Discover jobs. She was huffing and puffing. Paperno says she then received a phone call from an EHI representative that the company was reopening the claim. Great down to earth management that listens and cares. If there is no direct billing set up through your insurance company, we will require a full deposit of $350 (average). The company left an official comment to this complaint. All damage concerns are solely handled by our Damage Recovery Unit. This was noted as the ONLY damage by the agent (see Loss Damage Report [protected]). If you have collision or comprehensive coverage, report a claim to your insurer and let them worry about it. Questions before, during or after your rental? also have to add that the letter I got didn't even have my address just my name on it which made it a bit more obvious. Thank you for sharing your details. We would welcome the opportunity to consider your real estate site for one of our neighborhood operations. Renter will pay for all loss or damage over $3,000. I also filmed me dropping the keys off and went around the car. Q: I recently rented a car from Enterprise. No one to report it to so here is my warning to all Enterprise Rent-a-Car customers. We have seriously got to do something about this, even worse the military is contracted with them so imagine how much they're being taken for. Damage Recovery Unit Bad Customer Support. We immediately called the Enterprise location from which wed rented to inquire about the claim. What would you like the company to do to fix the problem? Maybe if we all started tagging them with this conversation they would take notice #Enterprise#rental#scam. The email is in fact a DRU email. It spooked me because I thought they claimed me at Fault and are protecting their Driver. Please contact that team directly at [protected] or by email at CustomerClaimConcern@ehi.com. Due to the pandemic, that number is down 30 percent from November of 2019 but an increase of over four times as much since April of 2020, when the state went into lockdown. Review claim files to determine potential coverage and develop collection strategies; Initiate appropriate verbal and written communication for the ultimate recovery within 90 days; Make appropriate internal and external contacts to obtain necessary information; Gather and evaluate police reports, repair estimates and other related documents While I reported them to the better business bureau they have not responded. Please note - payments may take up to 10 business days to be reflected in the amount due. This letter is in reference to the above captioned claim wherein you were involved in an accident with, our rental vehicle. they are advising that you're liable for the erac damage. determined that you may be negligent and therefore responsible for our damages. And I am not sure who to talk to from the Rental Company or maybe after sending the form they will contact us back with update, I am thinking I might file Small claims court but I am just confused about talking to the Rental Company or how they work it out In case. Get more information about renting a car after an accident. Thank you. If there was damage prior to you renting, take your own photos, make sure the attendant notes it, and dispute is as prior damage if a claim is filed. Oglesby adds, "Other Enterprise locations do have better ratings. They unambiguously state the size of body damage, burns, hail, glass and bumper damage before Enterprise will file a formal damage claim. They also leave an email DRU1@ehi.com. Start of main content. After our trip (on her birthday morning no less) she received an email from (What appeared to be Enterprise) for a damage claim. Yes. You would need to go to enterprise and ask for the notes for that time you rented the car. If you are unsure, please refer to the top corner of the letter you received with your billing invoice. Enter the information requested below (found on your invoice), then click the search button to start your payment process. A: If an Enterprise representative gave you the green light after you returned the vehicle, there shouldnt be a claim. There will be a diagram of a car where you can note where you find any dents or damage. Find out how to become a supplier to Enterprise and about participating in our Supplier Diversity Program. They informed me, those two days, have passed now. To make a payment, PLEASE SELECT THE CORRECT RENTAL CAR COMPANY from the list below. 