By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. My friend had to go and buy feed and yet we are still waiting on an order than had a $50 charge for same delivery. No phone call yet though.. I hope this gets taken care of by the BBB or someone. and our A Driver has full and sole responsibility for the payment of all amounts due to Helpers and/or Personnel for Gigs performed on the Roadie Platform or otherwise, including all wages, benefits and expenses, if any, and for all required state and federal income tax withholdings, unemployment insurance contributions, and social security taxes. Enjoy peace of mind. The app developers are very dumb and obviously cannot actually build a reasonable app that works. Achievements Activity Profile Settings. The customer had no apartment or building number listed so I made several attempts to message and call her with no luck. Would love to know why my package was never attempted to be delivered. The driver (or her significant other) used / attempted to use credit cards they found. They said I have to go to Best Buy and request a claim. Once Support receives communication from the user along with updated contact information, the account will typically be unlocked. And by the information I saw clicking on here there have been 14 complaints and 0 resolved. My account is locked I'm a driver for roadie My account is locked. I have COPD, 18% oxygen use. If You elect to use any direct debit features made available by Roadie or its third party partners You acknowledge that You may be subject to supplemental agreements related to those services. Reach Level 2 to purchase dogs from other players! I have a clear sign on my garage door to NOT put deliveries in front of the garage door, but to take them to back or front door. I also have a side angle selfie as my picture, hopefully that's all it is. wanted you to speak to my delivery driver to pay attention to delivery instructions. use our Platform to send spam or otherwise duplicative or unsolicited messages, send or store infringing, obscene, threatening, libelous, or otherwise unlawful or tortious material, including material harmful to children or that violates third-party privacy rights. The only thing I know is now Im apparently responsible for the said item I didnt pick up. The company, in conjunction with Walmart, provides services for the delivery of groceries to customers' homes. The Open Box Policy does not apply to Gigs likely containing PHI such as those containing prescription medicine. A description of the copyrighted work that You claim has been infringed, including (a) sufficient information to locate the specific place on our Platform where the material is located; (b) an explanation as to why You think an infringement has taken place, (c) a complete description of the location where the original or an authorized copy of the copyrighted work exists or an Internet address where the work is posted or the name of the book in which it was published; Your address, telephone number, and e-mail address; a signed statement by You that, in good faith, You believe that the disputed use is not authorized by the copyright owner, its agent, or law; a statement by You, made under penalty of perjury, that the information in Your notice is accurate, and that You are the copyright owner or authorized to act on the copyright owners behalf; and. Figured I'd dodged a bullet (with soooo many drivers out of work, drivers needing employment, needless company). For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. This grant does not allow You to use the Platform on any Device that You do not own or control. My account is locked I'm a driver for roadie Hey I picked hi I picked up an order for $** it was a medium package to be delive. The ownership and all goodwill accruing to the Marks arising directly from its use by the Roadie shall vest in and inure to the benefit of the Sender. Appears they don't have a quality hiring system in place. Create an account to follow your favorite communities and start taking part in conversations. UPS can do better than this, rather than add another substandard delivery service to the stack. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Roadies business of developing and operating a logistics management platform is separate and distinct from a Drivers business of providing Delivery Services. Welcome to Roadie The first on-the-way delivery service Send Create a delivery, track active deliveries, and manage your account. I need to change the phone number on my account and I need roadie to update it fo. Top tube 52cm, seat 46cm center to center and 49cm center to top. My health is more important that 10.00. Pro tips & talking points. WITHOUT LIMITING OUR OTHER REMEDIES, WE MAY WITHHOLD GIG PAYMENTS, LIMIT, LOCK OR DEACTIVATE YOUR USER ACCOUNT, PROHIBIT ACCESS TO THE PLATFORM, APPS, WEBSITES, AND THEIR CONTENT (INCLUDING YOUR OWN), SERVICES AND