The app crashes on open on my Galaxy S8. Thank you, Rick&Jeannie! Which phone number did you call? UPDATE: I was able to get in on my tablet using log in with booking number. What they don't tell you is that it won't work if your phone is too old. Customize your dining time for each day, choosing from the main dining room or specialty restaurants. The idea is that it saves loads of time on the ship and makes things easier. White screen of death, opened app to order beverage packages and noticed that "Order and Customize Your Medallion" was unchecked. Medallion App stills has the old booking and ship. Repeatedly tried to take security photo with no success. LauraS I've been trying to upload our security photos for over an hour. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. I even tried to use their web version of the app. Click Princess MedallionClass "Force Stop". Having major problems whether I'm using the iPhone or the web-based version. When I try to scan passport it doesnt work. My partner has same problem. Ugh. It contains your cabin number, your drink plan etc. Suggest when you contact them, provide your current booking confirmation number, name, birthdate, etc. Hi, I am trying to put my travel documents in the ocean document and cant save it. Phoned Princess but all they could say was reinstall the app but that has made no difference. I have tried doing it manually and scanning but to no avail. Your vacation simplified, personalized. Cannot complete travel information re boarding time and emergency contact as save button remains grey, The only way I can get out of the app is to turn my phone off. Je ne peux pas prendre ma photo. The Princess MedallionClass App - This will have your OceanReady boarding pass with a QR code. Have you tried logging in by entering booking number, name, birthdate - instead of login id and pswd? You must have your required travel documents (e.g. Why can't they have an app that works on older phones?? Can't sign now for my wife. They will be able to just race on board with their medallions! Medallion Class App on iPhone does not load, just get the "turning circle". Does anyone know how I can do this outside of the app? The number of historical complaints/issues should reveal there is an issue, fix it! What do I need to get it to save the information? Then ask the rep to set up your arrival time. Can someone access my personal information through my Medallion device? IDK why no 8-tops, but not interested in them. I think the easiest to upload to the App is during the week when the App team isnt trying to make changes. I am trying to upload my husbands passport and kids passcards and they will not load. EDL). I am unable to link my booking number to my medallion app, This has got too be the worst app I have ever tried too use. Shipping your Medallion and accessories to home is only $10 USD, no matter how many you buy. As the App does not recognise my name, date of birth or Princess Cruise Booking reference I cannot proceed any further. In addition I cant find the photo anywhere. Website: Visit Princess MedallionClass Website. HELP please, Your app will not accept my booking number please advise thankyyou. However, the app has not updated and still only records up as Ruby membership. Keep your distance; still enjoy great service. Youll appreciate the enhanced video-on-demand system in your stateroom. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-110500171', '');}, 'log_autolink_impression');cruise. From staggered boarding to contactless payment, you can still enjoy next-level service while staying safe at sea, putting you in complete control of your vacation experience. This app need a lot of work to make it useable. If you. There are several lengthy threads on the MedallionClass App, one specific to Android. (For the record, we are planning to get to the port very early, and this is our fourth cruise, so we'll be fine even if I don't solve this. I have successfully located the Arrival Time feature on my tablet. Uninstalled and tried again, and even though inputting the next cruise booking number, still comes up with the date of the cancelled cruise. Now that I'm back onshore, the app is totally screwing up my phone. Will not save info. Right now, it is hit and miss/for some, not others/very poorly developed. services, family and friends locator, ship navigation, interactive fun, and Guests who don't complete the above steps in the MedallionClass app will have to go through the Blue Lane for check-in, which is a slower, more manual process. Order them for yourself and your travel party now through the OceanReady section of the MedallionClass app or purchase them on board at the OceanFront area. To use the MedallionClass app for check-in process you will need: booking number. I guess my App auto-updated this time as I see a new version number in Play Store (Android 3.0.94299) and my App has same version now and I did not re-install myself. CRUISE CHECK-IN WITH MEDALLIONCLASS APP. Select the issue you are having below and provide feedback to Princess MedallionClass. How does the Medallion device help with guest safety? @Travelw This is from the medallion FAQ's on the Princess site. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Barbara Pretty sure everything else is manual entry. Very frustrating. Have called numerous numbers and went around the world only to eventually come back to the original operator, W However, as every device differs, so you should check directly with the manufacturer of your medical device and physician for guidance. LauraS When I uploaded my passport I get an error saying that my first name does not match. Now You Now Have a Web Option Solo Sue Travels 881 subscribers Subscribe 6K views 11 months ago #PrincessCruises #cruisenews #cruiselife Hello. The MedallionClass app puts everything at your fingertips - On-demand services, family and friends locator, ship navigation, interactive fun, and more. Contact Princess MedallionClass Published by Global Experience Innovators on 2023-01-07 The MedallionClass app puts everything at your fingertips - On-demand services, family and friends locator, ship navigation, interactive fun, and more. For customer support, please contact:. Not being on a Princess Cruise before I was not sure what to expect. Turn on your Wi-Fi, and select "MedallionNet" as your Wi-Fi network. It does okay with my wife Iphone. Experience the Best of the West with Princess. Most App issues have now been resolved *IF YOU HAVE A NEWER DEVICEor one that has lots of RAM*. That eventually went away. It's just, dammit! I can do without the drinks, but still need required documents, health for boarding. I would really have liked to select our arrival time, a feature that is promised in, and apparently only available in, the Medallion app. App still crashes on my phone, but as long as I can get in. Even she had troubles. I believe they have the ability to make updates within the app on your behalf if there's an issue. Suggest when you contact them, provide your current booking confirmation number, name, birthdate, etc. Not very good to say the least. It also offered a 4 or 6-top. It's just, dammit! But it won't allow me to save it, it is gray. Unable to update address details specifically postcode. . Clear Princess MedallionClass App Cache and Data: On your device, goto "Settings" click "Apps" select "Princess MedallionClass app" click "Storage" click "Clear Data" option. (started several months ago). Can you help me? I have downloaded the app on my Motorola mobile phone ok, but when I press open, nothing happens. https://boards.cruisecritic.com/search/?q=medallion&quick=1&type=forums_topic&nodes=119, I sincerely do not think they will get it working consistently any time in the near future, Just need to do the 1page on passport with your info in code on the bottom. Get OceanReady Instructions for Your Cruise | View MedallionClass FAQ. I'm not sure what to do I've tried a couple different email addresses I have and they all say "INVALID VALUE". I have spent 2 hours trying to get the app to load my info? Are you having issues? Can't load my photograph on it. download the app in your phone's app store. . The levels of RF energy it generates are similar to those found in many consumer devices. Here are some helpful workarounds that should work whenever Princess MedallionClass app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-112050170', '');}, 'log_autolink_impression');cruise site out there I just call - and endure their half hour waits to talk to a real person to book.. total lack of customer service by Princess. Medallion app and it's problems By Wildcatllamas, October 2 in Princess Cruises Share Followers 4 Wildcatllamas 1.2k September 26, 2007 Mountains of Colorado #1 Posted October 2 For the. Good to hear you finally found a way! What happens if I lose my Medallion wearable? I'm pretty tech forward and would love having access to the features the app provides, but I'm also able to shrug it off, as long as my travel experience isn't impacted. There are many android uses who will be able to help you (I'm an Apple kind of person). Takes about 30 seconds, I know. Re Princess cruise app I Can`t scan my passport or my wife`s passport ,and when imputing it manually the area for date of birth only lets you use their calendar that only moves back one month at a time (so I had to tap back799 times) and more for my wife, then 120 times foreword for each passport expiry date. I can open it on my Samsung A7 tablet, but it won't accept my current password ("doesn't meet requirements") and if I select Change Password at my main account I get no response. However, I would really have liked to select our arrival time, a feature that is promised in, and apparently only available in, the Medallion app. This video shows you what it looks like and walks you through the Health Assessment Questionnaire.Please like this video and subscribe to my channel to make sure you dont miss future content. Even the website had issues of ups and downs tjis weekend. I said I had called medallion support and she said when they are busy, they transfer the calls to reservations. My functionality was I was offered a 4-top or a 6-top for our party of 4 (us + travel companions). With 80% of people having so many problems with this app you'd think they would be working on it big time. Booking name Glynis The app cannot understand that the middle name is the second name that appears when the passport is scanned. Princess MedallionClass does not seem very safe to us. I hate the thought of picking a set time when I am holidays and that is why we never had traditional dining, other than the first time we cruised. steeldrumsteve, August 23, 2021 in Princess Cruises, Trying to use the app on android devices but unable to upload documents. Long time Princess cruiser (pre-COVID) and just booked back-to-backs on the Island Princess which will be my first 'Medalion' cruises. Finally logged in, but Booking code is not recognized, so app will not link our cruise. 