3.3 out of 5 stars. Reviews from Enterprise Damage Recovery Unit employees about Enterprise Damage Recovery Unit culture, salaries, benefits, work-life balance, management, job security, and more. I have seen tons of claims closed immediately because of a dispute or just for customer satisfaction bc they are loyal to the company. I have worked for the DRU for a while now, and can confirm the letter OP received looks like a legit letter. Before you drive away, you also need to document all scratches and dents in writing. ! They go with DRUs valuation. ", The Attorney General's Office told FOX 4 in October of 2020, that it had "been in contact with National Car Rental and set up a process for handling consumer complaints." We are following up with the company for a possible resolution. If you experience any difficulty using this site, please contact the Damage Recovery Unit at the phone number listed on your invoice. Your credit card would be charged 120% of the rental charge plus $200. Share your photos and videos with others to prove the truth of your words. For starters, the car didn't appear to be the one that Bitting, an account executive for a federal agency in Washington, had rented. The letter was two pages, one detailing the damage, and one detailing the process to remedy it. Yes, you may rent if you are between the ages of 18-24, but additional restrictions apply. During the COVID19 era all companies are stressed to the limit and Enterprise is on the verge of bankruptcy. But the damage recovery unit would not drop its claim. I drive to Enterprise, speak with the Branch Manger, he brushes me off. You are 100% contractually liable for any change in condition to a vehicle while it is in your possession. With a variety of options, invest your refund in what you really want - a quality, used vehicle from Enterprise. Advising my insurance that there was no accident, police report, absolutely anything to file or claim. It is alarming to see so many responding to this post! Which is it #enterpriserentacar #nationalrentacar. Wisconsin law does not allow a car rental company to collect for loss of use, administrative fees, or any other charges not specifically permitted by the statute, or any amounts already collected . Kansas City, MO 64180 (866) 300-4407 (866) 300-4407 (866) 206-6961 (fax) Map; What's Nearby? I though it was fraud so I ignored it. ", Six days later, Paperno received a letter from the company's damage recovery unit notifying her, there was damage to the car.A spokesperson for Enterprise Holdings, Inc., which owns National Car Rental says, "This is a fairly standard amount of time, given the time it would take to inspect the vehicle, put it in the shop and understand the extent of the damages.". Meanwhile you can send your letters to 600 Corporate Park Drive, Saint Louis, MO, 63105. I am not going through my insurance company, I have a $1000 deductible for comp. Plus Your Points is back! Join Enterprise Plus and register to earn double points on qualifying rentals now through January 31, 2023. We have not received any information back at this time. Enterprise Recovery specializes in collecting early so you can avoid costly litigation and maintain the positive communication you've already established with your clients. The company left an official comment on this complaint. 2151234567 or 215-123-4567 I have mailed Enterprise directly they have told me to mail you directly. This comment was posted by a verified customer. Distance: mi. A few weeks later, I received a letter explaining that there was indeed a damage claim filed under my name. Terms apply. You could have appealed this erroneous claim to someone higher up at Enterprise. 200 Click here for more information. Yes, if you would like to rent a vehicle in a higher class than reserved, check with the Enterprise location on availability and cost to upgrade. Normal rental qualifications will apply. Get Directions. I have a complete mess. It might just be one hand (the local branch) not knowing what the other (Enterprise's Damage Recovery Unit) was doing. and had the name and number of the manager who says the claim was a mistake. Cushy Desk Job. I did not damage the vehicle. The company`s registered agent is C T CORPORATION SYSTEM . 888.845.9696 . I just got a phone call today from a guy named David and received a letter similar to this one in my email. I got the form, i will send it back to them with my Adjuster info, Witnesses, and Photos through the DRU email. Make sure the adjuster has a copy of the letter. Sarah Baker, Culpeper, Virginia. All we did was pick it up. close alert. Read more. Make sure the adjuster has a copy of the letter. As long as they're aware that there's an open claim through the responsible party's carrier they should pursue them. But there is nothing we should pay because we purchased a damage waiver that covers any liability, which cost us $40.98 a day. Am I able to rent a car if I had an accident but am not planning to file an insurance claim? Save time, money and reduce the stress of your commute. In most locations, Owner offers the following two (2) levels of CDW protection: *Maxi Waiver Saver- Owner will pay for all loss or damage to the Vehicle. We have answers! As noted by consumers throughout the country, the car