LOTS OF WALKING! SO MUCH for littles to do! We ordered the 20in pizza that was $29. High End Hotel Price Low End Motel Service, Kalahari Resorts & Conventions - Round Rock, Staybridge Suites Austin-Round Rock, an IHG Hotel, Candlewood Suites Austin-Round Rock, an IHG Hotel, Holiday Inn Express & Suites Austin - Round Rock, an IHG Hotel, Avid Hotels Austin - Round Rock South, An IHG hotel, Homewood Suites by Hilton Austin / Round Rock, TX. Needless to say, we WILL NOT be returning to this resort. Third issue, when we arrived to our room we found hair everywhere in the bathroom. I've been in the hospitality industry for over 16 years and am disappointed in the customer service of the facility more than anything- but hopefully these issues will be resolved as time goes on. WARNINH: The hotel room doors close very hard and can hurt little fingers. I think we will return again because the park is phenomenal in terms of options and attractions but for the money spent I was left dissatisfied during this visit. Wave pool is fantastic. But there is tons to do where you never have to leave if you don't want to. But for being a "family resort" Im disgusted. Absolutely disgusting! The bathrooms were also very gross by the end of the day as well. She never did anything that would need a pass. Spent hours in there. The initial start to our getaway started with a 40minute check in, not counting the additional time we waited just to talk to the front desk clerk. In all of the hotels that Ive stayed in, especially ones where weve spent the type of money we paid for this room, I have never heard of rooms not being tended to daily. The bathrooms were also very gross by the end of the day as well. It feels like its all about the bottomline. He said sure she is 9 and barely over height no problem. Clearly the guest are unloading as quickly as possible. F. R. Paver and Dr. W. M. Borcherds headed out from Upington to search the desert sands, flying over the area in reconnaissance aircraft and subsequently suggesting a number of explanations. But there is tons to do where you never have to leave if you don't want to. A half-buried ruin - a huge wreck of stones For Texas/Austin standards.take the time to run out to the local restaurants occasionally. Xian, went above and beyond to help locate it and return it to my son. What are we to do for breakfast??? It must be asked for. The rooms are fine. Harassing guest to move their cars needs to stop. Over the top amenities and decoration? Upon their arrival home, my son realized he lost/left his beloved bear at the resort. Rooms: Bare minimum- no extras (not sure if it's due to COVID or not). Thank you for taking the time to share your feedback. Italian restaurant was the best food on property, but dinner for 3 adults with 1 appetizer was $130. Zip lines, rides, rock walls, bowling, escape room, laser tag are all extra. We are so grateful they took the extra time to look for the bear. The shower doesnt get above lukewarm but thats ok because the water pressure is non existent also. Who is monitoring guest coming and going? They have a restaurant inside the water park and a bar for adults. The staff is generally clueless, unfriendly and useless. Just keep luggage in car and save the $250! My only beef is the the staff at the Waterpark would tell us different things everyday: can't do this today, needs to be this today etc. If there is not going to be any valet service, then there should be no need for employees running off guest/ traffic through there. I would like to have you continue this conversation with our Guest Services Manager. We continually strive to improve our resort, grow our team members & improve processes. They have considered all things from babies to teenagers. Kalahari Resorts and Conventions makes a big splash in Round Rock! Perfect for us. Valet parking was full which was fine I can cope with that. I can support that! Ummm no. 5. Rude sculptured blocks from the red sand project, It was so over crowded we had to wait 5min or longer just to get on the elevator. So elegant in the inside. The master was spacious and the bed was quite comfortable. Our package had a 20% off retail coupon but when we went to the shop they said it wasn't coming up on my bracelet so after a series of calls and asking my room number which at this point I hadn't been given a room number they applied the discount. Lowest Rate Guarantee. All the F&B outlets are just ehh. The spa is 4-star worthy. Water park- Overall awesome. Ice cream parlor and candy shop- $7 for 1/4lb of candy. For a kids focused space connected to the arcade, imo, thats just asinine. We began relaxing in the lazy river and after making 1 circle we were told we had to get out because apparently someone had pooped in the water!! Kids enjoyed the water park and Tom Foolery. . Wave pool is fantastic. However, there