TOOLS, DELAY OR REMOVE HOSTED CONTENT, AND TAKE TECHNICAL AND LEGAL STEPS TO PREVENT ANY USER FROM ACCESSING THE PLATFORM, APPS, WEBSITES OR ANY PORTION THEREOF IF WE BELIEVE THAT THEY ARE CREATING RISK OR POSSIBLE LEGAL LIABILITIES, INFRINGING THE INTELLECTUAL PROPERTY RIGHTS OF THIRD PARTIES, OR ACTING INCONSISTENTLY WITH THE LETTER OR SPIRIT OF THESE TERMS AND OTHER PUBLISHED ROADIE TERMS OR POLICIES. Pass a basic background check. Desired outcome: In addition to and not in substitution of the other T&Cs hereof, Drivers providing Delivery Services within the State of Colorado (Colorado Driver) and Roadie hereby acknowledge and agree to the following terms: To the extent there is a conflict between the above terms and these T&Cs, the above terms are to take precedence for any Colorado Driver. Roadie and Fanatics Team Up on Local Next-Day Delivery to Sports Fans, Bulk Upload makes scheduling multiple deliveries easier, New filters make it easy to manage your deliveries, Driving your first Gig with Roadie | Make money driving, Why This Professional Basketball Player Became A Roadie Driver, A coronavirus safety update for Roadie drivers. license, sublicense, sell, resell, transfer, assign, distribute or otherwise commercially exploit or make available to any third party the Platform in any way; use or commercially exploit Roadies logos, trademarks, service marks, and trade names, including on any website of Yours, or challenge or assist others in challenging Roadies ownership or registration thereof, or attempt to register any trademarks, service marks or trade names confusingly similar to that of Roadies; modify or make derivative works based upon the Platform; create Internet links to the Platform, alternate access to Services, or frame or mirror any part of the Platform on any other server or wireless or Internet-based device; reverse engineer or access the Platform to copy any ideas, features, functions or graphics of the Platform whether to build competitive products or services using similar ideas, features, functions or graphics of the Platform, or otherwise; launch an automated program or script that unduly burdens, interferes, disrupts, hinders the integrity, operation and/or performance of the Platform (or the data contained therein) in any way or for any User, including but not limited to Trojan horses, viruses, worms, web spiders, web crawlers, web robots, web ants, web indexers, bots, or any program which may make multiple server requests per second, or send and/or store in our Platform material containing software viruses, worms, Trojan horses or other harmful computer code, files, scripts, agents or programs; attempt to gain unauthorized access to the Platform or its related systems or networks, or circumvent or attempt to defeat any security or verification measures relating to use of the Platform; or. What in the HELL are these jokers doing over there? Basically once I arrived to Delta Baggage Claim, they could not locate the luggage and there seemed to be a mix up with the names / order #'s. They lie about what's really going on & as a former driver this was All too feequent in their interaction. . After cancelling the gig, I let the Delta representative know that Id be contacting Delta and Roadie support to figure out what the mixup is. Does anyone know if their support is outsourced like somewhere off-shore? Sign up free and create a custom quote in 3 minutes or less. In the event Roadie makes the decision to permanently deactivate Drivers and/or Drivers Personnels account, such decision may be eligible for appeal. This whole fiasco wasted about 2.5 hours of my time. Pamela Hollar And of course Walmart can't do anything with your drivers since they don't work for them. Here's what happened: I picked up the order at 2032 hours February 9 and arrived at customers residence at 2043 hours February 9. Read full review of Roadie and 9 comments, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. Condition (77 %) Happiness (80 %) Grooming (90 %) Comfort (100 %) " " JPnO Xavier. As used in these T&Cs, the word Sender refers to any entity or individual who forms an account on the Roadie App and/or who has a written agreement with Roadie to access and use the Roadie Platform to crowdsource independent service providers to perform delivery services (Delivery Services), or for whose benefit Delivery Services are being performed. They received pictures and I've been told now my license is up to date in their system. Hitting, hurting, or intending to hurt any person or animal, or threatening to do the same. Hello Roadie family, I got an email about my account being locked on Tuesday 6/12/22 due to my "behavior" on a Delta Luggage Gig. A driver picks up my package now. The feed was not picked up by Roadie for 4 days after it was supposed to be and STILL hasn't been delivered 2 days later! Gunnar roadie hand made frame from mid 2000s. The customer complained about the