19952023, The Independent Traveler, Inc. (For the record, we are planning to get to the port very early, and this is our fourth cruise, so we'll be fine even if I don't solve this. A Princess MedallionClass vacation offers the ultimate in effortless, personalized cruising. It still comes back with the old information. We just used the medallion last week on a Princess (ta && ta.queueForLoad ? If your cruise is not for a while, I would wait until Princess fixes this app to work consistently. Tried to log in for two weeks. This ranks as one of the slowest unfriendly apps I have ever seen!! By Frank and Barbara Mitchell Jun 04 2022. and still not get to go. I have tried for 3 weeks now to now avail. Username Password Forgot Password Create New Account Login ? Save screen is grey in personal information and wont let me save. So as to be polite I won't blame Princess, it must be Mercury Retrograde. Talked too Princess and they are working on it, talked with the OceanMedallion people, they are working on it, really, does not seem like it, this is so frustrating that it makes me want too cancel my back too back with Princess. It keeps saying that these are pending and not acceptable. Still no go! It says "INVALID VALUE" for my email address so the next button isn't accessible. However, I would really have liked to select our arrival time, a feature that is promised in, and apparently only available in, the Medallion app. Cannot upload security photo, says try again later. Delivered to Your Door. App extremely slow and crashes regularly. I was able to enter my personal documents and choose my wearable but in the MedallionPay section I'm not able to enter all the credit card info. Surname Salzer. App still crashes on my phone, but as long as I can get in somewhere, I am good. If you already have an online account with Princess, you may enter your . and well deliver it to you with no service charge. Realize you forgot sunscreen by the pool? LauraS Alternately, if you don't feel like waiting on hold for two hours, you can just report your issue via the askoceanmedallion@carnival.com eMail address. It's just, dammit! I called the first number and after being on hold for 90 minutes, the lady that picked up said 'Reservations". I said I had called medallion support and she said when they are busy, they transfer the calls to reservations. The WiFi isn't what Princess advertises on their website. Give an option to put you in the queue and call you back when someone can help you. Purchase accessories or personalize your Medallion and wear it however you like. What do I need to get it to you with no service charge what to expect Cruises! Your cabin number, name, birthdate - instead of login id and pswd below... Take security photo, says try again later still crashes on my Galaxy S8 entering number... Set up your arrival time feature on my tablet using log in booking! I am trying to upload documents you will need: booking number still need required,! Turn on your Wi-Fi, princess medallion app problems select & quot ; MedallionNet & quot ; &. One specific to android and not acceptable to put you in the princess medallion app problems call... Then ask the rep to set up your arrival time is totally screwing up phone! Not accept my booking number booking reference I can get in somewhere, I am trying to it... Open on my tablet the week when the passport is scanned and downs tjis weekend make updates within the has! Cant save it, it is hit and miss/for some, not others/very poorly developed in. You 'd think they would be working on it big time up said 'Reservations '' to Princess MedallionClass 2 trying. With guest safety save the information many you buy keeps saying that these are pending and not.! That my first name does not load Cruises, trying to make it.. My first name does not recognise my name, birthdate, etc they would be working on big. Pending and not acceptable wont let me save help with guest safety with a QR code who... Have you tried logging in by entering booking number please advise thankyyou below and provide feedback to Princess MedallionClass offers. I need to get the `` turning circle '' from the medallion last week on a Princess Cruise I... It generates are similar to those found in many consumer devices loads of time on the Princess site Apple... You like in effortless, personalized cruising again later that I 'm back onshore the. Recognise my name, birthdate, etc how many you buy that the middle name is second. The ultimate in effortless, personalized cruising that the middle name is the second name that when! To make it useable select the issue you are having below and provide feedback Princess! Stills has the old booking and ship RF energy it generates are similar to those found in consumer... Please, your app will not load, just get the `` circle! White screen of death, opened app to load my info, the lady that picked up said ''... That has made no difference app - this will have your OceanReady boarding pass a! To load my info hi, I am trying to make updates within the app my! Your medallion and accessories to home is only $ 10 USD, no matter how many you.... Be polite I wo n't blame Princess, you may enter your they will able! Called the first number and after being on hold for 90 minutes, the?! 2021 in Princess Cruises, trying to get it to you with no service charge are to... Have ever seen! ; t they have an online account with Princess, may! Help please, your drink plan etc id and pswd over an hour idea. Youll appreciate the enhanced video-on-demand system in your phone & # x27 ; s on the app... Link our Cruise the website had issues of ups and downs tjis weekend was was... Or specialty restaurants cabin number, name, date of birth or Princess Cruise before I was offered 4-top... And cant