is plenty to do for all ages. On his return to Europe, he published a book detailing his experiences which included descriptions of unusual rock formations which he believed to be ruins of hitherto unknown buildings. We finally got into our room and headed to the water park after a quick change. And shapeless uncouth stones appear, We were told our rooms would be close and on the third floor. more. If everyone needs to be in a raft on the lazy river, have it stated as well. Thank you for a wonderful time and thank you for the above and beyond customer service. If youre smart, you will save your money and stay elsewhere.More. Upon their arrival home, my son realized he lost/left his beloved bear at the resort. Farini subsequently presented a paper to the Royal Geographical Society (it was read in his absence[1] ) and photographs taken on the expedition were publicly exhibited, increasing his notoriety and that of his journey. It was super crowded!! We can't thank Xian and the staff enough. One of the main reasons we picked Kalahari is they had a firework show for hotel guests. Every child under 48" must wear some sort of life jacket. The modern city has spread from the island (the le de la Cit) and far beyond both banks of the Seine. Food & Wine Festival at Kalahari Resorts & Conventions. As we take more trips, I'll update this blog post. I coped and put on a smile we were on vacation! Blackout curtains work well- which is important to me! Nope. It must be asked for. Its also blissfully quiet on our floor. We began relaxing in the lazy river and after making 1 circle we were told we had to get out because apparently someone had pooped in the water!! The property is beautiful, modern, and decked with gorgeous art and textiles. Next time I am going to look into renting a cabana. All is not urban sprawl, however: the region is also known for its natural . Ok fine. 351 reviews of Kalahari Resorts & Conventions - Round Rock "My family and I just got back from our 4 day stay at Kalahari and we can't wait to return! However, its cold, unfriendly. As in! For a kids focused space connected to the arcade, imo, thats just asinine. This is a family resort, and its a smart move that there is not too much in there that will get damaged as things do when kids are a majority of the guest roster. Arcade is very cool but the games are lacking. Upon leaving the hotel is when I discovered my account had gone negative due to the extra $300 charge, I called to confirm what happened a very helpful director of guest services Ruben Wong finally heard my complaints and offered an upgrade to a large room if I chose to return again and removed an extra fee we had to offset my overdraft charges. Try dealing with that when the kids are excited or tired.The other thing about the restaurants is to understand the hours. I understand it's time consuming placing the harness on everyone, but there should have been more hands on deck during peak times. Xian, went above and beyond to help locate it and return it to my son. Its 70* out today so idk what the truth was. She never did anything that would need a pass. Hello Ms. Williams. I am disabled so I figured I would just park in handicap. This was a huge mistake because had she just told me I could've moved funds. Nothing resolved and no One has any answers. However, you can pre-register to arrive as early as 10 AM. The service issues will eventually work themselves out. Our room is super cute, nice and clean. We couldve just said nothing at breakfast and walked out after eating. My gosh the place is so beautiful! Italian restaurant was the best food on property, but dinner for 3 adults with 1 appetizer was $130. There is no doubt that with the amount of people coming to and leaving this resort daily that there is no way rooms can be thoroughly cleaned between guests, and it shows. I want readers to understand this is a gorgeous place with gorgeous amenities and to give it a chance. Again second impression of checking in before getting past the registration desk was very off putting. I asked her how many toppings do we get with that and she said as many as we want. A relic, may be, of a glorious past, . 40 tickets to ride the roller coast, etc. Tom Foolery- Just my opinion, if everyone in the family isn't going to ride the rides, do the zip lines, or the rock climbing- you only need to purchase passes for those that will. The employees working the Porte Cochere need major improvements. It's worth it.but will be taking out a second mortgage for the next round! Hotel is clean, rooms are clean. I then asked where the firework show would be on the 4th. Upon booking, deposits, and paying in full at check-in- there is no invoicing or receipt emailed or handed to you. My family and I are currently staying at this location. The indoor water park is fun despite itself. ), the time from when we ordered until we recieved our food was 15 to 30 minutes. Kalahari Resorts & Conventions 3001 Kalahari Blvd. The quality of prizes is elevated!!! However we were sent to 3 different locations because no one who works here seems to know where anything is. We are so grateful they took the extra time to look for the bear. The room has no drying rack, no clothesline in the shower area, nowhere to place wet clothes. The spa is 4-star worthy. They even off cabanas with the personal pools!4. Nope. Georgetown and Round Rock have great local options. Same with checkout. 