rental company has allegedly been fraudulently charging customers for damage repairs on rental vehicles. At Enterprise we focus on building your skills, your confidence, your community and your career. Approximately 180, or 15 percent, of those complaints were related to damage. Enterprise rent-a-car Damage Recovery Sent me a bill for $7,609.45 with claim #17355376 for an accident on 06/14/21 involving one of their rent a cars implying the other car involved was one I sold on 12/ 05/ 20 was one I Kansas City Missouri Business Rating: Tell us has your experience with this business or person been good? A few days after that, we received an email from the damage recovery unit at Enterprise explaining that a damage report had been filed on the vehicle we had rented. Do you have luxury cars available? Refer to your own auto insurance policy for details on your coverage. I recently rented a car from Enterprise. 6300 E 37th St N. Bel Aire, KS 67220-1999. The dates when the damage occured didn't match the dates on which he'd driven the Mazda 3. So I suspected that Enterprise's legendary damage-recovery unit either chose an unflattering camera angle, or worse. You can update your choices at any time in your settings. Imagine my ANGER with the SHADY interaction and making a claim under my insurance ! The only repair that was completed to the vehicle was to the rear bumper. . However, it fooled her and she was on the phone in a flash. This review was chosen algorithmically as the most valued customer feedback. The training received comes from corporate, and its upsetting to be cussed at and yelled at for us doing our job and relaying information as we receive it. In a response to FOX 4's inquiry in the fall of 2020, EHI's spokesperson responded, "There was discussion with the customer and our team member of not only a scratch/dent on the hood but also the possibility of a window being left down and water getting into the vehicle. Reddit and its partners use cookies and similar technologies to provide you with a better experience. The miscommunication may be at the enterprise level (sorry, I just couldnt help myself). My insurance company calls me asking what accident I was involved in. 2023 Enterprise Holdings, Inc. All Rights Reserved. What I want is an estimate from their independent repair vendor by November 15th, 2021, and my right to get a second estimate also to be completed by November 15th, 2021 , and to pick where the repair will be done, and be completed by end of the month of November for me to pay out of pocket, if either company fails in completing as stated, payment for the repair to be paid by Enterprise for breach of contract, failure to disclose the Overview of Claims Process documentation that violated my rights as I will continue with my insurance company, How would you rate your experience with Damage Recovery Unit? (1/5 stars), Submitted by: Anonymous in Wisconsin | Read more Damage Recovery Unit complaints. The timeframe it took to provide invoice is due to the process of vehicle being repair and other team involved to prepare the invoice [2.5 months yeah right]. We are willing to pay for the one small repair to the rear bumper but nothing else. It could cover anything from charges due to vandalism, to being charged for pre-existing damage. Same thing is happening to us. I needed a new vehicle so went to Morrow, GA to purchase a new car. Email him at chris@elliott.org or get help with any consumer problem by contacting him at elliott.org/help. Our commercial collection services help protect your business-to-business relationships while recovering your hard-earned dollars. Join Enterprise Plus and register to earn double points on qualifying rentals now through January 31, 2023. Learn More Contact a Local Recruiter Apply Online Vanpool and Rideshare Reach out to your agent or the insurance claims department for details. Great benefits, work life balance and you are part of Enterprise Holdings, an organization that truly cares about their employees. . Your deposit of $300 was applied to your invoice and went towards your damage cost [no it wasn't]. At this point of frustration, I had spoken to 3 different Enterprise Employees who all claim, if Enterprise needs to fix something in their rental vehicle, they blame the last person who rented it. I will be paying out of pocket. They told us to call the damage recovery team and they pulled it up and it said we drilled a hole in the gass tank, then we said no we absolutely did not.This is not ok THEY FILED A CLAME WITH OUR INSURANCE without us knowing now we're telling our insurance that we are not allowing this to happen and all they keep asking us for is the rental agreement from 6 months ago. we did not get one as the car was provided for us by our insurance company. Thanks for your email. Business Outlook. Since insurance law varies greatly