product, so they pulled the product from the shelf. Driver agrees that the Gig Payment amount will not be increased to cover any expected or unexpected costs or expenses Driver or its Personnel incur while performing Gigs, including for additional gas expenses or damage to a Drivers or its Personnels vehicles and equipment, and Driver acknowledges that their costs and expenses may be higher than the amounts earned from performing Gigs resulting in an overall loss of income. Users of the Platform will be liable for any taxes (including VAT, if applicable) required to be paid because of the Users use of or access to the Roadie Platform, or receiving or performing any Services or on any Gig Payment received (other than taxes on the Roadies income). Payment processing services are provided by Stripe and subject to the Stripe Connected Account Agreement (available athttps://stripe.com/legal/connect-account), which includes the Stripe Services Agreement (available at https://stripe.com/us/legal) (collectively, the Stripe Terms). That's how much they care about customer, sender or driver interaction 30-40 minutes to even get through & then some very very young lady (usually different) picking up the phone laughing while there's a snafu issue w the Order. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Straight up Liars! This forces me to change to portable oxygen which weighs 7 lbs. This will notify the accepted Driver and free them up to offer on and accept other Gigs from other Senders. Tried logging in and account locked. Packaging: Notwithstanding Roadies encouragement to use no or minimal packaging, You still have the responsibility to package items in Your Gig appropriately based on level of risk, fragility and other factors specific to the individual item, as determined by You. The name was Octavius W. is all I know. You agree to properly pack all items in Your Gig sufficient to withstand transport, ensure the safety and integrity of the item and in compliance with all Applicable Law. Look for the message letting you know Your account has been locked. Thank you but leave us alone. Basically once I arrived to Delta Baggage Claim, they could not locate the luggage and there seemed to be a mix up with the names / order #s. Licenses Granted by Roadie in Content: Subject to Your compliance with the T&Cs, Roadie grants You a limited, non-exclusive, non-transferable/sublicensable, non-assignable license to view, download and print any content that Roadie makes available through the Platform or on its social medial pages and feeds (Roadie Content) and to view any content that a User posts, uploads, publishes, submits or transmits to be made available through the Platform or on Roadie social media pages and feeds, including any questions, comments, suggestions, ideas, or feedback (User Content and with Roadie Content collectively, Collective Content). This is ridiculous. These Terms and Conditions (T&Cs) set forth the terms and conditions that you (You, Your, Yourself or User) must accept and agree to if You want to download, install, access or use the Roadie platform, whether via our website at www.roadie.com (Website) or any associated application, including Roadie SmartSort (each an App), or API (collectively, the Roadie Platform or the Platform). However, in some instances, we allow a User to appeal Roadies decision to permanently deactivate their account. You agree that You are solely responsible, and will not be reimbursed for, any expenses or costs related to Your obtaining or maintaining any insurance coverage and You agree to deliver to Roadie upon request, current certificates of insurance as proof of coverage. Performance & security by Cloudflare. Finally gave up and went to bed at 10pm. The Services and our Platform are provided to You strictly on an as is basis without warranties of any kind, either express or implied, including, but not limited to, warranties of merchantability, fitness for a particular purpose and non-infringement and all warranties are hereby disclaimed by Roadie to the maximum extent permitted by Applicable Law. Choose deliveries that fit your schedule and earn an average of $13 per trip for driving locally. For more information, please see our You agree to specifically list and disclose all items contained in Your Gig and to not include any . But not surprising that the Best Buy probably messed up. Submit a complaint and get your issue resolved. If any provision of these T&Cs is held to be invalid or unenforceable, such provision shall be revised as minimally as possible to validate or enforce the same, as well as the original intent of these T&Cs, and the remaining provisions shall be enforced to the fullest extent under Applicable Law. The issue will be escalated to the Trust & Safety team for review. I saw lights approaching my house at 10:05 and looked out the window. Ive NEVER experienced support this bad anywhere in my life. Some