After that, I asked about which lounge I'd be allowed to visit. Dessert was served 20 minutes later. Turns out there are only 4 rows of business class on the WestJet 787-9, and you have to walk through premium economy to reach it. On this page Economy cabin Premium cabin Business cabin Special meals Commonly asked questions WestJets 787s also have Wi-Fi, with pricing based on how long you use it for, rather than data usage. WestJet is currently in the process of updating its Boeing 737 fleet with a new and improved premium cabin, which they call "Premium". One can "get US credit cards" to accelerate this process. Has nothing to do with the age of the aircraft. Check in. Hub order is Calgary > Toronto > Vancouver. I particularly liked the cute salt & pepper shaker, which looked like glaciers, and which the flight attendant encouraged me to keep. @ Richard Toscano -- It all depends where you're originating. Overnight, you want the sleep time. We had quite a long taxi, and at 7:45PM were cleared for takeoff on runway 35L. It seems Westjet should have staffed their Business cabin with at least 3 people (not only 2 for all those 16 seats); Westjet needs at least 3 people for their business cabin; I hope someone at Westjet reads your report - Good luck to Westjet and safe travels to you! They're planning on launching a custom built lounge next year though. 4hrs30 before the lights went out! [flight_stats ticket-class="first" review-stat-section="Service" tpg-rating="13" tpg-rating-max="15" live-tv="0" tailcam="0" headphones="0" comp-alcohol="0" extra-pillows="No" turndown-service="Yes" /]. Please view our advertising policy page for additional details about our partners. The lounge itself was quite small, but I enjoyed it for the most part. While many airlines use the entire space between doors one and two on the 787-9 for business class, WestJet has 16 business class seats plus 28 premium economy seats in that space. By the time my tray was cleared we had less than 4hr20min remaining to London, and were approaching Greenland the meal service took just under four hours, which is just a bit under half of the flight. Genuine puke material. Learn more. WestJet will charge $100.00 CAD / $118 USD for the third and fourth bags. The service was slow. Cabin temperatures tend to be on the warm and stuffy side and the airflow is nice. "Similarly, no trays were used, but rather everything was placed directly on your tray. We purchased the ticket with The Platinum Card from American Express, to take advantage of the card's 5x bonus category on flights purchased directly through the airline or with Amex Travel. A fine selection of Canadian and International wines, Special dietary meals are available if booked 24 hours prior to your flight, 18.5 inch touch screen monitor with interactive touchscreen controls, Access to hundreds of hours of movies and TV episodes, Active noise-cancelling headphones for use during your flight, Distinctly Canadian, uniquely WestJet service from our cabin crew members. What makes you think you are in the majority in thinking they matter? Maybe because it was new or maybe because it felt like personal service was alive again. Having enjoyed hundreds of TranAtlantic flights on AC you can almost set your watch to the service. I fly regularly YYZ-LHR and YYZ-TLV (on Air Canada) and they serve the meal much faster so that you can work, or sleep. On one carrier I worked with we presented each biz passenger with a welcome letter signed by the captain. Food service was excellent but interestingly, equally slow. I pressed the call button, and within a few moments, the FA was at my seat and I was ordering the poutine along with a Diet Coke. [flight_stats ticket-class="first" review-stat-section="Amenities and IFE" tpg-rating="12" tpg-rating-max="15" screen="18" movies="102" live-tv="No" tailcam="No" wifi="1.48" wifi-2="0.73" headphones="0" comp-alcohol="0" extra-pillows="0" turndown-service="0" /]. That bizzo seat and product looked really nice but LGW is an awful airport and takes much more hassle to get to by train You didnt order the fish! @Mark. Are Vancouver, Toronto and Montreal on the schedule? Lots of service and no real opportunity to use the seat. It wasn't until close to the descent that you went to the lavatory for the first time?? @SuperVC10 That would leave Canada with one airline. It's a very important part of the flying experience, especially with someone like me that tends to feel warm. Again I have no idea about the market positioning of this product. It was delightfully refreshing and a nice variation on the same-old-same-old vodka cranberry. Stories of 3 to 4 hour services were not uncommon on the initial flights. I was served my (excellent) meal in row 4, 45 mins after 1A got theirs. WestJet offers a variety of business class options to suit the needs of any traveler. There are hundreds of ways to make someone feel welcome without engaging in silly banter about being so thrilled to have you here, ie someone she doesnt know from Adam. Cost includes $12.95 plus applicable local sales tax. I can't wait to see this aircraft help WestJet build out its long-haul network further, and with more flights added to more destinations, I foresee this airline becoming a favorite of mine going forward. (KUL-OOL), It goes back to the training, which will have been to tell the FA's "these people have paid a lot of money to be there, don't rush them, let them enjoy the experience". Did Ben notice whether there was a "Galley Witch" (G/W) FA? In exchange for the annual fee, you'll unlock access to the Amex Membership Rewards program that let you access airline and hotel transfer partners, along with new lifestyle and travel credits. ", The slow service sounds exactly like my experience with QSuites. It will be interesting to see how the economics work out if as you say, there were very few (if any) actual business passengers. I was tired and the cabin crew was very quiet, even the way they walked. This compensation may impact how and where products appear on this site (including, for example, the order in which they appear). Even design elements like the literature holder at each seat seemingly paid homage to the carrier's Calgary headquarters with a geometric design that made me think of that area's mountainous landscape. So kudos for that, but work out the issues, please! This