by jurisdiction, you have to tell us where you are. Also, the number in the email Stats the number is not Enterprise when you try to call them. This scam works by initiating communications which may be being monitored by the scammers. You would have remembered signing that document, wouldn't. When emailing, please list Reference Number 130814-001207 in the subject line. Enterprise charged my credit card $500 without my authorization, and my credit card company recently sided with me and credited my account. Boy, was I pleasantly surprised. I returned a rental car to the Vancouver branch of Enterprise Rent-A-Car on July 30th (see Enterprise Rental Agreement 7072X4). You'll learn how to be part of a team and how to succeed. Give Light and the People Will Find Their Own Way, https://www.bbb.org/us/fl/tampa/profile/auto-renting-and-leasing/enterprise-rent-a-car-all-area-locations-0653-1004548. Press J to jump to the feed. Sign in. DRU calls me, and I deny the claim, I was not involved in an accident. Although I didnt lose any money, because I had purchased insurance, I feel as if the insurance claim is fraudulent. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. I informed them that the document I received, titled, Overview of Claims Process included a Wisconsin Notice of Right to Inspect. Either way, contact your insurance and give them the info, I did not rent the car, I was in accident where the other Person driving the rental car ran a red light and collided me. Thought it was sketchy that I was getting called about a rental I did back in November for a Damage Claim. Unfortunately, for me both employees were no longer employees of enterprise. It was logged the same day as your return and allegedly had your signature. Yesterday- 3/5/2021 I received pictures and email stating there was damage. If you bought a Collision Damage Waiver from Enterprise, you bought yourself a ticket out of being responsible for certain damages. After careful review of the facts of this loss, our initial investigation has. I obtained this document when I returned the vehicle on November 8th, at 5:20PM, and it was emailed to me as part of the claim process started at that time. Look all over the car and write down any damage you see, no matter how small. Reach out to the rental agencies leadership through the corporate site and go from their. Access the headquarters listing for Enterprise Rent-A-Car. 9 reviews . The other driver who hit them had rented the car from Enterprise. When you signed a rental agreement with Enterprise, you essentially agreed to the stipulation that, regardless of whether you are at-fault for the accident or not, Enterprise has the right to hold YOU accountable for the damages to THEIR car. The evidence the company sent to support that claim was a picture of the outside shell above the wheel. As noted on my Enterprise Rental Agreement 7072X4 I paid a $300 deductible upfront. I contacted Enterprise on your behalf. So I dropped the car off. She picked it up at Jacksonville Airport in December of 2019 and returned it to Palm Beach Airport in January of 2020. My wife and it recently went on a trip and rented a passenger van from Enterprise. 2:10. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. About 40 percent pertain to billing. 11 LifeTheStruggle1 3 yr. ago Damage Recovery Unit Welcome to the Damage Claim Payment Service! From the moment I checked in to the time I got my rental, I was . LocationBot 4.99859 83/379ths | Report Issues | QVp1bDJhZ1VtWQ, They are saying you have some responsibility. This complaint has been resolved automatically due to user's inactivity. And, they said, 'Everything was good to go. I bought full coverage on the vehicle because it is always safer that way. Terms apply. Similar situation, but if you continue to get harassed ask the branch to look at the rental notes in depth. It is time to call out these companies that obviously have either been compromised and failed to report their breaches, or are they complicit in a criminal enterprise? SPONSORED CONTENT. Unless he whispered it from the other side of the parking lot (when) I returned the car, he didn't say anything to me. As of November of 2020, sales for rental cars at Southwest Florida International Airport reached almost $13 million. Heres my concern: I feel theres a completely false insurance claim being filed under my name. They're awesome! A Toronto man was charged over $3,300 by Enterprise when a rental truck he returned after hours had its catalytic converter stolen. If a direct bill is set up with an insurance company, we will most likely ask only for a small deposit. There are reports of instances, when renters turn their car back in, then get charged several days or weeks later, for damage they say they didn't cause. Whats going on? Hopefully all will be worked out good. I just got one of these letters for a car I know I did not damage. . ComplaintsBoard.com is a leading complaint resolution website on the Internet. Refer to your own auto insurance agent for details on your coverage. You would be able to take advantage of these lower rates. Enterprise Holdings opened an investigation then closed it. Im concerned and frustrated. In this case, Enterprise would hold $260 on the renter's card. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. This is so frustrating $1400 is the made up charge. I told him damage waiver doesn't work that way and the deductible is what customers pay, but he insisted that we pay anything above $500. I felt uneasy about returning the vehicle without anyone present, but apparently that is Alamo's procedure and I needed to catch my flight. Fort Collins, Colorado Area. Then a month later, Enterprise, DRU files a claim with my Auto Insurance. If you have any questions regarding your responsibility, please contact. Update: (Back in April I rented a vehicle with Enterprise. Enterprise (800) 307-6666 3. I will fight my claim! Called Enterprise, and they have no information. FairShake edits this text only to remove private information and profanity. It might just be one hand (the local branch) not knowing what the other (Enterprises damage recovery unit) was doing. As a 10-year cybersecurity executive consultant, it is readily apparent that Enterprize has been hacked AND their system is actively being compromised. If there are large dents or a lot of visible damage, ask for another vehicle. Check for 3523134600 with Whitepages reverse phone lookup. Am I able to rent a car if I had an accident but am not planning to file an insurance claim? Reach out to your agent or the insurance claims department for details. While on the phone(recorded) I spoke with a claims agent about getting a second estimate. *Waiver Saver 3000- Owner will pay the first $3,000 of loss or damage. English; Espaol; Available 24/7. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. I am mailing regarding our outrageous $2500+ bill for damages that we received from the Damage Recovery Unit after renting Enterprise in Vancouver, BC this summer. Visit Website; PO BOX 801988. Just deny the claims when DRU calls you. I have submitted a complaint to the SEC concerning our issue. OP mentioned in another comment that they aren't the renter. I have received suspicious Emailsand have been making payments to this company as a result of false damage claims. At Enterprise we believe you should not be charged for fair wear and tear. Yes. The only damage reported on Loss Damage Report [protected] was to the rear bumper. This service allows you to conveniently make a payment on your claim using a major credit card or debit card. Branch or ERS will create an Incident Report. Contact our claims department by email at any time or by phone during business hours. Then again, I'm looking at another Enterprise claim case right now that looks . Claim 1, what recourse do I have that Enterprise failed to disclose important documentation that affected my rights. Although I didnt lose any money, because I had purchased insurance, I feel as if the insurance claim is fraudulent. Please select a topic below so we can provide the best assistance. There were no hail storms during my dates of rental, and I even verified this with the national weather service. Scammers must have access to their database wild. With a variety of options, invest your refund in what you really want - a quality, used vehicle from Enterprise. I call all upset and I am told they have a date stamp on documenting the incident. Our costs are necessary to return the vehicle to the condition it was rented in, as quantified by an independent repair facility. Inwhich I had to deny all claims and had to go through a testimony. I was (2.5 months after the fact, on Oct. 15) presented with a fraudulent bill for $2751.91 which includes demonstrably more damage than the agent noted. The EAN SERVICES, LLC principal address is 600 Corporate Park Drive, Saint Louis, MO, 63105. I bought full coverage on the vehicle because it is always safer that way. We got the same letter today. After some months of back and forth with the damage recovery unit, Paperno's claim was referred to the in-house collections in August of 2020, where it is currently. It was not until the weekend I received an unusual email saying there was damage to the car. Please select a topic below so we can provide the best assistance. After FOX 4 reached out again, a spokesperson for the AG's Office emailed in February of 2021, "Our office escalated this consumer complaint to the business for a response. But to call it a scam would mean that Enterprise and others like it are knowingly pursuing false claims, and apart from the many cases like yours that I've mediated through this column, it's hard to prove . I confirmed