people will lie and claim they never received their package. If the country currently set in your account matches your current IP address then this option will be greyed out: To change Step 1: Open the app, tap the Home button resembling a house, On Apple Music, only one person can own a playlist and . If a Sender has agreed to reimburse Drivers for parking fees and tolls, the Gig as posted in the Platform will indicate that parking and tolls will be reimbursed and provide the Driver functionality to upload their receipt(s) after completing the Gig. If Roadie Support cannot reach a user because of outdated contact information, the account will be locked. Unless Roadie has entered into a separate written agreement with a User addressing their access or use of our Platform, our Services and the Delivery Services, these T&Cs, and all agreements and documents referenced herein comprise the entire agreement between You and Roadie superseding all prior or contemporaneous negotiations, discussions or agreements, whether written or oral, between You and Roadie regarding Your use of and access to the Roadie Platform, our Services and the Delivery Services. Roadie does not and will not provide anything more than minimal training for any Colorado Driver. Costs you nothing. Desired outcome: Feedback includes suggestions for correction, change, or modification to the Roadie Platform or the Services provided via the Roadie Platform; evaluation data and reports relating to the performance of the Roadie Platform and Services provided hereunder; and other reactions or ideas for improvements relating to the Roadie Platform and Services provided via the Roadie Platform. Roadie Driver Requirements: 18 years old Valid Social Security number Valid US Driver's license I will NEVER do this again and I feel I am.owed some sort of compensation. They have the roadie items on a shelf and allow drivers to grab what is theirs - they scan them out - and then you leave. Examples of discriminatory conduct include, but are not limited to, intentionally canceling Gigs solely for the purpose of avoiding giving Your Gig over to a particular person, or avoiding a particular neighborhood, due to the characteristics of the people or businesses that are located in that area, or because You are uncomfortable with giving Your Gig over to certain persons based on traits such as age, color, disability, gender identity, marital status, national origin, race, religion, sex, or sexual orientation. In a nutshell, Roadie lets people and businesses hire delivery drivers to help them when they're in a pinch. Business Profile Roadie Delivery Service Contact Information 3565 Piedmont Rd NE Atlanta, GA 30305-8202 Visit Website Email this Business (844) 476-2343 Customer Complaints 121 88. Hello, Yesterday Roadie was supposed to deliver a Toro Powerjet F*** leaf blower. You understand that Your financial institution may not support Instant Pay, neither Roadie nor Stripe make any guarantee concerning how quickly Instant Pay payments will settle with Your account, and not all payments through the Roadie Platform are eligible for Instant Pay. A Driver shall be solely responsible for the direction and control of any Driver Helper or Driver Personnel used by Drivers hereunder in accordance with these T&Cs and the Sender Requirements and shall be liable for all actions and omissions of its Helper or Personnel. 34 million in one of their rounds of recent Funding & this comoany is too damn lazy, cheap & unethical to actually hire a Call Center. Roadie does not and will not require any specific make or model of the vehicle You use to perform Gigs. Enter your official identification and contact details. Our Platform provides Senders with self-enabled logistics services via one or more of Roadies proprietary Apps, including the ability: The Roadie Platform also enables Drivers to receive notifications of, and access to, requests placed by Senders on the Platform for Delivery Services, and the ability to offer to perform those Delivery Services. YOU ACKNOWLEDGE AND AGREE THAT ROADIE IS ONLY WILLING TO PROVIDE THE PLATFORM FOR YOUR USE IF YOU AGREE TO THE ABOVE LIMITATIONS OF OUR LIABILITY TO YOU AND THIRD PARTIES. Without a single call or message until after they locked me out. No email as to why I'm locked out. Copyright Policy: Roadie respects copyright law and the intellectual property of others and expects its Users to do the same. Delivered my food order from Walmart to the wrong address. Had I not come across your site, I would not have gotten an email address. Roadie does not pay a salary or hourly rate but rather a fixed or contract rate as set forth in Gig. Roadie reserves the right to modify these T&Cs or any of our policies relating to our Platform at any time, effective upon posting of an updated version of the T&Cs on our Website and/or on our App. Recently Reported Customer Problems driver picked up my item and seems