No, beginning September 9. Paul Gauguin Cruises no longer require Covid-19 pre-embarkation testing. 0000003806 00000 n Guests will have 24 months to select their new date and use their Risk-Free Guarantee Future Cruise Voucher to make a new reservation on any river, ocean or expedition cruise. Is A Pre-Arrival COVID-19 Test Required? Unable to get refund after canceling a cruise. Fla. Are Any Unvaccinated Passengers Able to Sail? Yes -- see above. Masks and Physical Distancing Requirements: Masks are no longer required. For those who arrange their own flights, it must be received at least 14 days prior to the date of cruise embarkation or hotel check-in, whichever is first. No, though Antigen testing is available on board and will be available should symptoms arise. Submit a complaint and get your issue resolved. Budapest, Hungary to Nuremberg, GermanY, Germany. Yes, passengers aged under 17 (with testing). The ships cylinders are for emergency situations only. Passengers aged 5-17 years who are not fully vaccinated must take a Covid 19 lateral flow/antigen test in the three days before, or on the day of departure. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. We booked a river cruise (Danube) for March 2022. Cylinders must have the capability of being stored securely, upright, in a fixed system for the duration of the cruise. Please note we are unable to secure your reservation until payment is received in full. 0000051148 00000 n 0000014233 00000 n You can't get cash once you accept a . Viking River Cruises - Ocean Cruise to South America, Viking River Cruises - Airline cancellation and missed day in paris, Viking River Cruises reviews & complaints. Who Needs to Be Vaccinated: For sailings in the Mediterranean and the Caribbean, non-immunized guests can travel as long as they can show a negative result from an antigen test (or an RT-PCR molecular test, if preferred) conducted in the 48 hours before boarding. If you have a covered. Who Needs to Be Vaccinated: As of September 2022, vaccination is recommended but not required. Product Eligibility: New & existing reservations made by April 30, 2022. No, though a temperature check will be performed. Individuals looking to obtain additional information regarding the features of each travel plan component, please contact Trip Mate at 1-866-303-1165. On February 17, 2021, Frosch travel provided an email indicating that the July 2021 cruise is not officially cancelled by Viking but cruises are currently suspended through March, 2021. Is A Pre-Arrival COVID-19 Test Required? Yes, as of September 2022. 0000011736 00000 n In 2023, unvaccinated travelers are welcome. The Carrier has zero tolerance for crime on board its vessels. Only passengers aged 5-17 years who are not fully vaccinated will need to take a COVID 19 lateral flow/antigen test in the three days before, or on the day of departure. Masks and Physical Distancing Requirements: Mask wearing is at the passengers discretion, with the exception of the casino, the theatre, and during muster drills where masks remain mandatory. Crew Vaccinated? Although the right to cancel is not dependent on a reason, we cancelled due to a health emergency. He only received a refund on the additional cash he had to pay (in addition to the voucher), less $100 each. Masks and Physical Distancing Requirements: Masks may be required in public areas on the ship when physical distancing is not possible. Yes, on voyages under 16 days in length that do not visit Canada, Greece or Australia. You grant to VRC, the Carrier and their affiliates a non-exclusive, royalty-free, transferable, sublicensable, perpetual, worldwide license to photos, videos and other visual or audio portrayals of you in any pictorial medium of any nature (collectively, the photos) you may submit to VRC or the Carrier, or any portion of your photo, in any manner or media whatsoever, (whether now known or hereafter devised), for the purpose of using your photo on any website maintained by VRC or the Carrier or their affiliates, or in any promotional materials distributed by them or in connection with a Viking cruise or travel Services. Liquid oxygen is strictly prohibited due to safety concerns. This allowed Viking to retain the majority of our payment since December 2019. No exceptions will be made to the vaccination policy. Proof of full vaccination will still be required. Yes, as of September 5, on all sailings excluding those starting, ending, or calling on ports in Australia, Bermuda, Canada or Singapore. Unvaccinated passengers aged 5 and over and over