all of my information with the agent, expecting a call to schedule an appointment,but at 9:15PM, I have not heard back from anyone at DRU. The current status of the business is Active. I will take it to court and State farm will Investigate the whole matter. For fastest service, read these answers first! Your customers and the world deserve to hear from you! Hannah Paperno filed a complaint to the AG's Office, after renting a car from National Car Rental. Life!, would be happy to look into this for you. It was logged the same day as your return and allegedly had your signature. Additionally, the agent was quick to begin lying about all sorts of things while pushing for insurance info. Enterprise logo and address, Her name and address AND the Rental Agreement # AND make and model of the van. The complaint has been investigated and resolved to the customers satisfaction. The Damage Recovery Unit holds limited hours 7 AM - 6 PM Monday through Friday central time which would make it pretty tough for a west coast renter working bankers hours to get ahold of them. I list the names, numbers and email addresses of. I copied anyone I could from higher ups in the company. You could tell this was a regular practice for them Most troubling, the "damage" was the bottom of the black plastic bumper being pushed in, something that is easily pushed right back out with a heat gun if needed. 2 weeks later, with-out a phone call, I received a letter in the mail from Alamo's "damage recovery unit" claiming I owed $914 in damages to the vehicle, with 2 pages detailing all the extensive work that Reviews from Enterprise Damage Recovery Unit employees in Gainesville, FL about Job Security & Advancement. There is no one to call (they don't answer the phone. You could have appealed this erroneous claim to someone higher up at Enterprise. Paperno tells FOX 4, "I didn't do that, first of all. Experience our exotic collection. I immediately called. Enterprise customer service claims no knowledge and that there's nothing they can do. Scenic Drives by Pursuits with Enterprise, Weekend Adventures by Pursuits with Enterprise, 2023 Enterprise Holdings, Inc. All Rights Reserved, Find a Fleet Management location near you. Once reported, please contact us to provide your claim information. Off all the times I have rented and this one specific incident - they are going to tell me the car was broken into. I will be reporting this to the department of insurances to investigate. There was no damage and we checked the van in without incident so this was quite an unwelcome surprise. Upon arriving at the Enterprise office, you will be expected to provide claim information along with the name of the insured. Claim 1, what recourse do I have that Enterprise failed to disclose important documentation that affected my rights. Employers / Post Job. I definitely did not return the car with hail damage, so Im very confused. Find salaries. 4. At-a-glance. So, even after the next day I still was NOT told of any damage. I just received a similar letter 2 weeks ago. 6. Enterprise would have to furnish the insurance company with repair and rental records. Please contact that team directly at [protected] or by email at CustomerClaimConcern@ehi.com. Welcome to the Damage Claim Payment Service! Please email Care@Enterprise.com with your contact information, your reservation or rental agreement number, and more details of your rental. I strongly suspect the agent pushed it in himself, as it appears this is a significant source or revenue for Enterprise and offsetting their rates. But there is nothing we should pay because we purchased a damage waiver that covers any liability, which cost us $40.98 a day. FYI: This scam is still going on. You can reach Enterprise Rent-A-Car Damage Recovery Unit at the number 3523134600. They let may know I had a bag in my car and then said neverminded. Renter is required to provide every summons, complaint and paperwork pertaining to the accident. Was given the green light, everything looked good. Enterprises damage-recovery unit is now giving me an ultimatum: Pay up, or well send this to collections, and you could face legal consequences. Separately, you also contacted the police and filed a report. The complaint has been investigated and resolved to the customer's satisfaction. LinkedIn and 3rd parties use essential and non-essential cookies to provide, secure, analyze and improve our Services, and to show you relevant ads (including professional and job ads) on and off LinkedIn. For example, Enterprise defines "body, wheel and metal bumper damage" as: DRU states, they are not able to close the claim. I called DRU pursuant to a claim for damages that occurred with an Enterprise Rent-a-Car rented vehicle. Next thing I know Im receiving a bill from enterprise with damages to their vehicle when no statement was taken. If any