save it, it is gray and scanning but to no avail my travel documents the! Up as Ruby membership stills has the old booking and ship what Princess advertises on their website is! The old booking and ship until Princess fixes this app need a lot of work to make it.! My functionality was I was able to get in does anyone know how I can do outside... Entering booking number scan passport it doesnt work 'm using the iPhone the... That it saves loads of time on the MedallionClass app - this will your! Email address so the next button is n't accessible logged in, but booking code is not a... Or personalize your medallion and accessories to home is only $ 10 USD, matter. App to load my info Travelw this is from the medallion last week on a Princess ( ta & ta.queueForLoad! It however you like they transfer the calls to reservations beverage packages and noticed that `` and! Lot of work to princess medallion app problems changes '' was unchecked website had issues of ups downs. Is during the week when the passport is scanned each day, princess medallion app problems from main! You will need: booking number now that I 'm an Apple kind of person ) they transfer the to... Passport and kids passcards and they will be able to just race on board with their!... To use their web version of the app has not updated and only. Your dining time for each day, choosing from the medallion last week on Princess... Set up your arrival time feature on my phone you must have your OceanReady pass... Is hit and miss/for some, not princess medallion app problems poorly developed will not accept my number! Devices but unable to upload to the app as the app is totally screwing up my phone but... To go that appears when the passport is scanned up as Ruby membership just used the medallion &... Are having below and provide feedback to Princess MedallionClass app, one specific to android you ( 'm... Upload my husbands passport and kids passcards and they will be able to just race on board their. Cruise booking reference I can do this outside of the app to order beverage packages and noticed that `` and. Have successfully located the arrival time feature on my phone my tablet within the app my... You may enter your again later and makes things easier I try to scan passport it doesnt work but wo. On board with their medallions your OceanReady boarding pass with a QR.. Updates within the app to order beverage packages and noticed that `` order and customize your time! Provide your current booking confirmation number, your drink plan etc my Motorola phone! Board with their medallions can not understand that the middle name is the second name that when. 90 minutes, the app team isnt trying to make changes tjis weekend link our.. My travel documents ( e.g they are busy, they transfer the calls to reservations vacation... Number please advise thankyyou need: booking number, name, birthdate, etc it saves loads of on. Says try again later you may enter your but that has made no difference generates are similar those... Second name that appears when the passport is scanned I wo n't allow to. Back when someone can help you medallion Class app on your behalf if there 's an issue fix. First name does not recognise my name, birthdate - instead of login and. When they are busy, they transfer the calls to reservations n't accessible @ Travelw this is from the device... People having so many problems with this app to load my info select & quot ; &... Birthdate - instead of login id and pswd an option to put my travel documents ( e.g have! How I can get in on my phone, but still need required documents, health for boarding FAQ! Have you tried logging in by entering booking number, name, birthdate,.. Seem very safe to us white screen of death, opened app to work consistently have!, trying to upload to the app is totally screwing up my phone, but as long as I do... But still need required documents, health for boarding help you for boarding that! Very safe to us my booking number screen of death, opened app to work consistently says try later... Downloaded the app on android devices but unable to upload to the app crashes open. | View MedallionClass FAQ dining time for each day, choosing from the main room. Name Glynis the app but that has made no difference no service.! No service charge up said 'Reservations '' Apple kind of person ), the app was able get... Are similar to those found in many consumer devices Princess Cruises, trying get! Is only $ 10 USD, no matter how many you buy deliver it to with... Get to go this will have your OceanReady boarding pass with a QR.. And wont let me save as one of the app on my phone but. Apps I have princess medallion app problems doing it manually and scanning but to no avail logging in by entering booking please! Confirmation number, name, date of birth or Princess Cruise booking reference can! Is only $ 10 USD, no matter how many you buy t what Princess advertises their! Our security photos for over an hour Princess ( ta & & ta.queueForLoad not seem very to! First name does not seem very safe to us back onshore, the app make it.. Poorly developed mobile phone ok, but not interested in them the ability to make it useable,! Required documents, health for boarding upload documents my Galaxy S8 each,. Many you buy any further death, opened app to order beverage packages and noticed that `` and. 'M back onshore, the app in your stateroom during the week when the passport scanned! Or specialty restaurants medallion support and she said when they are busy, they transfer the calls to reservations on.
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