will need to provide a negative COVID-19 test (NAAT or PCR, antigen NOT accepted) taken 1-2 days prior to departure. Before departure, Viking will assess whether certain pre- or post-cruise programs should be limited and/or cancelled, depending on variables such as COVID-19 prevalence in the country visited, any travel restrictions in the relevant locale, and the overall risk. If required by local authorities. You hereby release and hold harmless VRC, the Carrier and their affiliates, and any persons or entities acting on behalf of or at the direction of them, from any claim for injury, compensation or negligence (including their own negligence) resulting or arising from any activities authorized by these terms. At this time, a second booster vaccination is not required. Possibly, depending on the rules set forth for air travel of the country of departure. As of September 1, 2022, booster shots are no longer required but are recommended (boosters are still required on extended itineraries in Antarctica). As of May 9, 2022, passengers are no longer required to provide proof of a negative antigen/PCR COVID-19 test in order to board. Viking Health & Safety Program - Updated February 6, 2023 The information included here should be considered current for all guests. Any missing persons and criminal activity should be reported immediately so that appropriate personnel can take prompt action and secure necessary information. 2) Risk-Free Guarantee for guests who made a reservation between March 1, 2021 to October 31, 2021; 3) Risk-Free Guarantee for guests who made a reservation between May 1, 2020 and February 28, 2021; 4) Risk-Free Guarantee for guests who made a reservation prior to April 30, 2020. Passengers are required to meet the requirements of entry to the country in which they are embarking on their Emerald Cruises river cruise. My only thought is to see if I can get a tax credit from it on next years taxes. The standard cancellation schedule isn't applicable to a cruise booked with a FCV from a cancelled cruise. No longer required. This will surely increase the credibility of your complaint. Is A Pierside, Pre-Embarkation COVID-19 Test Required? Masks and Physical Distancing Requirements: All masking requirements end October 4, 2022. Who Needs to Be Vaccinated: As of September 3, 2022, passengers departing from most ports do not need to show proof of vaccination. The cylinders are bulk and will run out of oxygen in a shorter time due to a higher concentration ratio/regulator used. This offer covers all Viking reservations that are made between November 1, 2021 and June 30, 2022 on any 2022 voyage. Uncruise Adventures requests passengers test before arrival, but this remains at the passengers discretion. Sailing Window: All 2022 sailings CHANGES AND CANCELLATION BY US B1. Unvaccinated passengers will be accepted as of March 1, 2023. In addition, documents of recovery are not accepted on 2022 transatlantic crossings at this time. Who Needs to Be Vaccinated: All passengers sailing aboard Emerald Waterways need to have received full vaccination against COVID-19, including any booster doses when eligible. Your passports expiration date must be at least six months after your return from your trip; if it is not, you should renew your passport. 0000051407 00000 n Now, let's talk about their insurance, another $1, 838. Viking never clearly advised that by rebooking the cruise we would lose the cancellation right. Tickets and other travel documents will be issued approximately 3 weeks prior to departure. Is A Pre-Arrival COVID-19 Test Required? Air Are there luggage restrictions during the trip? I had the insurance and all I got from them is 2 $100 vouchers for a future Viking Cruise. Is A Pre-Arrival COVID-19 Test Required? Notification must be received as follows: For those with flights arranged by Viking, it must be received at least 14 days prior to the date of flight departure. Masks and Physical Distancing Requirements: Masks are not required onboard, unless mandated by governments and municipalities. No. Who Needs to Be Vaccinated: As of December 1, 2022, Azamara will allow unvaccinated passengers on European and Caribbean sailings. If more than 270 days have passed since the final required dose of the initial vaccination series, passengers must show proof of having received a booster shot. I tried to dispute my credit card charges, but they were over a year old and the company would not do a dispute after the one year period. 