5. Zip lines, rides, rock walls, bowling, escape room, laser tag are all extra. Spent hours in there. And at $5 for a small bottle of oj, Im thoroughly disappointed in this over-hyped, overpriced Great Wolf Lodge on Steroids. I hope you found this information helpful in planning a trip to Kalahari. With one, two and . This as a first impression with no formal greeting was very off putting. Payments made by partners impact the order of prices displayed. I know that most resorts/hotels have higher prices but $4.50 for a bottle of water is ridiculous! I think we will return again because the park is phenomenal in terms of options and attractions but for the money spent I was left dissatisfied during this visit. On top of that my family had a wonderful time at the resort and want to go back! No one knew. Home to America's Largest Indoor Waterpark, Kalahari Resorts and Conventions, located in Round Rock, TX, offers a unique all-under-one-roof getaway with activities for families of all ages to enjoy, including a 223,000 sq. This is my line in the sand . The cafe lunch experience- 4 sandwiches and 2 sides (no drinks) was $48. I decided to take my family on a long weekend get away and thought this place would be perfect. The service issues will eventually work themselves out. Beautiful treatment rooms, talented, expert aestheticians and gracious service. Well if you need help quickly because your small child needs to use the bathroom and because of poor design the bathroom keeps constantly locking itself from the inside with the door having self closed because it is not level (no I am not kidding) dont text then call front desk. If you think you are only going to do one or two things, you just use the credits on your arcade card. Left by men to decay and rot. Outdoor pools should be heated and open. OkayLong version now: There are several kinks that need to be worked out. Fourth issue, you would think that a water park resort would have a place in the rooms for you to hang wet clothing. How many families can afford $24 a plate for dinner? Again, just not going to work out in such a Foodie location. Kalahari Resorts & Conventions - Round Rock: Be Warned - Do NOT Stay Here - See 187 traveler reviews, 276 candid photos, and great deals for Kalahari Resorts & Conventions - Round Rock at Tripadvisor. I had purchased a blue band bracelet to allow me to make purchases and placed it on a separate card. It's only been open for 3 weeks and already this many issues! Just keep luggage in car and save the $250! Places are grossly overpriced. Down side-There didn't ever seem to be enough employees working at Tom Foolery's for the complicated issues that were constantly occurring with games getting stuck and/or out of service. My favorite and my happy place in Roundrock TX! And at $5 for a small bottle of oj, Im thoroughly disappointed in this over-hyped, overpriced Great Wolf Lodge on Steroids. Tom Foolery- Just my opinion, if everyone in the family isn't going to ride the rides, do the zip lines, or the rock climbing- you only need to purchase passes for those that will. This They even have a theme park where kids can enjoy playing and have a blast with their cool rides. We dealt with it. We were able to do everything and everyone had a blast. We went to the water park and started to have fun until someone took dump in the wave pool. They have considered all things from babies to teenagers. After waiting nearly 45 mins to check in, The reception employee wasn't aware that you could check in early. I callBack I just told you we closed at 10. Click. Second issue, when checking in we were informed that our rooms would not be cleaned daily, that housekeeping might make beds and change out towels if we texted a number. The manager Kevin came to help her many times and never once acknowledged or greeted me. A city once grand and sublime, I then parked in the back 40 and my daughter and I trudged with our luggage to the front door. They are more growing pains of being a new property in very challenging times. Beds were very comfortable (soft). Be, of a glorious past, or not ) open for 3 adults with appetizer! 20In pizza that was $ 130 it 's only been open for 3 adults 1! 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