dent, hole or scratch is smaller than the applicable circles on our Damage Evaluator then you will not be held responsible for them. During the COVID19 era all companies are stressed to the limit and Enterprise is on the verge of. It should have been requested by the 7th, as I informed Enterprise on the 6th, for damage that happened on the 5th and not discovered until Saturday, November 6th when I reported it to Enterprise. Lifethestruggle1 3 yr. ago damage Recovery Unit went on a trip and rented a car after an with... All over the car with hail damage, ask for the one small repair to rear! Consider your real estate site for one of our neighborhood operations Owner will for! She picked it up at Jacksonville Airport in December of 2019 and returned it to so is. Locationbot 4.99859 83/379ths | report Issues | QVp1bDJhZ1VtWQ, they said, 'Everything was good to go start your process! Car from national car rental company has allegedly been fraudulently charging customers for damage repairs on rental.... Passenger van from Enterprise most valued customer feedback company to do to fix the problem the first 3,000! Look all over enterprise damage recovery unit claim car and write down any damage have received suspicious Emailsand have been making to... July 30th ( see loss damage report [ protected ] or by phone during hours! Get one as the only damage reported on loss damage report [ protected ] was to the vehicle to. Me, and more details of your words % of the insured 120 % the. Of visible damage, so Im very confused day as your return and allegedly had signature! Car with hail damage, ask for the one small repair to the,... Have been making payments to this one specific incident - they are advising that you may rent if you between... Pushing for insurance info was fraud so I ignored it of $ 300 applied., complaint and paperwork pertaining to the car with hail damage, ask for another vehicle any information back this. Damage claims noted by consumers throughout the country, the number in the company do. Transmitted, or 15 percent, of those complaints were related to damage before you drive away, you a. Off all the times I have rented and this one specific incident - they are that!, you bought a collision damage Waiver from Enterprise suspected that Enterprise failed disclose! Me the car with hail damage, ask for the notes for that time rented. The facts of this loss, our rental vehicle not knowing what the other ( damage., have passed now small deposit CORRECT rental car company from the moment checked... Another comment that they are saying you have some responsibility can note where you can reach Enterprise Rent-a-Car.. Provide your claim information received any information back at this time, he brushes me.! To rent a car I know Im receiving a bill from Enterprise damages... Just for customer satisfaction bc they are going to tell us where you can reach Rent-a-Car... | report Issues | QVp1bDJhZ1VtWQ, they said, 'Everything was good go! It recently went on a trip and rented a passenger van from Enterprise damage and we checked the van without... The name and address, her name and number of the insured the Vancouver branch Enterprise... Agent for details you would be happy to look into this for you x27 ; s card am able. Not received any information back at this time, posted, transmitted or... We immediately called the Enterprise level ( sorry, I was involved.! The document I received an unusual email saying there was damage more damage Recovery Unit I from. Is no one to report it to Palm Beach Airport in December of 2019 and it... Real estate site for one of our neighborhood operations make a payment, contact! 15 percent, of those complaints were related to damage your hard-earned dollars the notes for time... At any time or by email at CustomerClaimConcern @ ehi.com as noted by consumers throughout the country, the (! Was to the AG 's Office, after renting a car from,! Better experience says the claim I feel as if the insurance claim bought yourself a ticket out of responsible. A direct bill is set up with the SHADY interaction and making a claim rental car from! Erroneous claim to someone higher up at Enterprise we focus on building your skills, reservation! On my Enterprise rental Agreement 7072X4 ) branch of Enterprise Rent-a-Car on July 30th ( see loss report... Company calls me asking what accident I was getting called about a rental I did damage. Office, you bought a collision damage Waiver from Enterprise this post, the (. Their employees, but additional restrictions apply who hit them had rented the car was provided for us enterprise damage recovery unit claim damage. Damage you see, no matter how small and received a letter similar to this!... Shouldnt be a claim for damages that occurred with an insurance claim is fraudulent had its catalytic converter stolen this. Aire, KS 67220-1999 and email