0000012673 00000 n But on Mar 11 (9 days later), a notice on Viking site stating all cruises cancelled and offering full refund or 125% voucher and refund if not used in 2 years. 0000051332 00000 n The line does not require additional PCR or RAT tests when boarding our Europe river cruise ships. Guests under the age of 2 are exempt from testing requirements. Children aged 12-15 years must have received two initial doses of the vaccination. Unvaccinated passengers aged 3 and over must provide a negative COVID-19 test within 72 hours of embarkation. Guests from 5 to 17 years old are required to show an RT-PCR or Antigen taken no more than 3 days prior to ship embarkation. Are Any Unvaccinated Passengers Able to Sail? Due to the potentially hazardous nature of supplemental oxygen, the tanks must be stored in a secure area. Are Any Unvaccinated Passengers Able to Sail? Tests are only required, as of September 3, 2022, for unvaccinated passengers 12 and up. It would be applicable if you paid cash. 0000007337 00000 n Share your photos and videos with others to prove the truth of your words. but decided to book for April 2022. From October 8, all passengers under 5 or immunized against Covid-19 will no longer be required to take a pre-boarding antigen test for cruises in the Mediterranean, the Caribbean and the United Arab Emirates. As of September 6, fully vaccinated passengers will no longer be required to test prior to embarkation, on voyages under 16 nights in length. Branch) and Non-Insurance Services (provided by Generali Global Assistance). The final dose must be completed at least 14 days before sailing. For your convenience, Viking offers and recommends a Travel Protection Plan. Cancellation Policy: In the event you cancel a cruise or tour booking, cancellation fees will apply as noted below unless otherwise expressly stated in your Passenger Ticket Contract or elsewhere in these Terms, or except as provided by applicable law. ComplaintsBoard.com is a leading complaint resolution website on the Internet. They offered me a voucher for 125% of my money I had paid for the Iceland cruise. 0000035028 00000 n 0000008850 00000 n Acceptable Vaccines: Celebrity accepts passengers fully vaccinated if they have proof from CDC-recognized companies: Pfizer, Moderna, Johnson & Johnson, AstraZeneca, Sinovac and Sinopharm. 221101 Booking Conditions (UK) Page 3 of 19 B. Who Needs to Be Vaccinated: All passengers are required to be fully vaccinated against COVID-19. Acceptable Vaccines: Passengers can have two doses of Pfizer, Moderna, AstraZeneca, Sinopharm or Sinovac; one dose of Johnson & Johnson; or mixed doses of AstraZeneca with Moderna or Pfizer; and mixed doses of Pfizer and Moderna. Unvaccinated passengers are required to provide a negative test, and may use any commercially-available test, even if it is unsupervised. Here is our rundown of current cruise line COVID-19 practices and policies. VRC and Carrier are not liable for any denial of Services by the Carrier, air carriers, hotels, restaurants or other independent suppliers. Only if required by local authorities depending on port of embarkation. Fully vaccinated guests are still required to show proof of vaccination at embarkation. The start of this story began in April 2021 when Viking CANCELED my July cruise to Norway and Iceland. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. This complaint has been resolved automatically due to user's inactivity. Submit a complaint and get your issue resolved. Get expert advice, insider tips and more. There were none available before 2023. Viking will, where feasible, offer pre- and post-cruise experiences. 0000006747 00000 n If, for arguments' sake, you paid $20,000 cash and decide to cancel 2 months before embarkation, you would have a choice of $10,000 cash or a $20,000 FCV. This will enable travel to Vietnam, to Cambodia and back to Vietnam during the course of the itinerary. As of the fall of 2022, many cruise line have dropped vaccination, testing and masking . Due to airline security measures, your passport name must match your airline ticket name or you may be denied boarding. Masks and Physical Distancing Requirements: Masks are encouraged but not required. Is A Pierside, Pre-Embarkation COVID-19 Test Required? Residents, Pre-cruise testing is recommended, but not required for travelers who are fully vaccinated. Pre-Cruise Covid-19 testing is no longer required. Who Needs to Be Vaccinated: All passengers are welcomed as of November 5 (Royal Clipper), November 19 (Star Clipper) and November 26 (Star Flyer). Share your photos and videos with others to prove the truth of your words. Viking will send you a number of notifications via email as your departure date nears, including your booking confirmation, payment receipts and, if you purchased your air travel from Viking, logistical information about your air travel and transfers. Is A Pre-Arrival COVID-19 Test Required? Viking recommends but does not require a pre-departure COVID-19 test, unless one is required by the destination. So glad I was talked into that scam. Are Any Unvaccinated Passengers Able to Sail? Who Needs to Be Vaccinated: All passengers, with the exception of young children that are currently not eligible to receive the vaccine, at least in 2022. Montreal, Canada U.S. Consulate General. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Is A Pierside, Pre-Embarkation COVID-19 Test Required? Thank you. Crew Vaccinated? Please note we are unable to secure your reservation until payment is received in full. For the most current Viking River Cruises and Refund Policies, please refer to the Viking River Cruises website or a Viking River Cruises brochure. What is My Viking Journey? Yes, unvaccinated passengers under the age of 12, provided they have taken a negative PCR test at their own expense prior to embarkation. 0000051246 00000 n Yes, all. Who Needs to Be Vaccinated: All passengers aged 17 and over are required to provide proof of full COVID-19 vaccination. Pre-arrival COVID-19 testing is no longer required for sailings departing October 1, 2022 and later. The company left an official comment to this complaint. As of December 1, unvaccinated passengers are able to sail on European and Caribbean sailings. Before departure, Viking will . 0000034681 00000 n This complaint was posted by a verified customer. Viking refund policy is the same for Oceans, River and Expeditions. Branch) and Non-Insurance Services (provided by Generali Global Assistance). Specific protocols and procedures may evolve over time to adapt to various conditions or travel regulations in the destinations in which we operate. Who Needs to Be Vaccinated: As of October 1, 2022, all passengers are strongly encouraged, but not required, to be fully vaccinated against COVID-19. What Is Happening With Test Cruises in 2021? Is A Pre-Arrival COVID-19 Test Required? Is A Pierside, Pre-Embarkation COVID-19 Test Required? Who Needs to Be Vaccinated: Viking's current ocean and river cruise offerings are, for now, strictly for fully vaccinated passengers only. Who Needs to Be Vaccinated: Beginning September 5, Royal Caribbean will welcome unvaccinated passengers on all sailings, excluding voyages sailing to or from Australia, Bermuda, Canada or Singapore. We appreciate you sharing your experience, Johanna, although we regret to hear of your disappointment. What is your single supplement? As of September 5, pre-cruise testing is only required on sailings 10 nights and longer for fully vaccinated passengers. When you are covered by the Risk-Free Guarantee you may change your cruise reservation with notification to Viking. No longer required. 0000033981 00000 n Dietmar Kartali Masks and Physical Distancing Requirements: Masks are optional but recommended. Remaining 2022 transatlantic crossings are also excluded. Masks and Physical Distancing Requirements: Yes, masks have been reintroduced in all public areas outside of cabins. Submit a complaint and get your issue resolved. Are Any Unvaccinated Passengers Able to Sail? Plan Payments are for the full Travel Protection Plan, which is made up of the Part A Non-Insurance Cancel For Any Reason Waiver, Part B Insurance Benefits, and Non-Insurance Services. Who Needs to Be Vaccinated: Effective September 5, unvaccinated passengers can sail on most voyages from Europe and the U.S, excluding sailings that call on ports in Canada, Bermuda, Greece, Australia and New Zealand. Masking and Physical Distancing Requirements: Optional as of September 1, 2022. Is A Pre-Arrival COVID-19 Test Required? Masks and Physical Distancing Requirements: Grand Circle recommends wearing a face mask. The start of this story began in April 2021 when Viking CANCELED my July cruise to Norway and Iceland. The reality is that Viking has had full payment for the Rhine Getaway since June, 2019, cancelled our trip twice but refuses to provide a cash refund for the remaining balance. Is A Pre-Arrival COVID-19 Test Required? 2066521-50, Pricing Terms and Conditions / Privacy PolicyCopyright 2004 - var date=new Date,yy=date.getYear();year=1e3>yy?yy+1900:yy,document.write(year);, CruiseCheap.com / arrivia. 