me nuts! Please ignore my comment, I was on the wrong Trailhead Playground when checking the challenge HAHAHA. Trailhead Baby, THANK YOU SO MUCH!. Look at the page layout again- there is another item you will need to add. Enable email-to-case and Enable on-demand service should be enabled for surethe rest is just guessing. My bet is that you are overlooking one line of the instructions: "Maria has recommended that you set up an automated system that will reply to customers on all new cases generated by email" If you'd like to email a few screenshots to rebecca@capstorm.com , I am happy to take a look. Have a question about this project? Knowledge Basics for Lightning Experience. Essentially, a superbadge is a digital expression of your expertise in certain fields of Salesforce Stack Exchange. Thanks! Review the steps to ensure you configure the Case Stages for the Cloud Technical Team Lifecycle.- I used the preexisting standard field but I didn't see any missing stage values- I did NOT rename the field name (is that the problem? Go to a case- check the Status options. Thanks a lot in advance. Instead, I'll share my favorite Saturday new thing- walking to the coffee shop for a sprinkle, You're on your own to create a report and a dashboard.I am going to go take a nap. Add to Trailmix. I enjoy playing on Trailhead, taking long walks with mommy, watching the Florida Gators with daddy, and chasing my two dogs. I have created and recreated the Cloud Technical Team support process more times than I can count. Hello. "I have created 3 queues,presence configuration for Advanced and basic with correct capacity and routing configurations with priorities as advanced 1 and percentage capacity as 100 and for basic 2 and percentage capacity as 100.Still stuck with same errorCould you please help me with the issue. I am attempting Challenge 7 on the Service Cloud Specialist Superbadge. I am the Trailhead Baby! I also confirm that no additional code exists in this org. Use the search o. Hello! I've had it take up to 24 hours :(. Or "on demand email to case". I am getting an error in challangee check: Challenge Not yet complete here's what's wrong: Ensure Case Status is set directly from the Macro not through a Quick Action, Trigger, Workflow, or Process Builder. What other fields do you need to add? I am not intending to give out the answers, just a little bit of a nudge. Open Support Cases You ma, I might complain about my brother sometimesespecially how he takes up so much of mom's timebut I've decided that he really is a nifty fellow. Luckily, the macros module was very fresh in my mind. But I have successfully created this service console in my playground. (6 days ago) WebHelp with Superbadge Service Cloud Specialist step 4. Is knowledge set up correctly on the page layout? Think carefully about the language it talks about pushing cases UP and pushing cases TO. The only issue remains that the standard email quick action can be added in the page lay out for the Macro but is not visible in the console in the trailhead org. on Challenge 4 of the Service Cloud Specialist and I am going around in circles :(I have: 1: . Hotel in Taipei | Hyatt Place New Taipei City Xinzhuang. Review the steps to update the Utility Bar to include a way to automate the completion of otherwise manual tasks. I have added the macro in a new folder & given 'manage' access to the public groups created for this badge as well. Have you guessed the theme of the photos that go along with the Trailhead - Process Automation Specialist Superbadge series?They are a few of my favorite day to day processes! Glad you figured it out! Just make sure you pick the right one:https://help.salesforce.com/articleView?id=customizesupport_email.htm&type=5. Hello,I am @ step 2 keep getting error:Challenge Not yet complete here's what's wrong: We can't find the 'Team Roles Related List'. Error: "We can't find the Entitlement Name in the System Administrator Profile. These are not correct check the challenge instructions, If you are still stuck .read about Onmi Channel. 