airline is rated amount the Top 3 low-cost carriers on Flight-Report.. This year, though, that's changed in a big way. Lanson was their champagne on offer. It's a minor detail, but as someone who moves a lot when sleeping, I was running into this issue often. I hate air nozzles. As a Canadian, I find Westjet's introduction of reverse herringbones on the 787 as a major development. There are a number of other business models which go to prove that (Luxury Hotels of the World such as 'Stanley Nairobi', the Sunday Times Wine Club - call them up if ever you are feeling down, it's like a tonic!, even Eurotunnel Customer Service team stand out). I'm based at YVR and prefer flying WS over AC domestically at least. WestJet Plus seats on the 737 This week it has been revealed that WestJet will be installing proper business class seats on some of their 737s. Another 20 minutes later at this point three hours after takeoff the appetizer was served. The seatbelt sign was turned off 10 minutes after takeoff, at which point the crew closed the curtains between cabins. You can currently buy points and miles with up to a 100% bonus but should you? I would love to try this product. Surprised the FA prefers that dump with its strike- and failure-prone transportation. The current welcome offer on this card is quite lucrative. FAs addressed me by name, turned down my bed when I was in the lavatory after the first meal, and responded quickly and happily to any request I had. WestJet absolutely made the right call with that -- I was so impressed by the way the cabin felt at once high-end but relaxed. That was my one criticism in my feedback to the carrier post-flight. In a world where flying has become a bland, grey and disengaged form of transport, where crews sit doing endless paperwork in a galley or worse, hide behind galley curtains - it makes a welcome change to have even a scripted welcome, a taste of wine before a glass is poured and my name used when addressing me. @The nice Paul - "Obviously you are paid to be there, and paid to be nice to me.". business class is a good Ive reviewed a lot of flights in my life, though I dont think Ive ever felt as conflicted about a product before as this. It was a really comfortable bed, and I fell asleep almost immediately. I had a feeling I'd be too full for dessert, and I was right. I took this opportunity to play around with the entertainment system. My hat is off to them! ECONOMY CLASS 1-4+ HOURS On Westjet flights, you will receive complimentary water, soft drinks, coffee, tea and juice, plus a sweet or savoury snack. Pauls Trip Report had the same exact issue you did and said it took 5 hours to complete the meal service on his flight. These long haul flights and routes could be to cities in Asia, Australia and Europe. Are you serious - after drinking all that you drank and eating all that food? This is especially the case since the rise of the ME-3 and how SQ's product just doesn't stand out as it once did with. But everything was just at such a slow pace. No service or not much and you can enjoy the lying down and sleeping. That was my one criticism in my feedback to the carrier post-flight. Searching on Delta for flights on WestJet's handful of Dreamliner routes will only yield results in economy, not business. (Transitioning from the B-747 to the A-330 was especially challenging for the cabin crews at my airline.). Agree that quality is above LH but I immensely dislike slow meals. WestJets 787 business class has so much potential. And since WestJet does not operate these planes from Toronto, I'll wait until they do. When I flew WS J between YYZ and YYC it took an hour and a half to serve breakfast which was on a tray. Your preoccupation with air nozzles hurts the value of your reviews. . Each seat featured a number of storage spaces -- a real strong suit of this particular seat type. Get $200 back in statement credits each year on prepaid Fine Hotels + Resorts or The Hotel Collection bookings, which requires a minimum two-night stay, through American Express Travel when you pay with your Platinum Card. Waiting at my seat upon boarding was WestJets excellent bedding, which included a plush pillow and a comfortable blanket. Though the salad felt totally unique and different for a plane, the beef dish felt more conventional. Everyone was also given a candy in the shape of a maple leaf. Additionally, as others have said, when they are there, you have a choice to use them or not. Obviously you are paid to be there, and paid to be nice to me. It may have had a flight departing to London at the gate next door just an hour ago. @John AC probably have a better lounge product in YYZ/YYC for sure. The crew on this flight was fabulously friendly. You are thinking of Air Canada. Last night I took a flight I was really excited about. Something ain't right in Denmark if you went that long without having to take a leak! Review: WestJet Calgary to London Business Class. Again, it was excellent. Meal service waaaay to long but worth the wait by the look of it. Its not. We started our taxi to the runway at 7:30PM. Cabin service started shortly after I sat down, with a flight attendant offering me one of WestJet's signature cocktails: Gold Peak slightly sweet green tea, cranberry juice, vodka and lemon. Shortly after we reached cruising altitude, flight attendants came around and took another drink order. Review: WestJet Business Class 787 Calgary To London, Review: WestJet Plus 737 Denver To Calgary, Review: Air Europa Business Class 737 London To Madrid, Review: Air Europa Business Class 787 Madrid To Miami, WestJet Expands To Asia, With Calgary To Tokyo Route, Please view our advertising policy page for additional details about our partners. A few minutes later we pushed back, at which point the safety video was screened. But as I dug into the selection, I wasn't impressed. If youre hot, remove a layer. Underneath the seat and to the left was a small exposed storage compartment. Pushing back Calgary Airport I agree with others who have taken you somewhat to task over what I think is your unfair criticism of this flight. They really tried to provide Qatar Airways levels of service in every way. It's tough to achieve. You can't get a business class seat in their new Dreamliner without paying the cash fare. 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