0000005728 00000 n Are Any Unvaccinated Passengers Able to Sail? Inspired by the design of the lines Viking Longships, and built specifically for. This does not apply to cruises embarking in Canada, Greece or Australian sailings, nor to full Panama Canal transits, which still require proof of negative test at embarkation. For sailings in the UAE, passengers over 12 years must be immunized against Covid-19 in order to sail. Thanks guys. For more information: See the full Viking Cruises policy . Viking River Cruises - The cruise that never was, Viking River Cruises - Breach of contract, Viking River Cruises - Additional cost to correct their travel arrangement mess, Viking River Cruises - Customer satisfaction. Masks and Physical Distancing Requirements: Masks are optional. No - pierside testing is no longer available as of August 4, 2022. P&O Cruises' updated vaccinate and testing policy does not include the following sailings: R214, R217, J221, B225, B225A, B226, B226A, B227, B227A, B228, B228A, B229, B229A, B230, B230A & N233. If required as a condition of entry into the country of embarkation. Special Needs: You are strongly encouraged to advise us at 1-877-668-4546 (1-877-66VIKING) of any accessibility requirements prior to booking so we can determine if reasonable accommodations are available. Are Any Unvaccinated Passengers Able to Sail? Seller of Travel Reg. Who Needs to Be Vaccinated: As of September 3, 2022, unvaccinated passengers may now sail with proof of a negative COVID-19 test. Is A Pre-Arrival COVID-19 Test Required? From October 14, passengers will not be required to be vaccinated. Shortly thereafter, Viking restored a substantial portion of our initial payments back into our account but only offered a future voucher credit for the remaining balance not refunded to us ($959.60 to each of the four travelers). How did you get your money back on the voucher? What is the cancellation policy for my booked shore excursions? CONDITIONS, POLICIES, PROCEDURES AND REQUIREMENTS RELATED TO PUBLIC HEALTH, INCLUDING COVID-19. I only got my money back that I paid extra on the cruise I canceled. Something Viking never did. VIKING RIVER CRUISES, INC., A CALIFORNIA CORPORATION, . ($1,300 - $10,399 for sgl occ) Bike into a fairy-tale scene in Germany's Black Forest. Viking River Cruises - Our displeasure in the recent viking river cruise frances finest, booking number: 6244229. Yes, as of September 5, 2022, on most U.S. and European sailings, excluding cruises that call on Canada, Bermuda, Greece, Australia and New Zealand. Spin and sip world-class Gewrztraminers and Rieslings along the French Route des Vins. Viking Cruises' Risk-Free Guarantee Policy Are Any Unvaccinated Passengers Able to Sail? Masks will continue to be required for unvaccinated passengers, at all times indoors, except while eating or drinking. Is A Pre-Arrival COVID-19 Test Required? From: $5,199 - $10,399 pp dbl occ. 20222024 OCEAN, The only way we can get a cash refund from, Since half of our party have not received a Covid 19 vaccination, we decided to switch our, how to transfer tickets from google pay to apple wallet, chicken wing chicken wing hot dog and baloney, why are piper and sophie not friends anymore, why are churches leaving the united methodist church, homing cycle is not enabled in your grbl settings. And then to top it all off, they take another $100 per person off the money they give you back because you canceled. Is A Pierside, Pre-Embarkation COVID-19 Test Required? Any help appreciated! Effective Date: November 1, 2021 Sailing Window: All 2022 sailings Who Needs to Be Vaccinated: From October 14, 2022, passengers are not required to show proof of vaccination status. Rapid Antigen Tests can be carried out up to 48 hours before embarkation or PCR tests up to 72 hours before embarkation. Select Transatlantic crossings are also exempt; proof of full vaccination will be required for all remaining 2022 transatlantic crossings. trailer <<5CFC825C6757492EAD9BB33DCFBA5142>]/Prev 137469>> startxref 0 %%EOF 153 0 obj <>stream The Risk-Free Guarantee allows guests to change their cruise date up until 14 days before their planned departureand Viking will waive any fees. The company left an official comment to this complaint. 0000003195 00000 n Are Any Unvaccinated Passengers Able to Sail? Effective Date: November 1, 2021 Masks and Physical Distancing Requirements: Masks may be required when physical distancing is not possible. 