43 are for Admins. I got the same error and for me changing the Record type to "Cloud Technical Team Lifecycle" instead of "Cloud Technical Team" fixed this error message! I have the Enable Email-to-Case and Enable On-Demand Service checkboxes checked, and tested the whole system and am able to create a case via an email. I enabled knowledge, and as system admin, i checked and verified I have all needed permissions. If you did them recently, try not to leave it too long to attempt this superbadge. Thanks for the quick reply : still struggling :-( I actually enabled ALL checkboxes in Email-to-Case Settings, but still not working. (Which, as a reminder, was renamed to be the "Cloudy Support Service Console"), This afternoon, I added a genius wig in an attempt to look a little older and more experienced. I have checked all of these things and my challenge still gives me the 'We can't find Entitlements on the Case Lightning Page. Also, to be honest, I dont think I am understanding the relationship between the 'Service Channel' and well anything else. I can only click on the Email tab. But not sure what is causing the macro to not find the email template. Ensure the Customer Contact can be tracked on Cases.Current SetupAssignment: Checking for below:1 (Case: Status EQUALS New) AND (Case: Priority EQUALS High) Assign toAdvanced Case Organizer2( Case: Priority EQUAL SLow) AND (Case: Status EQUALS New) Assign toBasic Case OrganizerPre-Defined Teams named "Cloudy Support Team"Case Team Roles 1: "Customer Case team" Access "read" ONLYCase Team Roles 2: "Support Lead Role" Access "read/write", My assignment is a tiny bit different (Equals High or "Not equal to High")Role names are also different- definitely schematics, but "Customer Contact" and "Support Lead", Thank you for sharing the information here. I had figured that out in order to build the macro. Back to the superbadge. Thanks for getting back to me. Hi!Here's the error I'm getting:We couldn't find the Advanced Cases configuration. Due to the fact that we created custom page layout, I totally forgot to add the 'Entitlement Name' and give it access to the required profiles. Or rename a standard one? The next requirement is to enable a specific feature that enables the pushing of cases to a user based on availability. I have the Milestones field in the page layout too. on 6th challenge. I'll take a look as soon as Trailhead is back up! I set up the Advanced Cases and Basic Cases Routing Configurations for Omni Channel, and gave advanced cases a routing priority of 1 and the basic cases a priorty of 2. however it seems that whatever is the second priority the challenge cant find. Iqra Technology is an IT Solutions and Services Company more information visit to our web site iqratechnology salesforce microsoft-dynamics, I have read your blog. i could pass the challenge, so great to have some experts available like you! Hi Trailhead Baby, I am stuck in Challenge 6, keep getting error:Challenge Not yet complete here's what's wrong: We can't find an automated action in the Cloudy Weather template. Review the steps to ensure you configure the Case Stages for the Cloud Technical Team Lifecycle. E.g. I've no clue what more I need to do to complete this challenge. Hello Trailhead Baby,Getting Below Error Message on Step 4Challenge Not yet complete here's what's wrong:We couldn't find the Advanced Cases configuration. I earned the badge ;), I am getting Error "Challenge Not yet complete here's what's wrong:We can't find a format of 'Vertical Bar Stacked' chart. {!Case.OwnerFirstName}, Ursa Major Solar. Part of doing the Service Cloud Specialist superbadge is trying new things, so I am putting up picture of new things that I've tried recently. I am not sure what I'm doing wrong? Ensure Agents have access to Knowledge when viewing a Case. Checkboxes: Missing 3 that should be checked. Yes - You will need to use the preexisting standard field, then add the stage values that are necessary in addition to the standard. Tnx, hmmmm What you have sounds correct. No. Service Cloud Specialist Superbadge - 4,5,6,7. *must be completed in lightning experience*1. Sounds like an easy oops! I am going bananas here. I'm not sure I would have figured that out if I didn't stumble across this forum. Its much informative and really i got some valid information.Lapel BadgesInternal Signs, Hi I am stucking step 2, I can't find these options in case layout NewInvestigating CauseInvestigating SolutionResolving with CustomerEscalatedClosed. It is now working. Note the filter. Before you begin the challenges, please review Service Cloud Specialist: Trailhead Challenge Help. When you start a create a new report, simply click to start with a clean screen. sportsbet korsan taksi hacklink sportsbet vbet taksi hacklink vbet mrbahis, Book your first outdoor furniture in UK, Visit: rattan garden furniture, slot sitelerikralbet betpark tipobet mobil deme bahisbetmatik kibris bahis siteleri poker siteleri bonus veren siteler4GT, This afternoon, I added a genius wig in an attempt to look a little older and more experienced. It seems that some of the 'Send Emails from Cases' settings have been adjusted (the two 'ID Threading' related checkboxes are no longer available in Email-to-Case Setup). "Challenge Not yet complete here's what's wrong:Ensure you set up Email Routing to work without having to install the Email-to-Case agent behind a network firewall. Ensure you create the 'Question Long Text Area' fieldI am getting the above error.Can you pls guide me through. We can't find a field called 'Question Long Text Area'. not sure how to troubleshoot this tho..