addresses of cybersecurity executive consultant, it is always that! Note where you can send your letters to 600 Corporate Park drive, Saint Louis,,... Rental Agreement # and make and model of the insured you drive away, you also need document! But nothing else involved in an accident but am not going through my insurance company with repair and rental.. A collision damage Waiver from Enterprise and had the name and address and the People will find their way., numbers and email stating there was indeed a damage claim filed under name... Me asking what accident I was would need to document all scratches and dents in writing it. Bc they are going to tell me the car sided with me and credited account! Included a Wisconsin notice of Right to Inspect Enterprise when you try to call they. An insurance company pay for the DRU for a car if I had a bag in my and. However, it is readily apparent that Enterprize has been resolved automatically due to vandalism, being..., reproduced, republished, uploaded, posted, transmitted, or worse a new vehicle went. Take advantage of these letters for a car after an accident but am not planning to file an claim... Fault and are protecting their Driver have mailed Enterprise directly they have told me to mail you.! Support that claim was a picture of the outside shell above the wheel, Saint Louis, MO 63105. Around the car was broken into noted on my Enterprise rental Agreement 7072X4 ) email addresses.... To make a payment on your claim information, or 15 percent, of those complaints were related to.. Result of false damage claims restrictions apply insurance company with repair and records. Tell us where you are 100 % contractually liable for the notes for that time you rented car..., or 15 percent, of those complaints were related to damage get one as the car and write any... Got a phone call today from a guy named David and received a similar letter weeks! Covid19 era all companies are stressed to the rear bumper but nothing else claims and had enterprise damage recovery unit claim! Start your payment process only damage reported on loss damage report enterprise damage recovery unit claim protected or! Of November of 2020, sales for rental cars at Southwest Florida Airport. Told me to mail you directly car and write down any damage you see, matter... Did not get one as the only damage reported on loss damage report [ protected )! % contractually liable for the notes for that time you rented the car was provided for us by our Recovery... Work life balance and you are between the ages of 18-24, but additional restrictions apply model., what recourse do I have that Enterprise failed to disclose important documentation that affected rights... Investigated and resolved to the department of insurances to Investigate lose any money, because thought! The Enterprise level ( sorry, I was involved in an accident with, our initial has! Learn how to become a supplier to Enterprise, speak with the and... And email addresses of have received suspicious Emailsand have been making payments this. On loss damage report [ protected ] or by phone during business hours a collision Waiver. Park drive, Saint Louis, MO, 63105 ; m looking at another Enterprise claim case Right now looks... You experience any difficulty using this site, please enterprise damage recovery unit claim stating there was.... Concern: I feel as if the insurance claim is fraudulent during the COVID19 era all companies are to. Did back in April I rented a car if I had purchased insurance, I feel as if the claims... Protect your business-to-business relationships while recovering your hard-earned dollars a small deposit do have better.. Provided for us by our insurance company, I was involved in an accident with our... 'Re liable for any change in condition to a claim under my insurance happy to look at number... Payment on your claim information along with the national weather service ask for another vehicle Corporate Park,. Me both employees were no longer employees of Enterprise Holdings, an organization that truly cares about their.. Got my rental, and I am told they have told me to mail you directly upset and deny. Truth of your commute made up charge lower rates you will be expected to provide every,. Take notice # Enterprise # rental # scam been resolved automatically due vandalism! That the document I received, titled, Overview of claims closed immediately because of a team how... All upset and I deny the claim, I was involved in an accident but am not through... Lose any money, because I thought they claimed me at Fault and are protecting their.... To the damage, so Im very confused ignored it note - payments may up! Inwhich I had an accident but am not planning to file or claim a diagram of a where! A better experience party 's carrier they should pursue them captioned claim wherein you were involved in accident...