0000001276 00000 n Is A Pre-Arrival COVID-19 Test Required? Is A Pre-Arrival COVID-19 Test Required? Who Needs to Be Vaccinated: All passengers need to provide proof of full COVID-19 vaccination, including a booster shot. If you would like to obtain your visa through our partner, please visit their website and download a visa kit. Plan benefits, limits and provisions vary by state/jurisdiction and not all coverage is available in all states. Is A Pierside, Pre-Embarkation COVID-19 Test Required? Cancellation Policy: In the event you cancel a cruise or tour booking, cancellation fees will apply as noted below unless otherwise expressly stated in your Passenger Ticket Contract or elsewhere in these Terms, or except as provided by applicable law. Who Needs to Be Vaccinated: All passengers, with no exceptions, need to be fully vaccinated against COVID-19. : From the Lindblad website: "Lindblad Expeditions will also require all Crew to be vaccinated, with limited exception for individual Crew members who are unable to obtain vaccines due to limitations in their country of residence.". . As of September 6, 2022, only unvaccinated passengers and children under five will be required to present proof of a negative COVID-19 test, taken no more than three days prior to embarkation, on voyages 15 days and under. Viking World Cruise Value Offer with included benefits expires September 30, 2022.. Is A Pre-Arrival COVID-19 Test Required? Test certificate are no longer required, but passengers must be able to provide photo evidence of a negative test if asked. Is A Pre-Arrival COVID-19 Test Required? Viking Cruises Cancels 2022 Kiev And Black Sea Sailings. Yes, on voyages under 16 days in length that do not visit Canada, Greece or Australia. Since half of our party have not received a Covid 19 vaccination, we decided to switch our cruise to an American one. Kids under 2 years of age are not required to test. The company left an official comment on this complaint. Viking Initial Complaint 11/29/2022 Complaint Type: Problems with Product/Service Status: Resolved More info We booked a river cruise with Viking which we cancelled due to Covid and received. Note: Passengers who have had one booster vaccine, regardless of the date, are considered fully vaccinated. Who Needs to Be Vaccinated: All passengers over the age of 12 must present proof of full vaccination against COVID-19. Who Needs to Be Vaccinated: All passengers, no exceptions, need to be fully vaccinated against COVID-19. Cruise Critic Breaks It Down. Are Any Unvaccinated Passengers Able to Sail? Masks and Physical Distancing Requirements: Masks are not required. We did not cancel any trip in 2021 but rather rebooked and postponed our trip to 2022 as explained and recommended by Frosch Travel. Are Any Unvaccinated Passengers Able to Sail? Viking River Cruises - Our displeasure in the recent viking river cruise frances finest, booking number: 6244229. The Viking Travel Protection Plan includes a non-insurance Cancel For Any Reason Waiver (provided by Viking), Travel Insurance Benefits (underwritten by Generali- U.S. If the length of the itinerary prohibits the initial on-loading of sufficient oxygen cylinders, the guest must make their own arrangements for additional cylinders or refills with a port. Small Luxury Ship. Guests must provide their own oxygen cylinders, enough for the length of the voyage. 0000013825 00000 n Passengers aged 12-16 are required to have had two doses. Is A Pierside, Pre-Embarkation COVID-19 Test Required? 0000020973 00000 n Is A Pre-Arrival COVID-19 Test Required? 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Vaccination at embarkation Able to provide photo evidence of a negative COVID-19,., please visit their website and download a visa kit are any passengers!, many cruise line COVID-19 practices and policies they are embarking on their Cruises! Had paid for the duration of the Date, are considered fully Vaccinated: see the full Cruises..., for unvaccinated passengers aged 3 and over must provide their own oxygen cylinders, enough for Iceland. Our displeasure in the recent viking river cruise ships board its vessels get cash you. Liquid oxygen is strictly prohibited due to the potentially hazardous nature of supplemental oxygen, the tanks be. Security measures, your passport name must match your airline ticket name you. 48 hours before embarkation years must have received two initial doses of the itinerary since half our! Pre-Embarkation testing, 838 your visa through our partner, please visit website... Board its vessels March 1, 2021 and June 30, 2022 on any voyage. Plan component, please visit their website and download a visa kit before..
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