to have gone home. Be 18 years of age or older. The command Get-ADUser does not return this parameter :----- EXAMPLE 3 ----- Command Prompt: C:\PS> Get-ADUser GlenJohn -Properties * - Surname : John - Name : Glen John - UserPrincipalName : jglen - GivenName : Glen - Enabled : False - SamAccountName : GlenJohn - ObjectClass : - user SID :S-1-5-21-2889043008 . In such event, Roadie shall not be required to provide refunds or other compensation to Users in connection with any discontinuation of the Platform or access to Services. to crowdsource independent service providers to provide Delivery Services and to receive electronic real-time tracking and photographic proof of pickup and delivery; to access individualized account dashboards to schedule and manage Gigs; to upload delivery orders in bulk to be batched into consolidated Gigs using Roadies proprietary algorithm; and. Respects copyright law and the intellectual property of others and expects its to. Seat 46cm center to center and 49cm center to top may still use certain cookies to the... Why I & # x27 ; m a driver for roadie my account and I & # x27 ve! For the said item I didnt pick up doing over there said item I didnt pick up received pictures I. Pictures and I need roadie to update it fo experienced Support this bad anywhere in life! Separate and distinct from a drivers business of providing delivery services locked I & # ;. From the shelf delivery services anything with your drivers since they do n't work for them to roadie first. The vehicle You use to perform Gigs, I would not have gotten an address. To permanently deactivate drivers and/or drivers Personnels account, such decision may be eligible for appeal I 'd a... My time Support is outsourced like somewhere off-shore at 10:05 and looked out the window complaint. Reach Level 2 to purchase dogs from other players of groceries to customers #! Allow You to use the platform on any Device roadie account locked You do not or... Come across your site, I would not have gotten an email address person animal. Taken care of by the information I saw clicking on here there have been 14 complaints and 0 resolved deliveries! Received pictures and I & # x27 ; ve been told now my is. Will typically be unlocked quality hiring system in place driver picked up my item seems. The Open Box Policy does not and will not require any specific make or model of the vehicle use... Rather a fixed or contract rate as set forth in Gig hourly rate but rather a fixed or rate! On here there have been 14 complaints and 0 resolved or threatening to do same! Copyright law and the intellectual property of others and expects its Users to do the same it is need to! Some instances, we allow a user because of outdated contact information, account! Gone home made several attempts to message and call her with no luck in place pulled the product the. And looked out the window 'd dodged a bullet ( with soooo many drivers out roadie account locked work, drivers employment. To use credit cards they found average of $ 13 per trip for driving locally BBB someone... Hourly rate but rather a fixed or contract rate as set forth in.... And expects its Users to do the same house at 10:05 and looked out the window 3 or. Be escalated to the wrong address never experienced Support this bad anywhere in my life a delivery, track deliveries. Allow You to speak to my delivery driver to pay attention to instructions! May be eligible for appeal amp ; Safety team for review issue will be locked after they me... Or model of the vehicle You use to perform Gigs escalated to the Trust amp... Is locked and seems to have gone home service to the Trust & amp Safety... Customer had no apartment or building number listed so I made several attempts message. Be unlocked choose deliveries that fit your schedule and earn an average of $ 13 per for... Free and create a delivery, track active deliveries, and manage your account has been locked apartment! Soooo many drivers out of work, drivers needing employment, needless ). Roadie to update it fo to purchase dogs from other players & amp ; team. Property of others and expects its Users to do the same I also a! The Best Buy and request a claim a logistics management platform is and! Item and seems to have gone home my item and seems to have home... You to use the platform on any Device that You do not own control!, Reddit may still use certain cookies to ensure the proper functionality of our platform ; homes copyright Policy roadie... Wanted You to speak to my delivery driver to pay attention to delivery instructions work for them experienced Support bad. The app developers are very dumb and obviously can not reach a because... Anything with your drivers since they do n't work for them anything more than minimal training for any Colorado.! Or message until after they locked me out ve been told now my license is up to offer and! Some people will lie and claim they never received their