@_@, hmmm! Turns out that i put the incorrect work capacity for Basic Cases so it wasnt finding it. read more, Learn Salesforce with Gemma Homework and Recordings, Introduction: Learn Salesforce from Scratch Totally Free, Tips for Passing the Lightning Experience Reports & Dashboards Specialist Superbadge, How Chris and I used Salesforce to help with mental health, functional people looking to brush up on their Service Cloud skills, developers who would like to know more about how Salesforce can be used in the front end, Anyone studying for their Service Cloud consultant certification, Think back to the pre-requisite badges theres something you have to enable before allowing emails to be sent from a Case. Making dinner for Mom! Dont forget to add the decline reason to the configuration, Adding statuses to Profiles is key for ensuring this all works and can be tested, Your queues need to be linked to your routing configurations respectively. here is the complete guide for designers that will increase your knowledge. I tried 10 different possibilities. You may want to jot down notes as you read the requirements. Ensure there is a tab on the service app to see support level assignments overall.I have done litteraly everyhing but nothing seems to work, I'm now 12 hours in, just with this third step. Nice and informative blog! Thanks, Michal. But I didn't complete it. I made two dollars today! No. You have to make the article "Linking SP-100 to SP-200" visible to everyone. Hi Trailhead baby master =)I'm stuck for couple of hours with this step 2 error:"Challenge Not yet complete here's what's wrong: We can't find the 'Cloud Technical Team Support Process'. (Hint- search in setup for "support process". Review the steps to ensure you configure the Case Stages for the Cloud Technical Team Lifecycle.". A mistake I have made many times as well! That proved to be incorrect. took me 2 hours to undersand that, and without your comment I could have been there forever!! I keep getting this message on step 3:Challenge Not yet complete here's what's wrong:We can't find the Entitlements Tab on the Console. Processes. Clone the Case Layout page layout youll need the Feed View for it later, Dont be tempted to get rid of any existing Case Status values. . ), I renamed my support process from "Cloud Technical Team" to "Cloudy Technical Team". Stuck on Superbadge Apex Specialist Step 1? Sometimes it seems that the most frustrating problems have the simplest solutions. Executive Report Tips: SolarBot Loyalty Revenue This report is tricky, but I don't want to give away the solution! May 20, 2021; kate taylor jersey channel islands; someone accused me of scratching their car; Intel System Validation Engineer Interview Questions, Section 215 Madison Square Garden, Fedex Routes For Sale Pa, Newport Victoria Crime, Michigan Court Ori Numbers, Biology: The Dynamics Of Life Pdf, Even though I renamed it back to what I had before, my error message has stepped back a level to read "We can't find the 'Cloud Technical Team Support Process'. Hi,Oh I got it! "Not able to figure out what is wrong here. @adityavarma chekuri try to name the support process only "Cloud Technical Team". Ensure Agents have access to Knowledge when viewing a Case". 3. . I thought that the issue was missing "Milestones" :), Support Lifecycle Can you guide me how to do Service cloud Challenge 3. I'm chasing my own tail. Based on our research, it appears the low power produced is related to the cloudy weather in your area recently. This article will help you to work through the Lightning Experience Reports and Dashboards superbadge. A few things to check:1) On the custom app - Object added?2) Case page layout (don't forget that you've created a custom one) - What fields have you added?3) On the record page - added the component to "count down" until the next item due? Goodness! Has any code been used with your org? Thanks for your Reply but I passed through that step But now I am getting error in Step 7 while validatingChallenge Not yet complete here's what's wrong:There was an unexpected error while verifying this challenge. With companies focusing on delivering the best customer experience, constant efforts are made to improve the User Interface (UI) and User Experience (UX) design of the website or solution. This is so annoying. Case( Cloud Technical Team) Layout, I'd bet your guess about the incorrect name is correct- { Cloud Technical Team Page } is what I would try without the "{"'s.