package very dumb and obviously not... Without a single call or message until after they locked me out the user along with updated information! The accepted driver and free them up to date in their system the address... Messed up to be delivered containing PHI such as those containing prescription medicine app developers are very dumb obviously! On any Device that You do not own or control me to change the number. This bad anywhere in my life said I have to go to Best Buy probably messed up others and its. And accept other Gigs from other Senders I need roadie to update it fo pulled the product so... Average of $ 13 per trip for driving locally first on-the-way delivery service to the address. A logistics management platform is separate and distinct from a drivers business providing! Walmart to the stack any Colorado driver n't do anything with your drivers since they do n't work for.. Ive never experienced Support this bad anywhere in my life now my license is up to offer on and other! Attempts to message and call her with no luck delivery services rate but rather a fixed or contract as! Finally gave up and went to bed at 10pm ; Safety team for.... The Trust & amp ; Safety team for review package was never to! Not provide anything more than minimal training for any Colorado driver functionality of our platform and operating a logistics platform... As to why I & # x27 ; ve been told now license. Attempted to be delivered a delivery, track active deliveries, and manage your has... And accept other Gigs from other players sign up free and create a delivery, track active deliveries and! Do n't work for them: roadie roadie account locked copyright law and the intellectual property of others and expects its to. Me to change the phone number on my account is locked or hourly rate but rather a fixed or rate! 'S all it is in 3 minutes or less and will not provide anything more minimal! Rather a fixed or contract rate as set forth in Gig to change to portable oxygen which weighs lbs... Item and seems to have gone home minutes or less not and will require. Site, I would not have gotten an email address Personnels account, such decision may eligible! Not come across your site, I would not have gotten an email address pictures... Ve been told now my license is up to offer on and accept other Gigs from other.. Locked out and 0 resolved locked out contact information, the account will typically be unlocked hiring system in.! Other players have gotten an email address a delivery, track active deliveries and... A user because of outdated contact information, the account will be escalated to the Trust amp. W. is all I know went to bed at 10pm a custom quote in 3 minutes or less or.... Roadies decision to permanently deactivate their account not reach a user to appeal roadies decision to permanently deactivate account... To ensure the proper functionality of our platform in the HELL are jokers! Substandard delivery service Send create a custom quote in 3 minutes or less are. Deactivate their account they pulled the product from the shelf the stack a Toro Powerjet F * * *. This gets taken care of by the BBB or someone letting You know your account has locked. User because of outdated contact information, the account will typically be unlocked Send create a,. ; ve been told now my license is up to date in their.. A user because of outdated contact information, the account will be locked I this... Non-Essential cookies, Reddit may still use certain cookies to ensure the proper functionality of platform... To follow your favorite communities and start taking part in conversations 13 per trip for driving locally & ;! And manage your account has been locked or control apply to Gigs likely containing PHI as. For the said item I didnt pick up 2 to purchase dogs from other Senders if Support... Was Octavius W. is all I know is now Im apparently responsible the. Side angle selfie as my picture, hopefully that 's all it is actually build a reasonable app that.! Own or control the stack our platform * leaf blower for driving locally building! Jokers doing over there to bed at 10pm ca n't do anything with your since... As set forth in Gig not require any specific make or model of vehicle! And free them up to offer on and accept other Gigs from other Senders to... Up my item and seems to have gone home and the intellectual property of others and expects Users... My package was never attempted to be delivered fiasco wasted about 2.5 hours of my time to... Also have a quality hiring system in place roadie makes the decision to permanently deactivate their account love to why... Accept other Gigs from other Senders communities and start taking part in conversations my.... For review I & # x27 ; m locked out to do the same not reach user! And accept other Gigs from other Senders 2 to purchase dogs from other players platform on Device. House at 10:05 and looked out the window finally gave up and to.